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Cross Hands Hotel
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Avg. $196 /night, 12/9 - 12/10
$228
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$182
per night
$136
per night
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3.5
#1 of 1 hotels in Old SodburyLocation
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Meeting rooms
Non-smoking hotel
Breakfast available
Breakfast buffet
Room features
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Location
Tetbury Road, Old Sodbury BS37 6RJ England
Getting there
143 Restaurants
within 10 kilometers
616Reviews7Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
Stayed here for a long weekend. Our room (Room 6) was on the ground floor. On entering looked very good. Very large bed, 1 small armchair, 1 padded chair, dressing table, wardrobe, tv, tea/coffee making facility. Couple of problems, the bed is very high, husband and I both had to climb on to it. The wardrobe does not have a light near it, so very difficult to see into it unless there is daylight coming through the window. It is an old building and the windows are single glazed/ wood framed ! The en-suite had a very good shower with a choice of overhead or an adjustable height shower head. We did report the fact that the plug in the sink wasn’t working properly, so hopefully that was sorted after we left ( we had to have the taps turned on continuously to be able to wash/shave)
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Â Rooms 1 - 9 ground floor, away from main road, quiet when we were there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael J, Manager at Cross Hands Hotel
Responded 17 Feb 2020
Thank you for taking the time to review your stay with us here. Our apologies for the plug issue, this has now been corrected. Please do contact us directly if you wish to book again and we will ensure you have one of our lower beds. Have a lovely day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not into writing scathing reports about hotel stays or restaurants unless however it is justified. My initial impressions weren't too bad when I pulled up to the Hotel. The reception was OK and I was warmly welcomed. After being given my key I then proceeded to my room. As I approached my room it became immediately apparent that the Hotel (not restaurant) was 'tired'. The doors looked scratched and not very appealing. The twin room was OK but the pleather (I assume so) headboards were scratched and cracked and just didn't look good at all. Not somewhere where you would want to place your head while watching TV. The bathroom was 'OK' however when I pulled the blind down there was paint all over it. The bathroom smelt of paint so I assume that a recent attempt had been made to tidy the place up. The room and bathroom was cleanish which I was grateful for and is of course expected. My door rattled every time somebody walked along the corridor outside so my sleep was slightly disturbed. I assume that whoever was upstairs suffered from Restless Leg Syndrome since I could hear them pacing up and down for most of the night due to the creaking floorboards. The free WiFi was OK but kept on completely dropping out which was unreliable at times.
This is a 3* rated hotel which is a fair estimate. The better part of my stay was the restaurant. The food was good and all staff that I had interactions with were all friendly and polite. I normally stay elsewhere during my time in Wiltshire but I was unable to get accommodation hence the reason for me staying at the Cross Hands Hotel. Maybe I've been spoilt and expect too much?? Unfortunately due to the experience with my hotel stay I don't think I'll be staying again. That is, unless improvements could be made to the slight noise pollution.
This is a 3* rated hotel which is a fair estimate. The better part of my stay was the restaurant. The food was good and all staff that I had interactions with were all friendly and polite. I normally stay elsewhere during my time in Wiltshire but I was unable to get accommodation hence the reason for me staying at the Cross Hands Hotel. Maybe I've been spoilt and expect too much?? Unfortunately due to the experience with my hotel stay I don't think I'll be staying again. That is, unless improvements could be made to the slight noise pollution.
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Date of stay: July 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip:Â I had a twin which in my opinion wasn't up to par. Try a double room (assuming they're...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Marketing at Cross Hands Hotel
Responded 13 Aug 2021
Thank you for taking your time to leave us a review, we are sorry your stay was not up to our usual standards and will look into the comments. we are currently in the process of a refurb and hope this will not put you off visiting again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a really well located hotel not far from the M4 so when travelling is a great stopover.
Our room had a really comfy bed, good shower and extras such as iron, fan, hairdryer, tea & coffee. Despite being next to busy road if you keep the windows closed there’s no issue with noise and even though the room gets warm you are provided with a fan. Also they gave excellent service including in the adjoining restaurant.
However, despite the decoration standard of the room is really tatty: paint work, wallpaper peeling, exposed plaster, mouldy windows, broken lampshade above bed, turn fabric on headboard and grime on all woodwork.
Our room had a really comfy bed, good shower and extras such as iron, fan, hairdryer, tea & coffee. Despite being next to busy road if you keep the windows closed there’s no issue with noise and even though the room gets warm you are provided with a fan. Also they gave excellent service including in the adjoining restaurant.
However, despite the decoration standard of the room is really tatty: paint work, wallpaper peeling, exposed plaster, mouldy windows, broken lampshade above bed, turn fabric on headboard and grime on all woodwork.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Marketing at Cross Hands Hotel
Responded 1 Mar 2022
Thank you JPY for taking your time to leave us a review. We are glad you enjoyed your stay and hope to see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 5 nights, and were very pleased with the food , service and hotel room.
Before arriving we were a bit worried as there were some mixed reviews, but honestly just ignore them — they are clearly very unfair. We were offered house cleaning on our rooms daily, and the decor was very homely and comfortable. Was there the odd bit of chipped and peeling paint? Yes. Was it enough to effect our stay? No. The negative reviews on the cleanliness and decor are just dramatic. If you want a room with a modern, sleek feel to it, then why would you book at a Cotswold country pub? As someone who works in a pub myself, I know there is just no pleasing some people.
We also had nothing but positive experiences with the food. The drinks were a tad pricey, but the food was reasonably priced (especially the breakfast). The burgers were particularly nice.
Me and my girlfriend felt compelled to leave a reviews as we felt our stay and the food had been excellent, and hope it would make others reading the more negative reviews feel at ease before arriving. I honestly have nothing negative to say about our stay here. Everything that was within the control of the pub/hotel was brilliant
Before arriving we were a bit worried as there were some mixed reviews, but honestly just ignore them — they are clearly very unfair. We were offered house cleaning on our rooms daily, and the decor was very homely and comfortable. Was there the odd bit of chipped and peeling paint? Yes. Was it enough to effect our stay? No. The negative reviews on the cleanliness and decor are just dramatic. If you want a room with a modern, sleek feel to it, then why would you book at a Cotswold country pub? As someone who works in a pub myself, I know there is just no pleasing some people.
We also had nothing but positive experiences with the food. The drinks were a tad pricey, but the food was reasonably priced (especially the breakfast). The burgers were particularly nice.
Me and my girlfriend felt compelled to leave a reviews as we felt our stay and the food had been excellent, and hope it would make others reading the more negative reviews feel at ease before arriving. I honestly have nothing negative to say about our stay here. Everything that was within the control of the pub/hotel was brilliant
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Marketing at Cross Hands Hotel
Responded 8 Jul 2022
It's great to hear you enjoyed your visit. Thank you for taking the time to post such a positive review, we really appreciate all your comments. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Popped in for lunch after a day out; friendly welcome and seated straight away (very quiet though). We had the 'Signature' Fish and Chips and Hunter's Chicken, my young'uns had standard F+C and Kids Smothered Chicken. Everyone enjoyed their meal but the fish was too much for one 'smaller' mouth!
The Tim Taylor's Landlord was very well kept and went down well; usual Abbot Ale and IPA on offer too.
They've also been known to have Abbot Reserve on if you're really lucky!
Overall, a reliable, family favourite with friendly, hard working staff kept in check by lovely and formidable Lucy! And good value too boot!
The Tim Taylor's Landlord was very well kept and went down well; usual Abbot Ale and IPA on offer too.
They've also been known to have Abbot Reserve on if you're really lucky!
Overall, a reliable, family favourite with friendly, hard working staff kept in check by lovely and formidable Lucy! And good value too boot!
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Date of stay: July 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Owner at Cross Hands Hotel
Responded 31 Jul 2020
We're happy to hear you had such a positive experience with us! We're looking forward to your next visit with us! Have a great day, all the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed this weekend. We enjoyed our stay. The hotel staff were all friendly and we had no issues. The room was clean and pleasantly decorated, if not as already suggested, a bit tired. Our son was on a sofa bed which had been made up as a bed and was comfortable for him. The bathroom had a shower over the bath; again this was clean and the water hot. Given the age of the building, the floors were a bit uneven and there were a lot of stairs if mobility is an issue (although I presume you’d be given a room on the ground floor!). Covid compliance was in place throughout, and politely enforced when someone needed some guidance. The breakfast was good and staff attentive. The evening meal was also good, and for blue light card holders gave a 20% discount which is well advertised at the till. A pleasant stay.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Marketing at Cross Hands Hotel
Responded 20 Oct 2020
It's great to hear you enjoyed your stay. Half of our rooms are on the ground floor should you pass this way again. Thanks again for taking the time to leave us this feedback about your recent visit. Take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the Crossed Hands for a 2 night break as we have stayed in other Greene King inns and always found them to be good. This was no exception. Like others we have stayed in, the building was old and in need of a coat of paint here and there (I’m thinking of the bedroom doors), but this makes no difference to the enjoyment of our stay. We prefer a hotel with character.
Our room (5) was a decent size and had everything we wanted. The bathroom looked as if it has been fairly recently refurbished, apart from the shower hose which had seen better days. The bed was very big and comfortable. Although we could hear some traffic noise it was not enough to disturb us.
We enjoyed all our meals in the beautiful restaurant, we had two dinners and two breakfasts. I just would’ve liked a nice bowl of fruit salad at breakfast, rather than whole apples, oranges and bananas. The staff were friendly, in particular Jo who was a real star. We felt as if we had known her for years, what a lovely lady.
The only negative was the Wi-Fi connection, which drove us mad dropping out every few minutes. It would be good if something could be done to improve that. Otherwise a delightful stay. We would definitely stay again if we happened to be in the area.
Also thanks to the gentleman who served us at breakfast on Friday and told us to help ourselves to apples from the orchard, we have brought home a few and I will be making some crumbles later!
Our room (5) was a decent size and had everything we wanted. The bathroom looked as if it has been fairly recently refurbished, apart from the shower hose which had seen better days. The bed was very big and comfortable. Although we could hear some traffic noise it was not enough to disturb us.
We enjoyed all our meals in the beautiful restaurant, we had two dinners and two breakfasts. I just would’ve liked a nice bowl of fruit salad at breakfast, rather than whole apples, oranges and bananas. The staff were friendly, in particular Jo who was a real star. We felt as if we had known her for years, what a lovely lady.
The only negative was the Wi-Fi connection, which drove us mad dropping out every few minutes. It would be good if something could be done to improve that. Otherwise a delightful stay. We would definitely stay again if we happened to be in the area.
Also thanks to the gentleman who served us at breakfast on Friday and told us to help ourselves to apples from the orchard, we have brought home a few and I will be making some crumbles later!
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 of us stayed here end of July for 2 nights in 2 doubles, 1 room had been refurbished and had a huge superking bed and nice decor on ground floor, however the room upstairs was under refurbishment very dated but clean would not recommend upstairs to anyone with mobility issues as stairs are very steep.
The Food was outstanding breakfast beautiful and evening meal especially the camambert starter enough for 2 sharing and the fillet steak was perfect and prices were reasonable. Staff in restaurant were welcoming and friendly.
The 2 outstanding staff that couldnt do enough for us were Tom Eaton and Joe nothing was a problem for them even when I'd mislaid my key, Tom was straight there opening my room up for me. Joe, I didn't get his surname, was very knowledgeable behind the bar and nothing phased him even when it was busy, always polite.
Staff like these are very hard to come by and should be commended on how they portray your establishment. Would I stay here again 100% but pre book taxis if your planning on going out of area as limited on weekends as in a rural area.
The Food was outstanding breakfast beautiful and evening meal especially the camambert starter enough for 2 sharing and the fillet steak was perfect and prices were reasonable. Staff in restaurant were welcoming and friendly.
The 2 outstanding staff that couldnt do enough for us were Tom Eaton and Joe nothing was a problem for them even when I'd mislaid my key, Tom was straight there opening my room up for me. Joe, I didn't get his surname, was very knowledgeable behind the bar and nothing phased him even when it was busy, always polite.
Staff like these are very hard to come by and should be commended on how they portray your establishment. Would I stay here again 100% but pre book taxis if your planning on going out of area as limited on weekends as in a rural area.
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Decided to stay here so that we were close to bristol. For £90 for a superior room I’d spent the extra £10-20 for a superior room in bristol.
Room very dated with plugs coming out the walls, paint coming off the walls and a green stain on the carpet.
Food service wasn’t much better with 2 of the drinks I ordered off the app the branch didn’t even stock and being sent the wrong meal. When bringing it up I was told it wasn’t in stock. We were then brought the original meals again but this time microwaved (great if you love a hot lettuce)
Waiter was absolutely lovely and apologetic. However, the manager kept blaming the issues on the app and how it’s not their fault it’s a chain but they get these complaints all the time.
Overall, I’d save your time and effort and choose somewhere else.
Room very dated with plugs coming out the walls, paint coming off the walls and a green stain on the carpet.
Food service wasn’t much better with 2 of the drinks I ordered off the app the branch didn’t even stock and being sent the wrong meal. When bringing it up I was told it wasn’t in stock. We were then brought the original meals again but this time microwaved (great if you love a hot lettuce)
Waiter was absolutely lovely and apologetic. However, the manager kept blaming the issues on the app and how it’s not their fault it’s a chain but they get these complaints all the time.
Overall, I’d save your time and effort and choose somewhere else.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, Marketing at Cross Hands Hotel
Responded 22 Apr 2022
Thank you for taking your time to leave us a review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here two nights while walking the Cotswold Way.
Overall this was an excellent stay. We had decided to skip a day's walking and visit Bath instead and this accommodation was ideally suited for that plan as we could get a bus just outside the door to and from Bath.
All the staff in this hotel were excellent from start to finish and really went out of their way to make out stay enjoyable. The beer garden was great, a real gem.
The rooms were fine, albeit maybe a little tired, but perfectly fine for our stay.
We ate in the restaurant both nights. The serving staff were absolutely superb both nights and went out of their way to provide exemplary service and the food, though pub style, was hearty and as good as you could wish for at that price point.
Breakfasts were well done too and speedily served, always a plus when you are walking.
Overall, we really enjoyed our stay at the Cross Hands and would recommend.
Overall this was an excellent stay. We had decided to skip a day's walking and visit Bath instead and this accommodation was ideally suited for that plan as we could get a bus just outside the door to and from Bath.
All the staff in this hotel were excellent from start to finish and really went out of their way to make out stay enjoyable. The beer garden was great, a real gem.
The rooms were fine, albeit maybe a little tired, but perfectly fine for our stay.
We ate in the restaurant both nights. The serving staff were absolutely superb both nights and went out of their way to provide exemplary service and the food, though pub style, was hearty and as good as you could wish for at that price point.
Breakfasts were well done too and speedily served, always a plus when you are walking.
Overall, we really enjoyed our stay at the Cross Hands and would recommend.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greene King, General Manager at Cross Hands Hotel
Responded 9 Oct 2023
Thankyou for a great 5star review we are glad you enjoyed your stay with us and hope to see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food is served from 11am until 10pm
The last time I had a Sunday lunch there it was the last time and then after the Christmas meal I won't be using the Cross Hands again.
No, I am not the owner, I reviewed as a visitor
I can't remember exactly, and think £9 but they have a website so check that maybe?
"Can get quite busy in pub area, if that bothers you. However, area is quite large, so you won't have to worry about seating."Read full review
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PRICE RANGE
$135 - $165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cross hands hotel, cross hands old sodbury
LOCATION
United KingdomEnglandGloucestershireOld Sodbury
NUMBER OF ROOMS
21
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCROSS HANDS HOTEL | UPDATED 2024 Reviews & Price Comparison (Old Sodbury, England) - Tripadvisor
Frequently Asked Questions about Cross Hands Hotel
Which popular attractions are close to Cross Hands Hotel?
Nearby attractions include Cotswold Way (3.5 km), Dyrham Park (5.8 km), and Castle Combe Circuit (6.7 km).
What are some of the property amenities at Cross Hands Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Cross Hands Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Cross Hands Hotel?
Conveniently located restaurants include Fox, The Coffee Bean, and The Vintage Birdcage Cakery.
Are there any historical sites close to Cross Hands Hotel?
Many travellers enjoy visiting Little Sodbury Manor (1.9 km).
Is Cross Hands Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.