We had a wonderful stay at the resort. We spent 4 nights in one of the sea facing bungalows and it was well worth the upgrade from the other room types. The resort is peaceful and it is nice to explore the beachfront and surrounding areas. The only things that keep this from scoring a 5 star review is the pool and villa balcony furniture, which is a little hard and uncomfortable and also the prices of the food at the resort. It is simply over priced for the quality, sadly.
We had a brief visit to the Beachfront Resort for lunch. It was very very good. Our friends raved about the fish and chips, the beer batter must have been made on “Tusker”. The grilled dog tooth tuna was top class and the fish curry was very tender and flavorsome. If you are on Santo you must eat here.
Rooms are spacious and clean. Breakfasts are included and are quite average. These could be improved. Dinners are available in the restaurant but are not included. Food is good but nothing special. Dining staff are friendly and lovely. There are some water equipment available but these, too, need some upgrades. Santa is lovely, though, and quite unspoiled.
The resort is quite nice and, providing you book online and have a confirmed deal, this is a good place to stay, BUT.... 1. Book online as you cannot trust management to honour any commitment unless it's in writing, and even then .... 2. If management promises a refund, don’t believe them. It won’t happen. Now I’ll explain the buts: We stayed for one night as the other accommodation we had previously booked was unavailable for the first night in Luganville. After flying into Luganville I made a quick check online with Booking.com and found there were two "Starfish" rooms available at the Beachfront Resort. Rather than book through the online provider we presented ourselves 10 minutes later at the hotel and requested the "Starfish" room which I had seen online just minutes earlier for AUD 88.84. I was assured that the rate charged would be the same. In the morning I was presented with a room charge of 8,000 vatu (about $104) by the desk clerk. When I queried this charge I was told by a person, who I now know was the manager, that the charge matched the Booking.com rate. I then opened the app on my phone and handed it to the desk clerk who took it and showed it to the manager. He just snorted that the rate was $104 when the rate on my phone clearly showed the lower rate. Following some email exchanges, which were initiated by the manager, I was promised a refund of the difference. He wrote in an email “Please don’t bother coming to the office – it’ll be at the bar – longer opening hours.” A few days later I went to the bar at Beachfront Resort to collect my refund. The bar staff knew nothing about the refund and, after they checked at the office, asked if I could come back some other time. The resort was out of my way so I sent an email (25 September) providing bank account details for the refund. I sent a follow up email on 1 November reiterating the refund request. These emails have been met with a stony silence even though previous emails were answered. There has been ample opportunity for a refund to be made and it is quite clear to me that a refund will never be made. Conclusion: Good place to stay, but don’t trust the manager.…
I was in Santo for a work trip and based myself at Beachfront Resort. It was excellent. Staff could not have been more professional, welcoming and accommodating. Wifi was reliable, which I needed to work in the evening. Reasonably quick walk into town, or affordable taxi rides if needed. Food was good and the resort hosted had two dinners for high level government official while I was there - which they handled in such a way that us 'ordinary' guests were still made to feel welcome and looked after.