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SM-3 M-1 L-13 RTH-4, Zona Continental Isla Mujeres Playa Mujeres Condo Complex, Playa Mujeres, Costa Mujeres 77400 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Atelier Playa Mujeres
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 15 in Playa Mujeres
Location
Cleanliness
Service
Value
ATELIER Playa Mujeres is a All Inclusive All Suites Resort for Adults and over 16s offering a fascinating hospitality concept inspired by Contemporary Mexican Art and Design. Its innovative ambiance was designed to be in perfect harmony with the natural landscape of Playa Mujeres, nestled between the crystal-clear, shimmering waters of the Caribbean Sea and the lush vegetation of a magnificent 18-hole golf course. Its 431 suites are impeccably designed in spectacular marble and exotic woods, with top of the line luxury amenities and contemporary avant-garde furnishings that combine perfectly with stunning views of the golf course and the turquoise and azure hues of the Caribbean Sea. Delicious flavors of outstanding Mexican and international cuisines complement each other in 8 restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Internet
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Board games / puzzles
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, Spanish
2125Reviews430Q+A100Room tips
Traveller rating
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Popular mentions
Jennifer H wrote a review Yesterday
1 contribution
I have been to several all inclusives and this is definitely the best all around….the food is really delicious especially el Mercado if you love Mexican food! Alejandro with the entertainment staff was always super kind and accommodating! He reminded me of how fun it is to exercise in the pool. Luis Ku at el cielo was exceptionally lovely, kind, and fun!! So glad our week lined up with his time at el cielo. And Gabriela at El Cielo was so warm and funny and always made our time at the el cielo pool great! And Daniel at el cielo bar…thank you for so many delicious cocktails and making special non alcohol drinks too! Thank you to all the wonderful staff at Atelier!
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Date of stay: May 2022Trip type: Travelled
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Asaintinmtl wrote a review Jan 2022
Montreal, Canada19 contributions87 helpful votes
Hotel's Favourite
We have just returned from 3 amazing weeks, from December 12 to January 2nd at Atelier Playa Mujeres. We went there with great expectations based on all of its great reviews we have seen everywhere. It did no disappoint. The check-in was smooth. However it was missing some useful information. For instance no mention on the fact that all restaurant menus are available as QR codes instead of huge and cumbersome tablets. So it is a good idea to have a phone or tablet around. No mention either of the ATELIER mobile application that makes it easy to follow on the activities, make reservation. Also it was strange that on the check-in I requested an update to INSPIRA status on which they were supposed to come back to me and never did, while I later found out that Inspira upgrade were available on the application. The general architecture and materials used in the hotel were amazing. Its design reminded me of a great cruise ship that landed in a middle of a golf course. The landscaping was also memorable as it is niched in greens and threes sheltering a great variety of birds, raccoons, foxes, little grass snakes and iguanas. There is even a park if you bring your little dog companion. Its “art concept” is well integrated. While we stayed there, we saw clients of all ages and venues mixing with a generally zen and cool atmosphere. There are no shops or restaurants in the vicinity of the hotel, you will find some distance away the Hotels Excellence towards the South and Dreams up north with a dolphin tank. The Hotel make up for it with its beautiful discothèque opened till 3 am. This was also the place used for a most excellent Tequila and Mezcal class. You can also find a great refuge for the soul in their quaint and luminous chapel. The beach has great white sands to take long walks or to jog on. Swimming could be great as it is all sand underneath the warm Caribbean waters. It is without rocks; however strong wind brought some grass and algues on somedays. Tough it is true that the hotel already shows some wear for its young age, you will find personnel around busy working around on maintenance and restoration. The concierges such as Sandra and Andriana were helpful and always quick to respond. The room was spacious with one of the most comfortable beds I ever had. Great balcony and view I enjoyed for hours. There should be a way to kill those balcony’s bright spot lights at night! Moreover, the cleaning staff was uneven, missing to attend our room now and then. So tough the room was generally clean, it was not as immaculate as other hotel I have been in. We had to inquire about getting essentials as Kleenex and toilet paper. Our request were however promptly answered. I believe we were an exception here. Room service was fantastic, great food selection and it tasted great. The Spa offer the usual pampering but as well a sport oriented centre. The hydrotherapy there was out of this world. Food, it is definitely one of the great hi-lights of this hotel. The taste were often sublime, with a presentation that was soothing for hungry eyes. Everything was amazingly fresh. Someone with food allergies (like my mom with garlic, oignions and chives) never missed out. House wines were good. I started my mornings with a comforting and a rich cappuccino and a fresh pastry from Cafecito. It is also the place for yummy sweets, desserts and ice creams. After watching the sun rise on the island of Mujeres, we went to breakfast at the Mercado 19. It had the best fruits, juices, 2 eggs stations choice of breads, cereals cheese and cold cuts plus typical Mexican breakfast items. It also hosted an excellent Mexican menu for dinner. El Suspiro has breakfast, but its best attribute is its seafood selection for Lunch. It also shines in the evening. It has at least 3 variety of Caribbean lobster (langouste) dishes (while other all-included would make you pay extra for those). Limon y Sal is popular for snacks. Great Nachos and other food! Alba in front of the Gym has juices, smoothies in the morning and light lunch and salads for lunch. Takeshi has great asiatic and Indian dishes. It is classy but can be slow and loud at times. Cilento was my favorite for lunch and dinner. It has the best view from its patio. Daniel the manager and its personnel were all dedicated. Pizzas are succulent and about everything else on the menu. Los Abrazos was formal, a very impressive steak house. Its buffet for appetizers is worth the visit. After dinner we enjoyed a drink and the splendid view from the Cielo bar. Also, do not forget to peek on the family side, Es studios. It also has great food venues. Consentida Cafetaria offered at time an international menu with some great roast beef, grilled steaks, chicken shrimps and all the othe stuffing with decadent desserts. It offered on another evening a delicious Mexican menu. A favourite was definitely Cale do Luna a Mediterranean restaurant. Some of the best dishes there were the moussaka, fish, lamb au jus. Kopai for sushi and Japanese food was unfortunately inconsistent as it went from the sublime to a disappointing unimpressive food within a week. But they have a great Sake. Maria Dolores is available for any guests that stay at least a week. Do not miss on an amazing culinary experience in an exclusive decor and formal service. The centre of activities of the Atelier is its pool with its two large swim out bar on its end. I loved soaking on that warm pool from dawn to sunset. Hervey was a great animator and dedicated to all. His Rumba and aqua-aerobics had always lot of participants trying to burn some calories while having fun. Also he was involved with a mayan ritual on the beach, art classes and gym assistant. Kevin is another animator and a great comedian, fun, dynamic and always willing. Also there, to insure that you have a great time, are Marcos and Jorge. Maybe more activities like funny Olympics should be scheduled. How about some Spanish or culture classes? La Calle bar is a magic place to be at night. Drinks are there an experience that pleases all of your senses. The Best day travel agency is there to offer you great excursions. The Christmas celebration were sophisticated (and fantastic especially at Estudios for the kids) but the New Year eve blew it out of the park with its special dinner and a wild party on the beach. Another remarkable accomplishment from this Hotel are its COVID measures. I felt safer there than I feel now back home. You can pay for either and antigen test (required in USA) as well as CPR test (as required by Canada) either standard (less than 72 hours) or less that 24 hours done right at the hotel. The hotel will give you freely a hospitality suite (and food) with regular testing is you have a positive result for as long as it is required. The hotel had an old familiar feel to it reminding me of the original Royal in Playa del Carmen. I learned that it involves the same family of the late original founder of Best Day travel and of the Royals and Real. If you are a member of the Real club, they will try to have convert to the Inspira program that requires more money investment within one of those breakfast sale pitch. If you want the Atelier to be one of you favorite return destination it may be for you. It offer better rooms and higher level of services. Not that I was not interested but this was not good time for such a financial investment. For me it was also a disappointment because of its hard sale approach. Also, advantages mentioned because of my 3 weeks stay never materialized despite vague promises. Also for the sake of the Hotel you have to be vigilant of the people with that Inspira status. It is true Inspira folks pay much more and therefore are therefore entitled to expect much more. However their coexistence with commoners like me were at time difficult. I witnessed some Inspira members showing little class, being truly condescending or mean with the personnel; another member making at one time racist statements saying about the guest of a different skin colour. (Bravo, the manager that promptly offered to that person to leave the hotel) Another was making a public tantrum yelling at every personnel he could find because there were no chair available for him at the main pool. Sometimes personnel would removed the towels that were reserving a chair by the pool without any inquiry, just to accommodate an Inspira members. The reservation of chair and cabana is still an early riser game but please, but please assume your reservation and limit yourself to one space. A lady had a cabana, 3 differently located chair all to herself while the hotel was full and people were seeking chairs. She wanted to follow the sun orientation throughout the day for her tanning. Check out was a sad time as we really did not want to leave. May I suggest that you have printers and desktop computers available for guests especially now with all the forms required nowadays at the airports for returning to our country of origin? Concierges should be familiar with the Mexican required documents such as the health questionnaire, or tourist tax (that were found then unnecessary for our departure at the Cancun airport). Overall a great and modern, original resort that should be especially proud to all its people working there. Thank you Atelier and all its personnel for one of my best stay ever in Mexico.
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Date of stay: December 2021Trip type: Travelled
11 Helpful votes
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Shannon P wrote a review Yesterday
1 contribution
+1
We came to this resort for a wedding and have been Absolutely amazed at everything! The resort is beautiful. The rooms are stunning and the service is outstanding! We stayed in one of the Inspira rooftop suite and it’s beyond our wildest dreams. Our 2 butlers, Francisco and Martin have made our entire trip so memorable. They have made sure all our needs are met and have given EXCEPTIONAL service! It happened to be my birthday while we were there and they made my day extra special with wine, flowers and a personalized card. Any questions we had or anything we needed, they took care of without hesitation! My husband surprised me with a massage and facial and it was the best massage I’ve ever had! Monica was my therapist and was phenomenal! Even the 80s show was great! I highly recommend coming to this resort!
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Date of stay: May 2022Trip type: Travelled
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Itravel2U2 wrote a review 15 May
1 contribution
With out a doubt this is a beautiful resort with amazing people. What makes this place be pleasant are the people that work in the service industry such as the pool and restaurant personal. I do want to take the time to recognize the following personal that made us feel like home: Luz-The Suspiró Restaurant James and Bricel and Gibretho from the pool Jessica and Nancy from El Cafecito Chef Jose Luis Robles, Alberto,Oscar,Ricardo at Cala di luna restaurant. And Alex from the entertainment. Mauricio from El Mercado in the AM. The rating is a 5+ for them and their service. The poor rating is for the following event. Each person has a story of why they either liked or disliked a place. My experience started out fine until my sunglasses “disappeared” from my room (this was in evening time that the event happened) we proceeded to do their process we talked to a concierge manager then security came to our room to check our luggage and belongings to make sure they weren’t misplaced. They did not find them they told me they would do a further investigation and then they would get back to me in 48-72 hours. I did a daily check up on the investigation as I didn’t want to be forgotten. On the 3rd day a very unapologetic man told me that they did mot find out anything and that they could not take responsibility. They also “generously wanted to offer credit for the hotel” and that this gesture was generous as they weren’t at fault. That was a slap on the face as what they were offering was not even up to par of the sunglasses cost. I did talk to a higher up and they apologized for the inconvenience and that they would continue to investigate. These folks invaded my privacy twice when they took my sunglasses as they know the other part of the story. As I was reading other reviews in the past 9months money also tends to disappear. This incident made the stay so uncomfortable. I will NEVER return here due to lack of privacy on 2 different occasions. Also their rooms are inconsistent sometimes they put towels and snacks and their are times that they don’t even bother. I also on my second to the last day I was locked out of my room due to that they thought we were leaving that day when we were not leaving until the next day. Don’t even bother of putting the do not disturb light they will still knock your door a wake you up from your nap. Words of advise don’t take valuables and if you do LOCK them up.
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Date of stay: May 2022Trip type: Travelled
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Response from Atelier Playa Mujeres, Other at Atelier Playa Mujeres
Responded yesterday
Dear travel202, First of all, we thank you for choosing our resort. We are committed to providing excellent services all around, assuring the comfort and satisfaction of our guests. We regret to learn that certain aspects of our facilities and services did not comply with this, our team addressed your concerns during your stay, and we regret that our efforts to enhance your stay did not meet your expectations. Rest assured that your feedback is very important to us and we are taking corrective action in the areas we need to improve. On the other hand, we must clarify, that we take any report of robbery extremely seriously and carry out the appropriate procedures accordingly to the situation. Our security report shows there was no further proof found leading to an unusual entrance to the room, and this information was blatantly shared with you. Moreover, we have a strong security system from the moment every visitor and our collaborators enter the facilities until they leave them. Last, but not least you may be confident that we remain at your service and we would like to have the opportunity to welcome you once again to enhance your experience and restore your trust in us. Sincerely, Atelier Playa Mujeres
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taylormorganv wrote a review 15 May
Scottsdale, Arizona1 contribution
Firstly, I would like to say that my overall experience at Atelier was unlike any other I've had before. From the hand towels and glasses of champagne upon arrival, to the phenomenal room and extravagant breakfast buffet, this resort is truly unlike any other. The other half, comes solely from the one of a kind staff. While there are countless others that contributed to my time at Atelier, there are a few in particular that I would like to mention for their excellent service. -- Mr.Javier, our outstanding Beach waiter. With Javier as your server, you're guaranteed a great day in sand. He goes above and beyond for this guests, no matter the request (or how many) Javier continually exceeds expectations. -- Alex, my water aerobics KING! If you told me my sister, dad, uncles, and 30 other guests (female AND male) would be singing, dancing, and working out to Girls Just Wanna Have Fun, I would have laughed at you. Not as hard as I did with Alex though. -- Roberto (Aquaworld Sailing Director) took my family out on the water, pointing out sea turtles, sailing into the clear blue waters, and EVEN saving my Dad's hat. Awesome experience!! -- James & Jhordy, both create a top-notch Beach concierge. Nothing like a fresh towel, bottle, of water, and smile every day!! Also shoutout to Gilberto, who has established an excellent team who raised my standard of luxury service. -- Mr.Manuel, Mario, and Carolina from Takeshi, WHAT an experience! From the personalized message on the table, to the incredible sushi and spectacular Pad Thai. I will be back!! -- Bruno (from El Suspiro) and Daniel (from Cilento) - ensured my Grandpa felt the love with his Happy Birthday signs, the lovely Opera singing, and the Tequila/dessert pairing at the end of our meal. Experiences that will bring me back!!
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Date of stay: May 2022
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PRICE RANGE
US$442 - US$919 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
431
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Frequently Asked Questions about Atelier Playa Mujeres
Which popular attractions are close to Atelier Playa Mujeres?
Nearby attractions include Playa Norte (6.4 km), Zona Arqueologica El Meco (4.7 km), and Rafa Nadal Tennis Centre (1.9 km).
What are some of the property amenities at Atelier Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Atelier Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atelier Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Atelier Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Atelier Playa Mujeres?
Conveniently located restaurants include Capricci Pizza & Sfizi, Lola Valentina, and Los Tacos de Humo.
Are there opportunities to exercise at Atelier Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Atelier Playa Mujeres have an airport shuttle?
Yes, Atelier Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Atelier Playa Mujeres have airport transportation?
Yes, Atelier Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atelier Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Atelier Playa Mujeres?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.