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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Costa Mujeres
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 15 in Playa Mujeres
Location
Cleanliness
Service
Value
The 24h, All Inclusive Hotel Riu Palace Costa Mujeres opened its doors in November 2018 and is situated directly on the beachfront of Costa Mujeres, next to the Hotel Riu Dunamar. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence & sophistication, creating a unique experience. The location is ideal due to its proximity to Cancún International CUN(35km), Cancún(18km) and invites you to explore the area. The hotel has 670 cozily furnished Suits with free Wi-Fi and offers modern amenities. Relax in our spa or get in shape at the fitness center. 5 outdoor pools, 2 with swim-up bar. Day & evening entertainment, Pacha Discotheque & "Splash Water World" at our neighboring hotel. For lovers of gastronomy, we offer live cooking stations at our main restaurant; Japanese, Italian, Fusion, Mexican specialty restaurants, Steakhouse, 6 bars, as well as Patisserie&ice cream parlor, Pepe's Food Grill lunch time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
Spanish
Location
Full view
Contact
Blvd. Costa Mujeres, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
Getting there
Car HireSee all Playa Mujeres car hire
2099Reviews775Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
My husband and I came here for our honeymoon. And we had an amazing time also our amigo filipo, an amazing bartender who’s makes the best drinks everrrr!!!! Very nice super friendly. Love it !!!! Great selection of good , the best services 😄Definitely will come again !! Mucho gracious amigos !
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Date of stay: May 2022
Value
Location
Service
Helpful
Hotel's Favourite
Spent five nights at the Riu Palace Costa Mujeres and had a great time. The hotel has several pools with swim up bars. No problems in finding lounges at the pool or on the beach. There are several restaurants to choose from with good food and service. The room, shower with separate bath were very comfortable. All of the people working at the hotel were very friendly and helpful. Particularly, the guest services group under the direction of Lupita Bustamante. She was very welcoming and always available to answer questions and most helpful in assuring an enjoyable stay. Will definitely return.
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Date of stay: June 2021Trip type: Travelled
6 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Marketing at Hotel Riu Palace Costa Mujeres
Responded 23 Jun 2021
Dear Frederico, Thank you so much for your five-star review of your most recent stay with us! We are so happy to hear that you enjoyed our hotel and our amazing team. Furthermore, we appreciate your kind remarks regarding the level of service and good food you received while you were our guest. It would be an honor to welcome you back and to look after you. With gratitude, Hotel Riu Palace Costa Mujeres Online Reputation Manager
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The hotel itself is beautiful. The rooms are excellent and very clean. All the staff are excellent very kind and helpful. It was nice to see all the staff with a big smile and very welcoming the moment we walked in. The foods were amazing as well as the drinks. My husband and I came here to celebrate my sisters wedding and they made sure that everything was perfect for her big day. We loved and enjoyed our time here together and we would come back here again. Strongly recommend people to come and visit here.
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Review collected in partnership with riu.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I’m so impressed with the service from Roger the bartender. He has great English and makes the best drinks. We had so much fun!!! Roger the man!!! Thank you to Roger and the supporting staff!! I can’t not mention the other crew members that made our stay awesome. They were Jesus (bellman), Frank (front desk), Enrique (RiuArt), JLo/Jenni and Arnold (buffet), and the housekeepers. Thanks again for the fun memories. Looking forward to seeing you again!!
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Date of stay: May 2022Trip type: Travelled
Helpful
A group of 9 of us visited this resort in May 2022. The resort was beautiful, service was excellent, the rooms were clean and comfortable, the food was excellent, entertainment was good, and the beach was gorgeous. Special shout out to Linguine at the bar where the shows were held every night. He was AMAZING and our husband's still can't stop talking about his service and all the drinks he made for them! Also to Roldolfo who served drinks (and all the shots) to us around the Mezcal pool. He was so friendly and on top of things! We were never thirsty (or sober 😂). Only complaint I had at this resort is that the bed pillows are small and flat but if you ask they will bring you more.
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Review collected in partnership with riu.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
US$250 - US$379 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
670
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Costa Mujeres
Which popular attractions are close to Hotel Riu Palace Costa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (3.6 km) and Isla Blanca (3.7 km).
What are some of the property amenities at Hotel Riu Palace Costa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Palace Costa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Costa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Costa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Costa Mujeres?
Conveniently located restaurants include Chic Cabaret & Restaurant Costa Mujeres, Cenacolo Puerto Cancún, and Chez Isabelle.
Are there opportunities to exercise at Hotel Riu Palace Costa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Costa Mujeres have an airport shuttle?
Yes, Hotel Riu Palace Costa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Riu Palace Costa Mujeres have airport transportation?
Yes, Hotel Riu Palace Costa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Costa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Costa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.