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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 16 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,963)4,963
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
Location
Full view
Contact
Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
Name/address in local language
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19,715Reviews3,590Q+A100Room tips
Reviews
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Popular mentions
We just spent 5 nights at Excellence and it was a great trip. We were there to celebrate my wife's birthday and a postponed 15th wedding anniversary. As we arrived we were greated by Diego just like 5 years ago. He provided a tour of the resort and our room. He is one of our favorites. The weather was great, the main pool and the Excellence Club pool in front of building #8 were great, and our time at the Excellence Club beach was great. We also enjoyed both the hydrotherapy and the couple's massage at the Mille Spa. This resort is very nice but the level of service is what makes it special and separates Excellence Playa Mujeres from the rest. Cesar and Armando at the Martini bar are the best in the business. Francisco at the outside bar was happy to see us every time we walked by and always greeted us with a smile. Floricel catered to every drink and food need at both the Main and Excellence Club pools. This guy works harder than anyone I have ever witnessed. Emilio at the Excellence Club pool area also insured we were well taken care of and is a great guy. Armando the Concierge at building #7 made my wife's birthday and our entire trip special. He constantly asked me throughout our entire trip if there was anything else he could do to make our stay even better. Finally, Ruben who is responsible for bars and probably much more, runs a tight crew of personnel, but is very professional and personable. All of the individuals mentioned above do the best job of making you feel special during your stay. They each sincerely care about their jobs, the success of the resort, and your experience. Any service industry business model in the US with these guys involved would be exponentially successful. As far as restaurants are concerned, we enjoyed Basmati. My wife's favorite restaurant is Agave where Ricardo made our experience great, (the pork shoulder was very good) and my overall favorite was the Excellence Club restaurant Magna. The cauliflower soup is great, (it takes a lot for me to admit this) and the Ribeye is the best steak at the resort. The food truck was a pleasant surprise with their sausage dog wrapped in bacon, I enjoyed ice cream each day from Aroma, and the Surf and Turf at the Lobster House was so good my only regret is that I didn't order two servings. As a side note, the silent disco is a must. If you haven't experienced this, you will be thoroughly entertained. I typically don't give 5 stars unless you deserve it. Excellence Playa Mujeres deserves it. I probably left some people out that made our trip special, but the individuals mentioned above definitely went above and beyond during every interaction. Thank you to the entire staff for a wonderful experience!!!…
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Date of stay: January 2021Trip type: Travelled with friends
Helpful
Hotel's Favourite
With 2020 being such a difficult year, my wife and I took the chance to go to Mexico and stay at Excellence Playa Mujeres. We had an absolutely fabulous time. Sensitive to Covid, the resort was spotless and quite beautiful. The service of the staff was outstanding- a friendly smile and hello from the gardener, to the mechanic, to the maid, to the food servers. All were warm, friendly and exceptionally hardworking. We have to be many resorts in Mexico where the Mexican work ethic was prevalent but none as so warm and friendly. As for the Carribean, good luck finding such hard working staff. We became regulars with Ricardo, the yoga instructor, who prior to never got much out of Yoga. Nothing better than doing yoga looking out at the ocean. Another highlight was having a cocktail session with Cesar, a man of great talents. Our butler Carlos pulled out the stops to have our stay run as smooth as possible. We even met up with Pablo, the general manager of the resort, who is challenged with running everything despite the Covid restrictions and limitations. Never was a trip to Mexico more needed and never did we have such a wonderful time at the Excellence Playa Mujera.…
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Date of stay: November 2020
Value
Service
Sleep Quality
Room Tip: All rooms are great, we scored the Imperial Suite 8163 which is never available. Two story...
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7 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Nov 2020
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Had a wonderful time staying at the excellence playa mujeres. East choice to stay again. Staff provided excellent service through the entire stay. Special thanks to these employees for the hospitality: Breakfast buffet crew: Guadalupe Jorge Tonatuh Fredi Tabatha Joscelin Diana Bartenders: Diego Caesar Jason Excellence club: Moses Marlon Sol bartenders: Jose Oscar Activities MC: Dani Monica And the hibachi crew!
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Food was good with plenty of options. The resort was very well maintained and staff was super nice. Drinks from the bar were a little on the weak side. Pools and hot tubs were cold. We complained about the hot tubs multiple times and on the fourth day they finally turned them up enough to get in. I don't believe any of the pools are heated. Overall a nice resort and fun time.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
We stayed at EPM 1/15 – 1/22 for our honeymoon. This was our first trip to EPM, and we definitely understand why there are so many great reviews about this resort and why people return. Full review below. Weather We were very lucky with the weather during our trip in January. Temp was mostly 70-80 degrees Fahrenheit high. Partly cloudy to mostly sunny. One day was mostly cloudy, but still very comfortable to lounge by the pool. It rained for one evening, but the rain didn’t last long and was mostly just a drizzle. Pools are cold in January, but there’s 2 EC pools that are heated. Room We booked an Excellence Club (EC) swim-up room. We were in building 9A. We loved this location as we were close to the Sol bar and the beach. The BEST part of a swim-up room (especially one closer to a bar) is the cocktail service! Each day that we lounged on our patio bed, a waiter/waitress would come around and offer us drinks/cocktails. Heaven! There is less patio privacy with a swim-up room, but the drink service more than made up for that. Room bed was comfortable with medium firmness. A/C worked well. Shower was amazing with the rainfall head. We used the Jacuzzi tub NIGHTLY. EC mini-bar had Jack Daniels whiskey, Sky vodka, tequila, Jamaican rum, and a red wine. Food/Drinks/Bars Restaurants were VERY good for an all-inclusive, and there’s a good variety of cuisines available. We ate at Toscana buffet daily for breakfast as we wanted mimosas, screw drivers (plus refills) along with our omelet. We ate at Spice 3 nights for dinner since we LOVE sushi. The sushi rolls at Spice are OK, but the sashimi and nigiri sushi were great. We also found the entrees just OK, which is why we stuck with the sushi. We ate at Chez for 2 nights. Chez was a great place for a romantic dinner. We ate at Magna for one night and found the menu/service/ambience similar to Chez. Restaurants have dress codes, which we prepared for and didn’t mind as they helped keep the fancier restaurants more in keeping w/ the romantic ambience. We frequented the Sol brick-oven pizza bar daily for lunch. There’s SO many options for food, and we didn’t try even HALF of what’s available, which is all the more reason to come back! Gluten-Free My husband has non-Celiac gluten-sensitivity, and EPM’s dedication to a GF menu was a big factor on why we chose this resort. Each restaurant has GF items marked on the menu and the host/hostess will ask if any food allergies prior to seating. Room service and bartenders will also ask you if any food allergies. Sol bar had GF pizza (not listed on menu), and room service has GF bread/pasta available (also not on menu). GF beer was listed on the Sports Bar menu but was not in-stock. Resort had Strongbow Honey hard cider, which we requested to be stocked in our mini-bar (and they did!). Room service made special GF French fries in a separate fryer oil. Every restaurant worker was so great and accommodating, and I’m sure they would be willing to work you if a specific menu item can be made GF too. Entertainment/Nightlife There’s daytime and nightly entertainment offered, usually a live band/singer and a show at night. Loved the reggae band by the main pool! Honestly, every band/singer we watched were talented. The Fire Dancers show is A MUST. This was definitely a show we would pay extra $$ to see. Silent party was entertaining to people-watch and a smart way to have club/dancing music late night without bothering guests in their rooms. Overall, EPM had a well-balanced nightlife. It’s not the party-until-3 AM type of resort, but it’s also not boring at night if you want to enjoy some music and dancing. Spa Hydrotherapy was included with EC, and I highly recommend it. We looked up videos online so we knew what to expect. Men who don’t want back/body massages would enjoy the hydrotherapy. A head/neck/scalp massage was included in our Honeymoon EC package, which we were glad we didn’t skip. It was very relaxing. Safety We felt very safe at this resort during pandemic times. Staff members were respectful about keeping their distance. They wore lower face shields (not face masks), but we felt that they adequately kept their distance so we didn’t feel uncomfortable. Hand sanitizers are everywhere, and small details like a TV remote kept in zip-plastic bag show they care about cleanliness. The resort space is so large that it’s very easy to avoid others and social distance. Most restaurants offer outdoor dining. There’s also a room-service box in each room if you really want contactless room service delivery. The following EPM staff members deserve KUDOS and made our trip even MORE amazing: Zuri (building 9 concierge). She definitely sets the bar HIGH on what to expect from a concierge. She rounded on us daily, making sure we had everything we need. Emilio and Marlon (pool concierge). They set up our patio bed with fresh towels and frequently rounded on us. Marlon even helped make a special sand-art goodbye surprise on our last day! Andres (Toscana waiter) – We sat in his section daily at the Toscana buffet. Andres always had a positive, smiling attitude, and he always made sure we had enough vodka OJ’s and mimosas! Francisco (Poolside waiter) – Franciso was our pool-side waiter on our first full day at EPM. He made SUCH a great impression that we were sad he wasn’t in our section the following days. Franciso made sure our cocktail glasses did NOT run empty! David and Yessica (Poolside waiter/waitress) – great poolside service! They constantly rounded on us while we were lounging on our swim-up bed. Sergio (Spice waiter) – we told him we loved Sushi, and he came back with a surprise Chef’s choice sushi-platter (GF for my husband). He also offered to get crème brulee from the nearby restaurant as it was GF. Amazing service! Raul (Chez waiter) – Great upbeat attitude and very efficient! Nelson (Food and Beverages Manager) – Nelson rounded on us twice during our trip to make sure my husband and his GF allergy needs were met. He answered my questions about GF options in the room service menu, and he found GF hard cider to replace the beer in our mini fridge. Thank you for being so attentive to food allergies (which can be very stressful while on a vacation in a different country). The beautiful resort, the dining, the entertainment, and the level of service from amazing staff members are all reasons why we will DEFINITELY come back to this resort.…
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Date of stay: January 2021
Rooms
Cleanliness
Service
Room Tip: Swim-up rooms have less privacy but have drink service available if you are lounging on patio bed.
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Helpful
PRICE RANGE
US$365 - US$772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.8 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.