We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Palladium Costa Mujeres Resort & Spa

Save
Share
Vialidad Paseo Mujeres Mz, 1, Playa Mujeres, Costa Mujeres 77440 Mexico
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!ONLY TODAY -15% EXTRA OFF
Expedia.com
US$352
View deal
Free cancellation until 23/05/22
Hotels.com
US$457
View deal
Free cancellation until 23/05/22
Reserve now, pay at stay
FindHotel
US$337
View deal
Free cancellation until 23/05/22
Reserve now, pay at stay
PricelineUS$352
Booking.comUS$444
eDreamsUS$444
View all 16 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (4976)
Pool & Beach (792)
Dining (455)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 30/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Costa Mujeres Resort & Spa
Updated 30/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 13 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Palladium Costa Mujeres Resort & Spa is located on Costa Mujeres beach, an esteemed spot on the Mexican Caribbean, just a short drive from the vibrant town of Cancún. Its 5-star sporting and leisure activities are well-suited for families, couples, groups of friends, or business professionals looking for a Caribbean holiday in Mexico. With Infinite Indulgence®, Everything is included. Grand Palladium Costa Mujeres Resort & Spa has direct access to the beach and shares the Zentropia Spa & Wellness center with TRS Coral Hotel. The Family Selection service, premium sports facilities, high-quality gastronomy on offer, leisure, and shopping areas ensure both children and adults stay entertained. The heart of Grand Palladium Costa Mujeres Resort & Spa is “The Village”, its exclusive area with a wide range of gastronomy and leisure outstanding luxury services for families, friends and couples. Kids exclusive zone is also located inside an island-shaped special area.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Room service
Safe
Seating area
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Price:ONLY TODAY -15% EXTRA OFF
4944Reviews831Q+A100Room tips
Traveller rating
  • 3,333
  • 774
  • 375
  • 230
  • 234
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Gabrielle B wrote a review 27 Nov
2 contributions
The hospitality was amazing at Grand Palladium Costa Mujeres. The staff was always kind, friendly, and helpful. There is a good selection of restaurants. We received exceptional service from Saray at Isla Blanca, Ysmael at Poseidon (our favorite lunch spot), Julio at Extra Time, Alberto at Sumptuori, Diego at La Adelita (our favorite dinner restaurant). Two bellman, Damien and Ulyses, also provided excellent service. Our room was beautiful and comfortable. We were in a Junior Suite in the poolside building. We had a lovely view overlooking the property and the ocean. We had minor issues in our room. The shower head position clip was broken so it sat about check level (stomach level for my husband who is 6'6"). The sinks would not drain unless we completely removed the drain stoppers. The A/C was not great, the room never cooled off to our liking despite turning the thermostat as low as it would go. The property is quite spread out. You either have a long walk or need to wait for a golf cart to get to the beach, restaurants, and reception area if you are leaving the property. We love to walk, but crossing the property 4-5 times a day for meals, beach, and off-property excursions was a lot. Golf cart wait times were a bit long sometimes. Overall we had a great time, loved the pool, and would love to stay again.
Read more
Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
donavan2021 wrote a review 27 Nov
1 contribution
Was great overall, the only thing was our mini fridge wasn’t stocked for 3 days and we asked a couple of times before it was. Other then that it was a blast so glad for the experience to Cancun mexico
Read more
Date of stay: November 2021
Helpful
Share
Sameer A wrote a review 27 Nov
Manhattan Beach, California2 contributions
Spent 7 nights at the GP Costa Mujeres. Highlights were definitely the PoP staff - especially Josias, Pati, Rubi, and Gabo…made our family feel special during the fun activities (Archery, Water Volleyball, Darts, Aqua fitness). Our junior poolside suite was quite large and plenty of space for 2 adults and 2 children, and was perfectly located next to the main pool and short walk to the buffet and a La carte restaurants Negatives: Wish there was better communication on activities and dietary restrictions. Most menu items listed as vegetarian were not (maybe they consider chicken broth and seafood as vegetarian?) , which would cause a lot of confusion and result in a hungry family Front desk staff could be more friendly. Carla didn’t seem to want to help on both occasions we tried to get her help, but overall most were pleasant. The antigen testing was quite stressful since we didn’t know if the results would come in time..just need to make sure you confirm and double confirm things that you require
Read more
Date of stay: November 2021Trip type: Travelled with family
Room Tip: Building 13/14 are great locations for main pool, and short walk to food Bring mosquito...
See more room tips
Helpful
Share
Eduardo1508 wrote a review 26 Nov
Monterrey, Mexico14 contributions23 helpful votes
Less than 24 hrs and bad experience so far; starting on staff attitude; today after morning running (bad place for run because the golf cars don’t respect the walker drive fast and don’t stop to let it pass the walking people) try to get a coffee in the shop (village mall area) and the attitude was very uncomfortable for the customer; I understand because they get a lot of work but the attitude it’s not negociable on holidays trips, the ask for another American coffee and the answer was you need to wait one hour to get it, OMG !!! Then try to give feedback to hotel administration and be so hard to find where provide that! Only the front desk staff had better attitude but try to reach customer service and be “to busy” to attend the request and receive feedback another OMG!! Then try to get another coffee (continue in the search for a cup of coffee 💪🏻) and go to the isla blanca restaurant (our friends be there and only go to say hello) and the staff again with bad attitude “we don’t have food” we don’t want food only say hello 🙄. And in the same restaurant the staff pressure to get off immediately! It’s unnecessary be rude, we are on vacations 🙄 so this it’s our initial experience on this hotel so far we hope the rest of our stays be better!! Take a second thought if you think to reserve here!
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: This hotel 😬😬😬
See more room tips
Helpful
Share
Response from Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa
Responded 2 days ago
"Dear Guest, Thank you very much for taking the time to share your review. We are sorry to hear that your experience with us did not meet your expectations. Please be assured that your comments are taken very seriously and are the basis of our improvement work. At Grand Palladium Costa Mujeres Resort & Spa, we all look forward for another oportunity to serve you and create a better experience. Cordially," Andres Peimbert Hospitality Sr Advisor
Read more
Erika G wrote a review 26 Nov
1 contribution1 helpful vote
The hotel is AMAZING. The room was gorgeous. My only BUT is that even though we had many restaurant options, the food wasn’t that good and also in the restaurant it turned out that they didn’t have options or they didn’t have what we ordered. The service was also kind of messy but OK.
Read more
Date of stay: November 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Share
Response from Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa
Responded 3 days ago
"Dear Guest, We are very happy to hear from you staying at our resort right now and find out that your room and the outstanding service provided by our staff have exceeded your expectations and you are having a wonderful family vacation. Please let us know of anything you need and how we may continue ensuring a great family time. Remain at your disposal " Andres Peimbert Hospitality Sr Advisor
Read more
Previous
123456
PRICE RANGE
US$248 - US$558 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
673
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Grand Palladium Costa Mujeres Resort & Spa
Which popular attractions are close to Grand Palladium Costa Mujeres Resort & Spa?
Nearby attractions include Playa Norte (7.1 km), Zona Arqueologica El Meco (6.2 km), and Rock Bar (7.2 km).
What are some of the property amenities at Grand Palladium Costa Mujeres Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Grand Palladium Costa Mujeres Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Costa Mujeres Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Costa Mujeres Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Costa Mujeres Resort & Spa?
Conveniently located restaurants include Pizza & a...More, Mahache, and Cenacolo Puerto Cancún.
Are there opportunities to exercise at Grand Palladium Costa Mujeres Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Palladium Costa Mujeres Resort & Spa have an airport shuttle?
Yes, Grand Palladium Costa Mujeres Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Costa Mujeres Resort & Spa have airport transportation?
Yes, Grand Palladium Costa Mujeres Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Costa Mujeres Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Costa Mujeres Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.