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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!5% off room rate
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Free cancellation until 01/03/22
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Excellence Resorts
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 15 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Price:5% off room rate
22592Reviews3819Q+A100Room tips
Traveller rating
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Popular mentions
Collin B wrote a review Yesterday
1 contribution
Enrique, Martha and Feliciano were amazing! The food was great as well. I had the pork shank and my wife had the Fajitas. The service was incredibly fast. Whenever we asked for anything we had it within seconds !
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Date of stay: January 2022Trip type: Travelled as a couple
MJB wrote a review Sep 2021
61 contributions32 helpful votes
Hotel's Favourite
Another fantastic trip to our FAVORITE all-inclusive! This was our 8th trip to EPM and it was all we had hoped for after we missed last year. So why do we keep coming back to the same resort, when there are so many others out there? In a word… service. The service is phenomenal at EPM and the people who work there are all stars in the industry. To mention just a few, Vilma made our check-in great and was able to assist with a room request we had made before arrival. Erick and Andrea were our concierges and did a great job making sure we had everything we needed. Make it a point to get to know your concierge and they will absolutely take care of you. Erick and Andrea helped us with our room requests, set us up with a wine tasting, and made sure every night at dinner was special. At the Cielo bar, Martha did a fantastic job keeping everyone properly hydrated. At the Martini Bar, Cesar is a rock star. He’s always busy, but will take the time to get to know you and come up with a craft creation for you. I love watching him work because he’s truly great at his job. Finally, Abraham gave us a fantastic wine tasting and helped us with a pairing at Chez. The splurge was well worth it! So, I know the internet is chock full of great reviews (for good reason), so I’ll end with some info on arrival that I’ve started keeping track of. If you’re wondering how long it takes from wheels down in Cancun, to hearing “welcome home”, here was our experience last week: We landed at 11:33 and arrived at our gate at 11:47 (Terminal 4). We were off the plane at 11:53, at immigration at 11:56 and through immigration at 11:59 (yes, that was awesome!). We got our luggage at 12:10, made it to our transfer at 12:15 and left for the resort at 12:22. We got to the first gate at 12:52 and walked through the front doors at 1:13 (there were several cars ahead of us at the gate). All in all it was a great trip and we already booked for next year!
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Date of stay: September 2021Trip type: Travelled as a couple
14 Helpful votes1 Repost
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 22 Sep 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Shirley D wrote a review Yesterday
1 contribution
Cannot recommend this place enough..every detail is flawless especially the service..shout out to Prelude Terrace Bartenders Hever, Francisco aka Frankie,Jose, Manuel and Ricardo,Rogelio..they made our experience so much fun and remembered us and our favorite drinks on the 1st night. Tip everyone as they all work so hard!
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Date of stay: January 2022Trip type: Travelled with friends
denisehodgkins wrote a review Yesterday
Portland, Maine6 contributions1 helpful vote
We have been to 4 or 5 different all inclusive resorts and this one hands down best one we have ever been too..food was PHENOMENAL....service was excellent and just so relaxing and really really an amazing place. We always say what all inclusive are we trying next year? Well now we say we are going back to excellence next year for sure...just can say enough good things about that place. Also there were zero hard sells to upgrade..or spend more money..just an amazing relaxing vacation
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Date of stay: January 2022Trip type: Travelled as a couple
Karina wrote a review Yesterday
2 contributions1 helpful vote
My husband and I are return guests and booked a 10 night upgraded anniversary trip yesterday. The reservation came back as 1 guest rather than 2. We called customer service 8 times with an hour hold only to have the call dropped when it was our turn. We were finally able to get them on the phone today and they are refusing to honor the reservation for 2 guests and are also saying it is non refundable. So now we have a 1 person anniversary trip booked and Julio Arizmendi will not take our call or refund us our $7,000. I do not understand how any chain let alone Excellence can possibly think these are acceptable practices.
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Date of stay: January 2022
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Pizza & a...More, Cenacolo Puerto Cancún, and Mahache.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.