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SM-3 M-1 L-13 RTH-4, Zona Continental Isla Mujeres Playa Mujeres Condo Complex, Playa Mujeres, Costa Mujeres 77400 Mexico
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US$376
Free cancellation until 22/10/21
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Atelier Playa Mujeres
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
ATELIER Playa Mujeres is a unique 5+ star All Inclusive All Suites Resort for Adults and over 16’s offering a fascinating hospitality concept inspired by Contemporary Mexican Art and Design. Its innovative ambiance was designed to be in perfect harmony with the natural landscape of Playa Mujeres, nestled between the crystal-clear, shimmering waters of the Caribbean Sea and the lush vegetation of a magnificent 18-hole golf course. Its 431 suites are impeccably designed in spectacular marble and exotic woods, with top of the line luxury amenities and contemporary avant-garde furnishings that combine perfectly with stunning views of the golf course and the turquoise and azure hues of the Caribbean Sea. Delicious flavors of outstanding Mexican and international cuisines complement each other in 8 restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Internet
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Board games / puzzles
Nightclub / DJ
Airport transportation
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Spanish
Location
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Contact
SM-3 M-1 L-13 RTH-4, Zona Continental Isla Mujeres Playa Mujeres Condo Complex, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
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1220Reviews370Q+A100Room tips
Reviews
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+1
My boyfriend and I just returned from our stay at Atelier and let me just say it was an absolutely amazing resort. When booking they were sold out of the Junior Suite King so we had to book a Double, although when we checked in we asked if any King rooms were available and they gladly upgraded us! The resort was so clean and we felt safe being there during a pandemic. The staff was so friendly and treated us like family! I want to give a special shout out to Jorge, he was the best waiter at the pool and always made sure we had a drink in our hand. Donovan at El Mercado and Cilento treated us so well! Ivan at the pool bar. Irving at the lobby bar made the best cocktails!! My only complaint was that I ate sushi from the moving turntable at Kopai (I don’t think the temp of the sushi is regulated on that turning table) and got food poisoning. I spent the entire last day at the resort in bed running back and forth to the bathroom, I was miserable the entire plane ride back to Philly and I am still recovering today. My boyfriend asked the staff if a medic could see me in my room which they advised would be $150 or if I walked down to the medic facility on my own that would be $130. I had to take a star off of my review because I got sick eating their food and they wanted me to pay to be seen by medical staff on the resort, I thought that was a low blow. I did appreciate the concierge calling that night asking if I wanted a special diet even though I could not eat anything as nothing stayed on my stomach for long. Overall we enjoyed our trip and had a great time. I’m glad I didn’t get sick in the beginning of our trip or it definitely would have been ruined. I just think they could have accommodated medical staff free of charge being that I got sick eating their food. I would definitely return to this resort, although I know now to stay away from the sushi!…
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Date of stay: May 2021Trip type: Travelled as a couple
Helpful
+1
Hotel's Favourite
This hotel has a lot going for it: - the pool: very big, clean, with extremely comfortable and plentiful loungers which are easy to move around, lots of sun shades and limitless, freshly laundered, good quality towels - food and drink: lots of choice, infinite supply, good food, beer, wine and cocktails included in your all inclusive deal. If you want to order from their wine list you can spend from a bit to a lot in each restaurant, and if you go to Maria Dolores, neither food or drink is included in the package. But otherwise, everything is. From the especially delicious tuna tostadas at El Suspiro to the flame grilled rib eye steaks at Los Abrazos, and the most delicious spring rolls at Takeshi, it's very impressive - the weather: I appreciate this is outside the control of the hotel, but its been really warm, with a lovely breeze, and barely any mosquitoes. Perfect! - the staff: almost all have been very friendly, helpful and enthusiastic despite what I perceive to be long days of hard work keeping all the guests happy - the hotel: very clean, well landscaped with lots of plants, great gym. This is a very well equipped hotel. Also really liked the econcierge facility for quick online chat enquiries, made extra easy by the Atelier app and excellent, reliable, strong WiFi literally everywhere at this hotel. A couple of minor niggles for me: - I was expecting at least some of the food to be spicy and it really wasn't. I get the need to cater for all palates so suggest doing what they do at the Cilento restaurant and leaving a pot of chilli flakes (or chilli oil), salt and pepper on each table - signage isn't great. When you've been here a few days it starts to make sense but when we arrived we weren't shown to our room but instead taken to a lift and told which floor to go to. We got lost, returned to reception and despite asking, couldn't get someone to show us. - the other guests: not helped by some very large groups attending the conference venue at the hotel and probably some all day drinking, some of the guests are seemingly unaware that this isn't exclusively their hotel. Very noisy and splashy and frankly self unaware. There are very few hotel rules (smoking areas, dress code in places, and not drinking in the pool) none of which were enforced by the staff - constant loud music by the pool. Mostly to my taste so generally not an issue for me, but when I could hear one set of tunes from the bar and another from the pool activity (eg aqua zumba) at the same time, it's less pleasant. In summary, a great value and high quality holiday probably best suited to sociable, lively guests who like to be entertained and get involved. Having said that, my husband and I are definitely not that kind of guest and we still had a great time and may well come back…
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Date of stay: January 2020Trip type: Travelled as a couple
20 Helpful votes
Helpful
Response from Odyssey24965277460, General Manager at Atelier Playa Mujeres
Responded 4 Feb 2020
Dear ellieh298, Let us express our gratitude for the time you have dedicated to share your recent experience at this "Fantastic hotel" Atelier Playa Mujeres. We are more than glad to know that you've enjoyed all our facilities and services. Your feedback is extremely valuable to us, as we strive to improve with each and every stay, we will forward your review to the departments to make sure that in your next visit you can notice positive change. It would be such a pleasure to welcome you back to this your home Atelier!
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Sergio at the restaurant Mercado 19 did a fantastic tequila tasting with top shelf tequilas and food pairings. He was super knowledgeable and made it a wonderful event for us! Will never taste tequila the same way!
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Date of stay: May 2021Trip type: Travelled as a couple
Helpful
Response from Roberto Rodriguez, Otro at Atelier Playa Mujeres
Responded yesterday
Dear sakbhat, We are thrilled to know you had the opportunity to enjoy our "Tequila Tasting" with our talented team member, Sergio, he truly knows how to provide unique experiences by sharing his knowledge with our esteemed guests. We would be honored to welcome you again on your next vacation, to continue surpassing your expectations with new and memorable experiences. Kind regards, Atelier Playa Mujeres
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This is an absolutely stunning resort/work of art! It exudes luxury from the moment you step in the door to the moment you crawl into the most comfortable bed (on the planet) to rest your eyes after a full day. There is the perfect balance between relaxation and stimulation! Our favorite activities: daily pool volleyball, tshirt-making, painting (at the pool and art studio), Salsa dance lessons Tequila tasting is a MUST DO. This was NOT simply drinking different tequilas, and highky recommend this even if you do not like tequila! Sergio takes you on a journey of the senses! We spent most afternoons in the pool/pool area, which includes much more than swimmin, food, activities, and making new friends. Jaimie, the bartender at the swim up bar, made the best drinks and always remembered our faces and favorites! Calle bar - this is not a bar but rather a mixology experience! It is the place to be for a before/after dinner craft coctail, which is the only times it is open Erick is a master craftsman! Just tell him the flavors your palete enjoys, and he will create the most amazing libation! My favorite was a version of a chocolate martini. There is so much more, but it's best to just GO and find out!…
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Date of stay: May 2021
Rooms
Cleanliness
Service
Helpful
I recommend Atelier to anyone!! We stayed there for our honeymoon and had an AMAZING time! The staff was great and Sigi was absolutely AMAZING at helping us with anything that we were interested in or had questions about. We even received advice about going off the resort which was wonderful because I’m an explorer. We met lots of couples our age and we all ended up making dinner reservations together as a group! Make sure you go to the steakhouse, it’s so yummy! Will definitely be back!
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Date of stay: May 2021Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$269 - US$716 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
431
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Claim Your Listing Frequently Asked Questions about Atelier Playa Mujeres
Which popular attractions are close to Atelier Playa Mujeres?
Nearby attractions include Playa Norte (6.2 km), Zona Arqueologica El Meco (4.8 km), and Rock Bar (6.3 km).
What are some of the property amenities at Atelier Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Atelier Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atelier Playa Mujeres?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Atelier Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Atelier Playa Mujeres?
Conveniently located restaurants include Mahache, Guru Beach Club & Restaurant by Lotus, and Los Tacos de Humo.
Are there opportunities to exercise at Atelier Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Atelier Playa Mujeres have an airport shuttle?
Yes, Atelier Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atelier Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Atelier Playa Mujeres?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Atelier Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.