Hotel Palace de Muro
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Hotel Palace de Muro

Ctra. Alcudia Arta s/n, Km. 1, 07458 Playa de Muro, Majorca Spain
Traveller (892)
Suite Sea View
Room & Suite (379)
Pool & Beach (198)

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About

4.0
#26 of 30 hotels in Playa de Muro
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.9 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Catalan, German
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Wifi
Hot bath
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms

Location

Ctra. Alcudia Arta s/n, Km. 1, 07458 Playa de Muro, Majorca Spain
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Palma Mallorca Airport
42.9 km
See all flights
1,583Review34Q+A71Room tips

Reviews
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Detailed Reviews
Garry N wrote a review Jul 2020
11 contributions
+1
5.0 of 5 bubbles
Absolutely amazing hotel, on arrival the hotel is grand, very clean all the time, attention to detail all around the hotel with amazing Architecture, flowers paintings Sculptures. The staff are so helpful and you won’t have to lift a finger , maybe 1 when you collect your clean pool towels as and when you need them. The pool is clean and warm and Situated Next to the bar and a clean and Organise dinning area where you sit to have a spot of lunch. The food is amazing and cooked by some great chef’s and the menu will cater for all. The staff are fully aware at all times and will wait on you as soon as you sit down. The staff wear gloves and masks at all times and never handle anything really , using Tongues to place your knifes and forks , everything is top quality . The beach is Situated just the other side of the pool but blocked by Palm trees and bushes so you have Privacy when in the hotel Boundary's. The sea and beach are great with white sand and clear blue sea with sun beds and Parasols . Evening meals start at 19:00 where again the staff are there for your every need , they serve fresh cooked meats, fish , pasta chip Lasagna, Squid , crackers and a Assortment of cheeses, salads and the puddings are amazing , if you carnt find a pudding of of thirty different ones there is something wrong . After tea we went to the Entertainment area with Bar And waiters Where there is great entertainment with no expense spared with the Waiters scanning to see who needs attention. After evening Entertainment you go back to your freshly everyday cleaned room where you will sleep in an Amazing bed which are so Comfy . I will definitely stop at this hotel again and would Recommend it to anyone , the spa area was great and also has a gym and pool tables and a play area for kids . This was such a chilled and relaxing holiday, also thank you to the Management who were always there to ask if everything was ok and if it wasn’t they would Rectify it with a smile , so if you want a great chilled holiday you should book here , five star and it shows 👍
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 27 Jul 2020
Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service which you enjoyed during your holiday. May the wonderful memories of your stay entice you to return for another splendid holiday.
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Michaela P wrote a review Jul 2021
4 contributions
3.0 of 5 bubbles
We were in this hotel for the third time - this year in July 2021, August 2017, September 2014. When we visited this hotel for the first time in September 2014 everything was excellent. In the year 2017 we noticed some changes to worse, but despite we enjoyed our holiday again. This year it was really unpleasant stay - this is not 5 stars hotel any more. This hotel does not have private beach, no parasols on the beach, no chairs. You can not lay on the beach and relax. We had to stay by the pool and walk to the beach every time when we wanted to swim in the sea. How it is possible that 5 stars hotel does not provide parasols and beach chairs on the beach for its own clients? Another unpleasant surprise was the sea. We remember this sea as beautiful and clear. Beach side used to be kept very well and clean in the previous years. At the start of July 2021 the sea was very dirty, black, full of seaweeds. Beachside was not clean up properly. Everything you have to pay extra. Quality of the food was worse. On the other hand I had to say that staff was nice and tried to be helpfull. The hotel was occuppied from 30% of the capacity, what was fine in this "covid time". The room was cleaned twice a day and staff wore respirators. Unfortunatelly we are not going to return to this hotel again.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 29 Jul 2021
Thank you for the review of your recent visit at the Be Live Collection Palace de Muro, I am disappointed to read that the visit did not meet your expectations. Please be assured we will use this feedback to make sure we are consistently achieving the standards we expect. Regarding the algae on our beach, unfortunately we cannot take action on our own as it belongs to the state and it is forbidden to simply remove this natural product of the sea. If we clean the beach, we can be punished for it. Thank you for your understanding.
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Vitasloma Z wrote a review Sept 2021
17 contributions44 helpful votes
3.0 of 5 bubbles
First, the positives. They upgraded us to a sea view junior suite. It was very clean. Very ample, the bed very comfortable. Correct.
The buffet breakfast was good, ample selection and good service.

The hotel is very big but didn’t seem very lively. It’s catered for foreign guests, mostly German. Dinner is from 18:30 to 21:30h. For a Spaniard on holidays it’s way too soon. Playa de Muro is a very nice beach, but the one in front of the hotel was a bit too narrow, and full of seaweed. Not the hotel’s fault but still.

It is a bit further from the action than we would have wished, but that can be a plus for some.

The hotel needs some upkeeping, the pavement outside is destroyed and that really portrays a bad image.

There’s no men’s toilets by the pool, so men are advised to use the women’s. This is one of the reasos why I say this is not a 5 star. It is compulsory to have men’s and women’s toilets.

When we got the bill, at the very bottom, we had donated 1 Euro to the “make a wish foundation”. Just like that. Without asking. I asked the clerk and he said that’s what the hotel management said / the Be Live hotel chain ordered to put in the bill. Seriously? Ok, 1 Euro is not going to kill anyone, but taking it without permission? NOT OK.

All in all, an ok experience, but definitely not 5 stars.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Check your bill, make sure you don’t have unwanted charges!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 8 Sept 2021
Thank you for taking the time to write a review following your recent stay with us at the Be Live Collection Palace de Muro. I am disappointed to hear that your experience was not to the highest standard which we set for ourselves, and our guests so rightly expect. Rest assured that your feedback has been discussed among our Management, who will review the training of team members. Once again, thank you for your feedback and I apologise that your stay with us was marred by these experiences.
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Hafiz M wrote a review Oct 2021
Frankfurt, Germany19 contributions4 helpful votes
4.0 of 5 bubbles
We had a very pleasant 6 days at the hotel. We had a big suit with great views of the sea and mountains beyond. The location is perfect whether you wish to travel by car or local bus with the stop just around the corner. The staff was very friendly and helpful. Dinner buffet had a wide choice of food however, it was a little better in the past.
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Review collected in partnership with Be Live Hotels
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 17 Oct 2021
Kindly accept our gratitude for the charming review that you have shared on TripAdvisor with regards to your recent stay at Be live collection palace de muro
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Nick L wrote a review May 2023
8 contributions
+1
2.0 of 5 bubbles
Externally the hotel looks amazing and on arrival I was really pleased with my choice of hotel. Unfortunately my initial thoughts changed to disappointment as the days went on. It appears to have suffered from a lack of investment and whilst it was probably worthy of a 5 star rating when built, it certainly does not deserve that rating now. The pool area and the dining area both need upgrading. The breakfast was ok but was lacking in both presentation and choice compared with a number of 4 star hotels that I have stayed at in the last year. For me the worst part of my experience was the bedroom and bathroom. The bedroom had no chairs to sit on, just the bed and a hard bench beneath the television which I can only assume was to be used for the storing of one’s luggage. The bathroom and the area immediately outside of the bathroom was dirty as you will see from my photos. There a human hair on the bath surround which remained there during the duration of my stay. The hinge supporting the shower screen was dirty (note there is no walk in shower) as was the lower part of the bathroom door frame. The air vent immediately outside the bathroom was really grubby and unpleasant. Finally I was provided with a one 1 inch square of soap to last the duration of my one week stay, which seemed stingy for a 5 star hotel.
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Date of stay: September 2022
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Be Live Palace Muro, Otros at Hotel Palace de Muro
Responded 2 Jun 2023
Thank you for taking the time to give us such an honest and detailed feedback. It is only through feedback such as yours that we are able to maintain and improve upon the services we provide to our guests. We apologize for the uncomfortable experience that you had during your stay, we will consider your feedback and we will pass all the information to the corresponding departments in order to take action to improve our services. We are worried about your situation. Please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future.
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Megan N wrote a review Aug 2023
2 contributions1 helpful vote
3.0 of 5 bubbles
Just got back from a 4 day stay at the Be Live hotel for my birthday. Personally, we feel as though this is more of a 3 star hotel than a 5. It was built back in 2001 and we could definitely tell that it was a 5 star hotel back then but seeing as times have changed we were expecting the “5 star” hotel to be a bit more up to date. We turned up and the hotel looked quite run down, it definitely needs a spruce up as the paint is coming off the walls all around the hotel. We checked in fine and got to our room pretty quickly. Our room was pretty standard, we had two single beds pushed together which was the only thing we weren’t happy with however cannot complain about the bathroom, balcony etc. We had clean towels every day and our mini bar was always stocked up. (However you do have to pay for the items in the mini bar).

Breakfast was not up to 5 star standard AT ALL. Breakfast finished at 11am, we went down there most days at around 8:30/9am. My partners bacon was stone cold, the beans were stone cold and the bread was rock solid. There wasn’t much selection of cereals and the cold meat looked grey and like it had been sat there for days. We lived off pancakes and crepes every day as we felt like that was the only good food there was for breakfast as it also gave you a nice selection of toppings.

The pool area is okay, however the sunbeds are VERY uncomfortable. If you can get a black sun bed, I would recommend those over the cream ones as they just feel like you are lying on a rock. We noticed that some of the balcony’s had padded nice sun beds which we thought was crazy as nobody ever really uses sun beds on a balcony and we wished they’d used them for the pool area instead.

As it was my birthday, they gave us a cake, champagne and a card in our room which was nice as we didn’t request it. However at the end of the stay when we were paying the taxes, I noticed they actually charged us for it! It wasn’t a lot but it was still odd considering we didn’t request it.

The hotel is situated in the middle of two cities, if you are wanting a hotel close to the beach and the marina etc, then I wouldn’t recommend staying here. We wished we had gone closer as we were paying £25 in taxis every day just to be in alcudia.

I personally wouldn’t come back here for the money we paid, we definitely feel it is way to expensive for what it actually is.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Be Live Palace Muro, Otros at Hotel Palace de Muro
Responded 16 Aug 2023
Thank you for taking the time to give us such an honest and detailed feedback. It is only through feedback such as yours that we are able to maintain and improve upon the services we provide to our guests. We apologize for the uncomfortable experience that you had during your stay, we will consider your feedback and we will pass all the information to the corresponding departments in order to take action to improve our services.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel wrote a review Jul 2020
1 contribution
5.0 of 5 bubbles
Very service minded staff, nice rooms, fantastic location with the hotel direct on the beach. And this part of the beach is less crowded even during peak season. The poolarea is also very nice. The management and all employees at the hotel worked hard to make sure that we felt safe during our visit due to Covid-19. And always with a smile under their protection masks.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 30 Jul 2020
Thank you kindly for taking the time to submit your review following your most recent stay with us! I am extremely pleased to know you were able to thoroughly enjoy your stay from the service you received to your accommodations and hotel location. We feel very fortunate to be located where we are in and are happy that you were able to take advantage of this to enjoy the beautiful beach.
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stephen d wrote a review Oct 2022
2 contributions5 helpful votes
1.0 of 5 bubbles
This hotel is way below a 5 star
Accommodation has very little maintenance
Poor state of repair in places
Facilities awful, especially the so called spa
No air con switched off even though 23 in room.
Entertainment a joke, one night was football on tv.
Food variety and selection poor, quality ok.
Lack of staff
Miserable looking staff
Be aware of tax costs and bar/mini bar costs.
Never again.
Flooded during the rain, patio furniture in an awful state.
Love holidays no support.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 22 Oct 2022
As all guests are valuable to us, it is disappointing to read that you had a displeasing experience and that you didn't have an enjoyable stay. We are sorry for not delivering the experience you expected from us. Your comments will be shared with our team so that we can look into this more thoroughly to ensure that you have a much more positive experience next time.
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ole f wrote a review Jan 2023
1 contribution1 helpful vote
3.0 of 5 bubbles
I have been to your hotel 3 times but no more. I simply can not understand you allow people to reserve sun beds the entire day while they are at the beach. We had to rent the the luxury sun beds for 4 days to make sure we had a bed. Why don´t you inforce the rule that it is not allowed. Thit is the very very most annoying thing to tourists. We saw vacant/reserved sun beds for 5 hours while people had to go some where else. I simply can not understand. I have been to cheaper hotels where they after 30 minutes remowe the towels etc. And why every hotel does not do that is a mystery to me. my wife wants to go agin, it IS a lovely hotel, but I do not. It is simply to annyoing.
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Date of stay: July 2022
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 1 Apr 2023
We are very sorry for not having met your expectations. Please believe me that we usually offer a very high quality service, which is one of the most appreciated services of the hotel and a strong reason for the innumerable compliments that we receive daily and supported by the many regular guests that chose our hotel as the perfect destination for their holiday year after year. We deeply regret that this has not been the case on this occasion.
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nops6 wrote a review Sept 2022
Luxembourg City, Luxembourg1 contribution
4.0 of 5 bubbles
My husband, my three and a half years old daughter and myself very much enjoyed staying at the Be Live Collection Palace de Muro. The hotel staff is very helpful & friendly and the chef and his team at the restaurant offer excellent fresh food each day. They were as well very comprehensive and ressourceful with my food allergies, which was highly appreciated. We also very much appreciated the fact that there was enough space for all guests around the pools as well as the direct access to the beach which by the way is wonderful for kids (warm water, not too high waves and many meters before not being able anymore to touch the bottom). We'd definitely like to come back!
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Review collected in partnership with Be Live Hotels
Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tim vermeulen, Guest Services / Front Office at Hotel Palace de Muro
Responded 18 Sept 2022
We are delighted to receive your feedback and that you have visited us recently. It is rewarding for us to know that you spent a great vacation in the resort.
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Liam10uk asked a question Jun 2019
Hornchurch, United Kingdom574 contributions23 helpful votes
Is it ok to come for a drink in this hotel at night, even if you aren’t staying in it? Thank you
Answer from Btmnct
London, United Kingdom34 contributions59 helpful votes
Definitely. They have two restaurants and a bar open to the public. You do not need to be a hotel guest to have a drink there.
Answer from Daniel03
Buenos Aires, Argentina224 contributions147 helpful votes
Si hay piscina al sol y además piscina cubierta con agua cálida para los niños!
Answer from iob65
Munich, Germany11 contributions4 helpful votes
I was there for vacation and I didn't pay close attention to that. I would recomend you to contact directly the hotel for more information
Wojciech D wrote a tip Sept 2023
Poznan, Poland7 contributions2 helpful votes
3.0 of 5 bubbles
"Avoid this location"
Read full review
jlabreu72 wrote a tip Aug 2023
Porto, Portugal600 contributions109 helpful votes
5.0 of 5 bubbles
"You have room options facing ocean and others facing mountains. Ocean section is pricier."
Read full review
Imre B wrote a tip Jul 2023
Budapest, Hungary48 contributions74 helpful votes
1.0 of 5 bubbles
"avoid this hairy place"
Read full review
Nilang M wrote a tip May 2022
44 contributions4 helpful votes
3.0 of 5 bubbles
"Do not be mis lead into thinking its a 5 star property, because it is not "
Read full review
LAVINIA S wrote a tip Apr 2022
15 contributions3 helpful votes
1.0 of 5 bubbles
"Avoid this hotel."
Read full review
Not the right property for you?
There are more places to choose from in the Playa de Muro area.
PRICE RANGE
$340 - $544 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand palace de muro hotel playa de muro
FORMERLY KNOWN AS
Be Live Collection Palace de Muro
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
184
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL PALACE DE MURO - Reviews & Price Comparison (Playa de Muro, Spain) - Tripadvisor

Frequently Asked Questions about Hotel Palace de Muro
Which popular attractions are close to Hotel Palace de Muro?
Nearby attractions include Parque Natural S'Albufera de Mallorca (0.3 km) and 312 Bike House Platja de Muro (1.0 km).
What are some of the property amenities at Hotel Palace de Muro?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Palace de Muro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palace de Muro?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Palace de Muro?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Palace de Muro?
Conveniently located restaurants include Figueret Restaurant, Fusion19, and Dakota Tex Mex - Playa De Muro.
Are there opportunities to exercise at Hotel Palace de Muro?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Palace de Muro have airport transportation?
Yes, Hotel Palace de Muro offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Palace de Muro offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Palace de Muro?
The staff speaks multiple languages, including English, German, and Catalan.
Are there any historical sites close to Hotel Palace de Muro?
Many travellers enjoy visiting Torre Mayor (4.8 km).
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