Well run Premier Inn. As Premier Inns go this is run better than most. Check in was slick and quick, the bar was well manned and staff were friendly, breakfast was again very welcoming and efficient. Room was standard Premier Inn. Service was above average.
This particular Premier inn is looking a little tired compared to more modern ones we've stayed in and perhaps is overdue some investment in the rooms and general furnishing, but oh my the staff here make up for any disappointment in decor! The location of the hotel is excellent, but the only reason I'm taking the time to review is because of the staff. Each staff member we encountered was fantastic, so helpful and friendly, you could tell they genuinley cared about you enjoying your stay and food etc. They each deserve a big pat on the back for their approach to their job and how they make customers feel. Thanks again and well done:)
I generally always stay at Premier Inn hotels as they are normally excellent & very good value for money. But this stay was rather well NOT GOOD at all stay would not recommend!!. First night a of a two night stay after a 4hrs drive. Evening meal was almost to skeleton menu available what you could order (MacDonald's had more and that's not for us) drink availability was also very very poor!!. The Pizza was burnt to a crisp which the staff also agreed it was & kindly deducted off the bill. Nights sleep was a knight mare a car alarm was constant almost most night tried to fine any staff none available to complain. All the family had a very poor night sleep. Second night we came back after along day from Ipswich race coarse soaked and very wet & dirty to discover we had NO hot water at all just a tap gurgling so we didn’t even bother going for a meal as feeling exhausted and tired. Next morning Breakfast we ordered and only we ordered was on the plate which we complained. Good staff but got the remains of the breakfast 10 mins after actually finishing!! So obvious no good at all. To be honest this is polite comments as to be honest it was a disaster weekend stay.…
Really happy with this Premier Inn, near the main trunk road but in a really quiet location. As with all premier inn all facilities were available within the room. Staff friendly and helpful. I was in a back room near the road but was able to keep my window open through the night with a minimum of noise. Plenty of parking available. The only downside on this visit was that the in house restaurant had a limited menu and when on a meal deal you have no option to eat out. Although there was a choice of three starters only one was a meal deal option. Hopefully the menu choice will be better next time I stay.
Right balance between attention/service and freedom to come and go (attending a wedding). Took up the meal and breakfast offer and this was good value and sufficient choice. Very pleased that room had a bath. Was surprised that it didn't have a single/sofa too but didn't matter. Especially impressed by front desk staff, especially Adam who was professional and helpful.