Hotel Green Plaza Hakuba
12860-1 Chikuni Otsu, Otari-mura, Kitaazumi-gun 399-9422 Nagano Prefecture
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US$154
Fully refundable before Wed, 13 Dec
Breakfast included
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About
#3 of 103 hotels in Otari-mura
Location
Cleanliness
Service
Value
See why so many travellers make Hotel Green Plaza Hakuba their hotel of choice when visiting Otari-mura. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is easy, with free internet access available.
Guests have access to 24 hour front desk, newspaper, and shops while staying at Hotel Green Plaza Hakuba. In addition, Hotel Green Plaza Hakuba offers a hot tub and an on-site restaurant, which will help make your Otari-mura trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
Close to some of Otari-mura's most popular landmarks, such as Ushikata Inn (1.4 mi) and Maki Village (2.3 mi), Hotel Green Plaza Hakuba is a great destination for tourists.
If you like Asian restaurants, Hotel Green Plaza Hakuba is conveniently located near Soba-dokoro Furusato, Tsuganoyu, and Restaurant Jeunesse.
Plus, during your trip, don't forget to check out a , such as Maeyama Hyakutai Kannon.
We’re sure you’ll enjoy your stay at Hotel Green Plaza Hakuba as you experience all of the things Otari-mura has to offer.
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Property amenities
Free parking
Free internet
Hot bath
Sauna
Restaurant
Ski rentals
Ski school
Children Activities (Kid / Family Friendly)
Parking
Public wifi
Breakfast buffet
Vending machine
Skiing
Karaoke
Table tennis
Shuttle bus service
Banquet room
Spa
Hot spring bath
Massage
Ski In / Ski Out
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Laundry service
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Room features
Air conditioning
Safe
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Japanese
Location
49Car recommended
Grade: 49 out of 100
220Restaurantswithin 10 km
46Attractionswithin 10 km
12860-1 Chikuni Otsu, Otari-mura, Kitaazumi-gun 399-9422 Nagano Prefecture
Name/address in local language
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313Reviews7Q+A5Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
I stayed with my family in January of 2020. We stayed for only a night, and the Tudor style of the building blew me away! An absolutely gorgeous and clean hotel, with the most friendly staff who were always keen for a chat. Superb snow fields that you could basically sink into like a cloud, fluffiest snow. I’m not super into snowboarding, but this resort was a lot of fun! Very convenient locker set up for all our snow gear.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place might have been great 10-15 years ago, but the crowds who flock here from thousands of miles away wanting the Japanese powder experience will most likely be disappointed. The powder we got was tracked out in a fast 15-20 minutes, and it had snowed a lot (plus 20 inches) the night prior. It gets tracked out fast because it's a very small resort and for some reason they let busses from other resorts drive there before the resort actually opens in the morning, so you have to compete with a lot of people coming in from Happo for fresh turns. The resort is way too small for this. If I could do it all over again I'd hire a backcountry guide, or hike the backcountry exclusively. The resorts in the area are basically tourist traps that get tracked out fast. Even the off piste stuff.…
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Cortina is fine if you want to stay at Hotel Green Plaza and be part of the factory that it is. Visiting for a day ski is very disappointing. Restaurants aren’t open if you just want a drinks and snack; only if your are paying for a full lunch. Internet and information is poor, most staff don’t speak any English. We have done a month in Japan over 2 seasons and this is the worst place we have stopped at for a day. If you do choose to queue for half an hour to Order lunch be prepared to be disappointed with all food being served buffet style
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a perfect Christmas dinner in our holiday stay in Japan here. We could never finish at he buffet, that was full of excellent food. alas the stomach said enough before the eyes. Also nice and friendly personnell at this restaurant. The toilets were also nice and clean.
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Date of stay: December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Firstly the things that could be improved- This hotel has a website which says that the hotel provides a free shuttle to and from Nagano station, and that the shuttle must be booked in advance, however there is no indication as how to book it. When we checked out of the hotel, it was raining and very windy. We took the free hotel shuttle to the local station at Minami-Otari. The bus did not pull into the large covered area at the front door of the hotel, and we had to walk with our luggage in the rain a distance of 50 metres to board the bus. On two of the five days of our stay, the room cleaning was undertaken by a team who were focussed on getting the job done, no matter whether it was convenient for the paying guest, or not. We asked them to come back in 10 minutes, but they would be deterred. On the other three days, two women did the cleaning in a more relaxed friendly manner. We used the luggage forwarding service (takkyubin). It opens at 7am. I went there with our luggage at 7.15am and the counter was unattended. The employee also has the job of cleaning out all the ski lockers and he was occupied doing this. I caught his attention and asked for assistance, but I was ignored. Later, an employee in a suit came past and I asked him for assistance- He then spoke to the man cleaning out the lockers and he than came over to help. This is not good customer service. We caught a cab to Happo One one night, to have dinner- The taxi fare was about 5700 yen each way, which added considerably to the cost of the meal. The hotel looks glamorous from the outside, but the accommodation rooms are very dated. The beds are much firmer than in western hotels. Even though it was a bed, it was the same firmness as sleeping on a futon, on the floor. There is free wifi, but it keeps dropping out and its very slow. We found that it worked well at 5am. GOOD points- Ski-in, ski out. Convenient ski lockers, but the locker room was quite cold and draughty. Convenient in-house ski rental shop with good quality gear. Great coffee in the coffee/ pizza/ pasta/ cake cafe on the ground floor. With amazing latte art! The food, and the cakes were also very good. Dinner buffet was 4300 yen for an adult. There is a very large range of things to try and a few dishes change each night, meaning that you can eat there every night and still find it interesting. Japanese and western dishes. Dessert and fruit were good. Water and green tea incuded, but not coffee. There is a good guest laundry. 300 yen per load of washing. Driers are also available but we hung the washed clothes in our room overnight and they dried well. The hot spring was great, and also very popular at times. At 6.45 am the onsen was crowded, At 7 am everyone has gone to breakfast, and I had the place to myself. Similarly at 6pm, its empty, but later in the evening its crowded again. Very nice outdoor pool with a view of the slopes. There is an Information Desk which is staffed with an English speaking employee, who varied from day to day. Although this person ccould speak English, he didnt know much, usually couldnt help much. I think his main purpose was to book tours etc. I would stay again, because of the ski-in ski-out convenience, and the great onsen.…
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Date of stay: March 2018Trip type: Travelled with family
Location
Cleanliness
Service
Room Tip: Ask for a view of the slopes. That's more interesting.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
First of all I will say I LOVE Japan and have visited serveral times for extended stays. In a country renowned for customer service, Hotel Green Plaza is hopelessly out stripped by third world countries. In it's restaurants, staff stand and talk amongst themselves requiring patrons to actually walk up to them to order or request a menu. Dirty plates from patrons past go unattended until the table is needed, and Staff have no understanding of the food or drinks menu being served. When a straight spirit was ordered I received 1 shot mixed with about 3-4 shots of water in a tall glass. The general staff are no better, with both parties failing to have a single employee with even an elementary level of English. Whilst in Echoland all staff including cleaners spoke sufficient English, Japanese and a few others to comfortably converse without misinterpretation. Moving on, you've arrived early. Sorry you cannot hold your bags in the lobby, you must have them held by staff and you may not open your bags or take them into the change rooms so as to go on the mountain. But that's not all. You must pay 500Y per hour your bags are held. Having spent a week already in the Nagano Prefecture ski fields on this trip alone. The food here at this hotel is also much to be desired. Not only on occasion 100% mark up from neighboring resorts (which includes both drinks and food) but is smaller portions and made with far less care. I found onion, eggshell and a few other scraps in my scrambled eggs alone. Apart from the mountain itself; this resort is ATROCIOUS! I would recommend only ever coming here on a day trip. For all that's it's worth, a Hotel in Echoland has the same size room for less than one third the price. …
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Date of stay: January 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Architecture of the hotel is lovely. Friendly service. Room is spacious but there were yellow droplets is stains on the toilet seat. It was easily wiped. This goes to show that they’ve done a bad job with cleanliness. Bed was not comfortable at all. Sheets was as rough as paper. The room is a twin bed. If you need a third bed (triple), you’ll have to spread the futon (Japanese style bed mattress) out yourself!!! Bathroom amenities were minimal. Overall: looks 4 stars, is 3 stars, feels 2 stars.
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Date of stay: December 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It might seem like a great idea to overnight in cortina but really it is just as easy to catch the bus for the day Don't worry if powder is on there will be plenty for everyone And you will spare yourself a trip back to the 70s with an overcrowded Japanese dimension in what must be the closest thing to Dracula's castle outside Transylvania The onsen is nice but crowded The buffet is an experience in overpriced trough feeding notable only for the crazy range of dishes Perhaps if you took your dog to the paw paw park you might enjoy it more?? Anyways catch the bus instead
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Date of stay: February 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ホテルグリーンプラザ, フロント オフィス マネージャー at Hotel Green Plaza Hakuba
Responded 28 Feb 2017
Thank you so much for your visit to Hotel Green Plaza Hakuba. we really appreciate your opinion as it is so preciuos to us. Regarding the Access to the Hotel. we have diffirent access like Bus and Trains . so please kindly contact us before to give you all the information to arrive to our Hotel in an easily way. we have also diffirent facilities in the Hotel like dog house (so you can bring your dog if you have), big variety of Buffet (so you can enjoy your dinner) and Onsen Bath ( so you can enjoy the veiw). All the staff of Hotell Green Plaza Hakuba is waiting for your next visit. Thank you very much
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Once you get here, you don't have to go anywhere else. Super convenient with a ski locker allocated per room, walk outside and there are the lifts. And for the middle of January, no waiting at the lifts. A few restaurants in the hotel and the big one does such a big buffet you don't need to go anywhere else as you can have something different every night. Good for breakfast too. Huge games room down stairs keeps kids happy for ages. The room we had was split level with sleeping upstairs - a bit awkward with luggage but bearable, the beds were very comfortable and the room looked out at the slopes. The onsen is very good too, open until 2AM.
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Date of stay: January 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ホテルグリーンプラザ, フロント オフィス マネージャー at Hotel Green Plaza Hakuba
Responded 28 Feb 2017
Thank you so much for your visit to Hotel Green Plaza Hakuba. we really appreciate your opinion as it is so preciuos to us. Me and all the staff here in the Hotel is really happy that you being satisfied by your visit. We are going to do our best to improve our way here to make you much more satifisfied. All the staff of Hotel Green Plaza Hakuba is waiting for your next visit. Thank you very much
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Big hotel with lots of tourists coming for the ski resort in Winter. The check-in is a 3PM and check-out at 10AM, no exception. There is only one Express train to this village per day which arrives at noon, so that most of the guests arrive at 12:30 at the hotel and have to wait until 3PM for their room (even if it's ready...) No storage room for the luggage, you have to let it in lockers which cost 600 to 800 Yens per suitcase unless you keep it with you until 3PM. Perfect location for skiing (just down the slopes). Except the hotel activities and the ski, there is nothing else to do around it, no restaurant close. We ate breakfast and dinner at the hotel restaurant. The buffets were very complete, but the quality of the food was average. The room was big with a nice traditional part with tatamis. The wifi connection was very poor in the room, we had to go to the lobby to use it. We enjoyed the hot baths (onsen) in the hotel a lot.…
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ホテルグリーンプラザ, フロント オフィス マネージャー at Hotel Green Plaza Hakuba
Responded 28 Feb 2017
Thank you so much for your visit to Hotel Green Plaza Hakuba. we really appreciate your opinion as it is so preciuos to us. Thank you very much by telling us your opinion frankly such as the slowness of the WIFI,storing fee of the luggage as well as the early checking out and the late checking in time. We are really sorry about all of that. we promise that we will check and do our best to improve our way and system here to make you more much satisfied to repeat your visit again. All the staff of Hotel Green Plaza Hakuba is waiting for your next visit. Thank you very much
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$160 - US$293 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunOtari-muraHakuba happou Onsen
NUMBER OF ROOMS
257
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Claim Your ListingHOTEL GREEN PLAZA HAKUBA - Reviews & Price Comparison (Otari-mura, Japan) - Tripadvisor
Frequently Asked Questions about Hotel Green Plaza Hakuba
Which popular attractions are close to Hotel Green Plaza Hakuba?
Nearby attractions include Hakuba Iwatake Mountain Resort (6.7 km), Tsugaike Natural Park (6.5 km), and Tsugaike Kogen Ski Resort (3.5 km).
What are some of the property amenities at Hotel Green Plaza Hakuba?
Some of the more popular amenities offered include an on-site restaurant, a spa, and free parking.
Which room amenities are available at Hotel Green Plaza Hakuba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Green Plaza Hakuba?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Green Plaza Hakuba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Green Plaza Hakuba?
Conveniently located restaurants include Hakuba Brew Pub, Sobadokoro Furusato, and Shoya Maruhachi.
Are there opportunities to exercise at Hotel Green Plaza Hakuba?
Yes, guests have access to a sauna during their stay.
Does Hotel Green Plaza Hakuba have an airport shuttle?
Yes, Hotel Green Plaza Hakuba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Green Plaza Hakuba?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Green Plaza Hakuba?
Many travellers enjoy visiting Ushikata Inn (2.3 km) and Aoni Shuraku (6.1 km).
Does Hotel Green Plaza Hakuba have any great views?
Yes, guests often enjoy the mountain view available here.