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Condominio Playa Mujeres, Playa Mujeres, Costa Mujeres 77400 Mexico
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Free cancellation until 08/07/21
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Traveller (8195)
Room & Suite (1794)
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What is Travellers’ Choice Best of the Best?
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#2 of 15 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities.
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Room & Suite (1,794)1,794
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Car hire
Taxi service
Banquet room
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Hidden Gem
Languages Spoken
English, Spanish
Hotel links
Special Price:Take this deal for an extra 5% off!
6133Reviews1043Q+A100Room tips
Traveller rating
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Popular mentions
April S wrote a review Yesterday
Bellevue, Nebraska8 contributions2 helpful votes
This small boutique resort with just 109 rooms is personal, romantic, and perfect. The service at Beloved cannot be surpassed. Every member of the staff is not only pleasant, friendly, and helpful, but they work hard to make sure you have everything you could want or need. And not just in the area they work in but in all areas. When we would interact with a staff member they asked and truly wanted to know how you were doing, how your stay had been thus far, and if there was anything they could do to make it better. They took the initiative to listen to you and write you notes on your dessert plate in chocolate, from Happy Anniversary, Have a good trip home, to come back soon. I'm sure that the treatment we received is the way movie stars and royalty are used to being treated. Like you were the only people there. The room was awesome. It was regal, elegant, and beautiful. The shower was huge and accommodating with whatever you were looking for, from a soft gentle rain shower to the massaging jets or just a handheld shower. The dual sinks were helpful but also aesthetically pleasing. The closet was perfect in size for a week for the two of us. We called to see if we could get more hangers, they just asked how many. When I said 12 they didn't blink and when I called back for 4 more, they brought them within minutes. I really love an in-room jacuzzi but theirs is a little shallow for my liking, but a most minor detail. I love my own bed an awful lot but the bed at Beloved was right in the running with my own. The storage space in the room is great so that you can put all your stuff away and feel at home for the week. There's are drawers and storage space in the closet, under the television, in the nightstands, and under the sinks. I brought three checked suitcases and two carry-ons for the week and had space to put it all away. My husband needed a doctor for a re-occurring infection and within 2 hours of going to the concierge, a doctor came to see him in our room (from their related resort next door), wrote a prescription that the concierge had a pharmacy fill, and my husband had his antibiotic in hand. I felt safe in the location and it was extremely easy to go to Isla Mujeres. The food was great. I loved not having to make reservations and not having to have a wristband like most resorts. It was also nice that for dinner at the restaurants it was a dressier atmosphere. It made it "going out" to dinner instead of just going to dinner. And if you didn't feel like dressing up, you could use the free 24 hour room service. The Caffetta with their heavenly desserts (best cheesecake ever) was sinfully delightful. I didn't realize the service was going to be so amazing that I would want to list everyone who gave us so great service but here are the ones I do have: Juan Carlos-we started and ended our trip with you. Thank you recognizing me all week and waving when you saw me! It was always nice to see your smiling face! Alex-Thank you for coming to our beach front casita (with it's own pool) with drinks for me every 20 minutes! Oscar-spa concierge-You were so helpful booking our services before we came. Thank you for your patience with my questions. Alejandra (spa concierge)-Juanita & Maria (massage therapists)-you were all awesome - as was the gentleman who guided us through our Agua Viva Hydrotherapy. Paola-I'm so sorry if I spelled your name incorrectly-you were amazing with all the surprises you orchestrated while we were at dinner! Victor-great dinner service everywhere we saw you! Luis-beach concierge-you were extremely helpful Maria - operator - thank you for your patience with our room service order every evening for breakfast the next morning! Poochees (Eduardo) - amazing VIP lounger and beach service. You anticipated our every want, brought us food just before we realized we wanted any, amazing fruit tray Eduardo - our dinner on the beach was beautiful, thank you for making our night so special Anna-hospitality turn down service was gorgeous. Your handiwork made our evenings. Thank you for the countless surprises. Walter-you run an awesome resort. Thank you! There are so many other people that I would love to mention as it's the people and the service they provide that make this resort unforgettable and untoppable!
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Date of stay: May 2021
Room Tip: 2 story beach front casita w plunge pool best view. Beach front casita w private pool best access...
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2 Helpful votes
Nick D wrote a review Apr 2021
Chico, California2 contributions3 helpful votes
Hotel's Favourite
Awesome service, beautiful property, great food! We’ve stayed at many all inclusives over the past 15 years and Beloved is truly one of best places to stay in the Cancun area. The food is a step above and we were constantly impressed with the quality. If you eat a vegan diet this is a wonderful place to be. Not only do they make delicious steak and other meat options, they accommodated any dietary restriction you could note including my wife’s vegan diet. The service was top notch and everyone was constantly going above and beyond to make our stay unforgettable. Staff shout outs: Juan at the lobby bar at night was amazing! We could just tell him to make whatever he wanted and we were always impressed and never disappointed! Very creative, polite and fast! We spent our evenings after dinner making sure we connected with Juan for amazing drinks and conversation. Michel at the Natura bar was also amazing, great attitude always smiling. He was consistently amazing is with making delicious drinks while also providing pool service and bar service all in one! Luis and Christian the beach concierge were top notch. They remembered our name after only hearing it once! Always making sure we had what we needed. Manuel the chef at La Isla Trattoria made my wife a delicious vegan dish not even on the menu and made me a fantastic bacon wrapped tenderloin! Hand delivering each course of the meal to our table. Veronica in charge of activities was fun and made everyone feel included. She was always willing to snap a picture for us and ensure we knew what awesome activity was on deck. Chris at the boat/water activity booth took us on an amazing little catamaran ride out to an incredible snorkeling spot near a sunken ship. And it was all included! The property is beautiful, relaxing, personable, intimate, accommodating and exactly what we were looking for. The nightly entertainment was fun and the service was great there as well.
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Date of stay: April 2021Trip type: Travelled as a couple
3 Helpful votes
Response from The Excellence Collection, Other at Beloved Playa Mujeres
Responded 2 weeks ago
Dear Nick, First and foremost, we would like to thank you for choosing Beloved Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed our spa. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Brannon s wrote a review Yesterday
Bellevue, Nebraska1 contribution
The employees actually like working there and genuinely wanted to please us. I hope they are rewarded for the amazing service they provide their customers, like my wife and I. Hands down, superb. I appreciate the room service and the ability to be able to order a drink for my wife, and it was there in 5 minutes or less. I love that I was able to get 15 hangers within 5 minutes of my dialing (zero) 0 and asking. My pool had a issue and someone was there fixing it in 5 minutes. A room service breakfast item was incorrect, and the correct item was cooked and brought to us within 7 minutes. (we ordered breakfast 6 days) We wanted more scallops than the 4 that came with a dish, so they brought us a bowl of them as we requested. They never questioned why, they just did whatever they could to please us. It's this kind of service that made my wife and I fall in love with the Beloved resort. The genuine care and conversations with the employees made us really, really like them, enough to know them on a first name basis Alex, Juan Carlos, Anna, Edward(Pouches..whoop whoop!), Oscar, Louis.. Thank you all for taking such good care of us, and thank you all to those whose names aren’t listed because we can’t remember them all. You all made our stay heaven on earth. .We'll be back, and can't wait.
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Review collected in partnership with this hotel
Date of stay: May 2021
Sleep Quality
Julian Z wrote a review Yesterday
Weston, Florida26 contributions3 helpful votes
We look forward to our next visit to Playa Mujeres to revisit this resort. Everyone was polite, hospitable, and dedicated to making your stay special. Christian at the beach concierge was awesome and helpful every day. So was his coworker Luis.
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Review collected in partnership with this hotel
Date of stay: May 2021
Sleep Quality
jerry j wrote a review Yesterday
Columbus, Ohio11 contributions17 helpful votes
Beloved Playa Mujeres April 30 – May 7, 2021 We returned to The Beloved Hotel, Playa Mujeres for our first post-pandemic trip. The airports (Atlanta and Cancun) were very busy. Our Delta flights were full but all passengers and crew were following good masking procedures. Social distancing was pretty much nonexistant. Our private transfer to the resort resort was well done by Seasons Tours. On arrival at Beloved we were greeted by a welcoming staff who were very happy to have us back. Mex, our favorite bellman, showered us with air hugs and activites direcctor, Walter, greeted us warmly. Check-in was a breeze and our room was ready at the normal 3 pm check-in time. Our room was immaculate and the door was sealed with a “Room Sanitized “ sticker We immediately went to our favorite restuarnt, El Mar, for an ocean side snack to wash away our travel fatigue. On the way there we connected with one of our favorite people at Beloved, Karla M., who we have known since she was a breakfast hostess at La Isla and moved her way up to manager for multiple restuarants. We loved her caring attention to make sure we and our friends were alway having the best time possible. El Mar was great all week long with favorite staff Jose (who called me “ Chorizo” for my love of the sausage), Brenda, Nichole and Ananii. Chef Marcelina was back at El Mar and created a wonderful chef's table for our last night's dinner. It was an amazing three course dinner of seafood that made it hard to leave. She never dissappoints. We had another three course chef's table dinner at La Isla one evening where Chef Antonio created a delightful mix of surf and turf that was perfect. The other four restuarants were all wonderful this year. Tables were well spread out and uncrowded. We particularily like the fact that all courses were sized perfectly to provide exciting tastes without filling you up too much for the next course. Dinners at Lupita (steak) and Le Bisou (french) were also great. Each one was an unhurried experience in good dininng. Our week was perfect with hot, sun filled days that washed away our dreary Ohio winter. The beach and pools were not crowded with a hotel occupancy rate of around 70%. Our beach concierge, Luis took extra care to find us the spots we wanted and our beach waiters, Luis, Oscar and Christian made sure we were never thirsty. The resort activites we slightly lower keyed in this post pandemic startup period, but energetically led by Elizabeth and Veronica. The ceviche lesson (without fish) was delicious and aided by one of the chefs. And the aloe vera workshop was delightful! The popular e-bike tours had not restarted but daily group activites in the wellness palapa were properly spaced. The water sports concession was operating as usual but with two days of shutdown due to high winds. We indulged ourselves in the spa treat with the free water therapy session (Erick was very good) and a couples massage with Barbara and Griselda. They were fantastic. To sum things up, I would say The Beloved Hotel has done a good job in restarting in a post pandemic environment and provides the same level of excellence that keeps us coming back.
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Date of stay: May 2021
US$364 - US$770 (Based on Average Rates for a Standard Room)
la amada resort, la amada playa mujeres
La Amada Hotel
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Beloved Playa Mujeres
Which popular attractions are close to Beloved Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.5 km), Playa Norte (5.8 km), and Zona Arqueologica El Meco (3.4 km).
What are some of the property amenities at Beloved Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Beloved Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Beloved Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Beloved Playa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Beloved Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Beloved Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Beloved Playa Mujeres have an airport shuttle?
Yes, Beloved Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Beloved Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Beloved Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.