Enrique, Martha and Feliciano were amazing! The food was great as well. I had the pork shank and my wife had the Fajitas. The service was incredibly fast. Whenever we asked for anything we had it within seconds !
Another fantastic trip to our FAVORITE all-inclusive! This was our 8th trip to EPM and it was all we had hoped for after we missed last year. So why do we keep coming back to the same resort, when there are so many others out there? In a word… service. The service is phenomenal at EPM and the people who work there are all stars in the industry. To mention just a few, Vilma made our check-in great and was able to assist with a room request we had made before arrival. Erick and Andrea were our concierges and did a great job making sure we had everything we needed. Make it a point to get to know your concierge and they will absolutely take care of you. Erick and Andrea helped us with our room requests, set us up with a wine tasting, and made sure every night at dinner was special. At the Cielo bar, Martha did a fantastic job keeping everyone properly hydrated. At the Martini Bar, Cesar is a rock star. He’s always busy, but will take the time to get to know you and come up with a craft creation for you. I love watching him work because he’s truly great at his job. Finally, Abraham gave us a fantastic wine tasting and helped us with a pairing at Chez. The splurge was well worth it! So, I know the internet is chock full of great reviews (for good reason), so I’ll end with some info on arrival that I’ve started keeping track of. If you’re wondering how long it takes from wheels down in Cancun, to hearing “welcome home”, here was our experience last week: We landed at 11:33 and arrived at our gate at 11:47 (Terminal 4). We were off the plane at 11:53, at immigration at 11:56 and through immigration at 11:59 (yes, that was awesome!). We got our luggage at 12:10, made it to our transfer at 12:15 and left for the resort at 12:22. We got to the first gate at 12:52 and walked through the front doors at 1:13 (there were several cars ahead of us at the gate). All in all it was a great trip and we already booked for next year!…
Cannot recommend this place enough..every detail is flawless especially the service..shout out to Prelude Terrace Bartenders Hever, Francisco aka Frankie,Jose, Manuel and Ricardo,Rogelio..they made our experience so much fun and remembered us and our favorite drinks on the 1st night. Tip everyone as they all work so hard!
We have been to 4 or 5 different all inclusive resorts and this one hands down best one we have ever been too..food was PHENOMENAL....service was excellent and just so relaxing and really really an amazing place. We always say what all inclusive are we trying next year? Well now we say we are going back to excellence next year for sure...just can say enough good things about that place. Also there were zero hard sells to upgrade..or spend more money..just an amazing relaxing vacation
My husband and I are return guests and booked a 10 night upgraded anniversary trip yesterday. The reservation came back as 1 guest rather than 2. We called customer service 8 times with an hour hold only to have the call dropped when it was our turn. We were finally able to get them on the phone today and they are refusing to honor the reservation for 2 guests and are also saying it is non refundable. So now we have a 1 person anniversary trip booked and Julio Arizmendi will not take our call or refund us our $7,000. I do not understand how any chain let alone Excellence can possibly think these are acceptable practices.