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Hotel Riu Palace Costa Mujeres

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Blvd. Costa Mujeres Municipio Isla Mujeres, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1865)
Room & Suite (255)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Costa Mujeres
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
The 24h, All Inclusive Hotel Riu Palace Costa Mujeres opened its doors in November 2018 and is situated directly on the beachfront of Costa Mujeres, next to the Hotel Riu Dunamar. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence & sophistication, creating a unique experience. The location is ideal due to its proximity to Cancún International CUN(35km), Cancún(18km) and invites you to explore the area. The hotel has 670 cozily furnished Suits with free Wi-Fi and offers modern amenities. Relax in our spa or get in shape at the fitness center. 5 outdoor pools, 2 with swim-up bar. Day & evening entertainment, Pacha Discotheque & "Splash Water World" at our neighboring hotel. For lovers of gastronomy, we offer live cooking stations at our main restaurant; Japanese, Italian, Fusion, Mexican specialty restaurants, Steakhouse, 6 bars, as well as Patisserie&ice cream parlor, Pepe's Food Grill lunch time.
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Room & Suite (255)255
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1272Reviews595Q+A100Room tips
Traveller rating
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Popular mentions
Roberto Rubalca... R wrote a review 10 May
Cancun, Mexico11 contributions9 helpful votes
Beautiful hotel the facilities are incredible, I loved the food and enjoyed the hotel a lot, the only bad point is that the beach detects remains of excrement, I asked some guys who were renting jet skis and they said they were from Isla Mujeres that makes me To think that she was human, that's why I did not return to the beach, it hurts that with those situations they ruin one's stay on the beach so beautiful that it looked
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Date of stay: May 2021
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Location
Service
1 Helpful vote
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kelly32772 wrote a review 6 May
Belmont, Ohio111 contributions25 helpful votes
First time at the Riu Palace Costa Mujeres and it will not be the last. This place is amazing! I have ZERO complaints. Check in smooth. Covid testing sure easy The Riu app is a must! Everything we asked for was delivered almost immediately. Don’t hesitate to book this resort!
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Date of stay: May 2021Trip type: Travelled as a couple
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Jabulani2012 wrote a review 6 May
Brussels, Belgium99 contributions68 helpful votes
The hotel is a new riu with impressive rooms, swimmingpools and eating options. It is also remarkable the good quality of the drinks (you can get actual bottles or cans of beer and no the terrible draft you find in other rius) I would say that there is room for improvement as far as training of workers is concerned. I guess it will come with time. Guests when I was there were basically from the US, Mexico , Europe and Russia. As in all my previous experiences the Russians aren t well behaved: refusing to wear masks, listening to their youtube at a very loud volume, drinking and annoying neighbors until late at night. Without them the stay would have been much more relaxing and convivial. I think it is a very cheap option in this part of the coast. Not very gay friendly staff though as a previous review stated. Nothing to do with RIUs in Europe in that respect. The waiters are always helpful and smiling, even after serving the 11th tequila to a drunk Russian group.
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Date of stay: May 2021Trip type: Travelled as a couple
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Nelly8706 wrote a review 6 May
1 contribution
As usual, I greatly enjoyed my stay at Riu! I’m looking forward to my Costa Rica trip in September because I’ve never had great service with any hotel or resort like I do with RIU! The staff is amazing, food is amazing, great customer service, and very clean everywhere throughout.
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Review collected in partnership with riu.com
Date of stay: April 2021
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Location
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38AnnieT2 wrote a review 1 May
Duluth, Minnesota1 contribution
It takes more than a beautiful, impeccably cleaned hotel to thoroughly enjoy one’s vacation. Although I fully appreciated the Hotel’s upscale cleaning regimen, it was the employees that made my vacation a beautiful one-of-a-kind vacation. There are too many names to list… each one of you were grounded, humble and kind with a passion of serving their customers. Hats off the chefs for catering to my dietary needs!
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Review collected in partnership with riu.com
Date of stay: April 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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PRICE RANGE
US$190 - US$416 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
670
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Frequently Asked Questions about Hotel Riu Palace Costa Mujeres
Which popular attractions are close to Hotel Riu Palace Costa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (3.7 km), Isla Blanca (3.6 km), and The Treehouse Yoga (8.0 km).
What are some of the property amenities at Hotel Riu Palace Costa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Palace Costa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Costa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Costa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Costa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Chic Cabaret & Restaurant Costa Mujeres, and Green Demon Beach Club.
Are there opportunities to exercise at Hotel Riu Palace Costa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Costa Mujeres have an airport shuttle?
Yes, Hotel Riu Palace Costa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Costa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Costa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Costa Mujeres?
Many travellers enjoy visiting Hacienda Mundaca (12.8 km).