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4.5
#5 of 96 hotels in Shinjuku
Location
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Value
Synonymous with Tokyo’s unapologetically rambunctious nightlife and entertainment scene, Shinjuku is a city in its own right. With a slew of pubs, bars, clubs and restaurants from Irish pubs serving draught beer to a block of bars east of Kabukicho that preserves the Tokyo of the 1960s, there is never a dull moment in Shinjuku. The central ward is divided into Higashi (east) and Nishi (west) Shinjuku by the train lines that run through Shinjuku Station, which is merely approximately 20 minutes away from Citadines Shinjuku Tokyo on foot. The Citadines apart’hotel sits in the midst of the action, making it an ideal location for first-time visitors to get their bearings. East of Shinjuku station lies some of the city’s most iconic department stores. Each store was built and designed to cater to a specific customer, from the popular Marui or upscale Takashimaya to the always-entertaining Isetan, which is a mere 15-minute walk from the Citadines residence. Never miss a chance at exploring the basements of these shopping malls, which are often a paradise filled with Japanese snack sellers, fragrant bakeries and delicate sweet shops. To catch a breather, step into Shinjuku Gyoen National Garden, possibly Tokyo’s most beautiful green space. The park is split into French, English and Japanese gardens, complete with an idyllic teahouse. During the second quarter of the year, the garden turns into a beautiful delicate pink sea of blooming Japanese cherry blossoms. Other nearby sites worth a visit include the Hanazono Shrine close to the intersection of Meiji-dori and Yasukuni-dori, Tokyo Metropolitan Government Center – an architectural masterpiece designed by noted architect Kenzo Tange, and a site for one of the best views of Tokyo. Visits to its observatory deck on the 45th floor are free. At the end of an adventurous day, return to Citadines Shinjuku Tokyo to rejuvenate. The apart’hotel offers a variety of services to suit globe-trotting lifestyles. Apartments come with a range of cleverly designed studios fitted with a modern kitchenette, separate living and dining areas, quality bed "simmons" and en-suite bathroom. To help guests feel right in home, they can enjoy full access to a comprehensive list of amenities available in-house such as a launderette, gymnasium, private carpark and breakfast lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, Japanese
Location
1-28-13 Shinjuku, Shinjuku 160-0022 Tokyo Prefecture
Name/address in local language
Citadines Shinjuku Tokyo
2,653 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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There are 3 ways to get to this hotel: 1) Walk from Shinjuku Station with luggage and this takes around 15 minutes. 2) Get taxi from Shinjuku Station and be dropped off across the road from hotel, some luggage will be in boot and from seat, cost 1100 yen. 3) At Shinjuku Station get a local train to Shinjuku-Gyommae station and it is a short 7 minute walk to hotel. The check in process was quick and easy and given keys to our room . When we entered the room it was not quite what we expected but better. It had a small kitchenette where you could prepare your own meals. The room was a nice size also so you could move around with ease even if there was luggage. There was a glass sliding door to separate the bedroom from the rest if the room . The bathroom was a good size also so you could move around easily with no problem. The wash basin was separate to the bathroom but next to it. At one stage we decided if could change our room from 2 single beds to a queen bed. We went down to reception to ask and were surprised when the staff member said it could be done as long as become an Ascott member and said why not and then were able to change our room. There are some nice cafes close by, when you come out turn right and you will see Gusto Tendo which is on Level 2 and if you turn left at the next street there is Cocochiyo and Dotour. Close to Gusto Tendo there is a 7 11 store where you can buy your snacks, drinks ,sandwiches. There is a breakfast buffet at this hotel and it costs 1320 yen and off is open from 7:00am-9:30am on weekdays and 7:30am - 10:00am on weekends. Only discovered this on our last day. The hotel reception will call a taxi for you if you ask them when leaving to make it easier for you to get back to Shinjuku station but they will take you to the bus terminal which has a lift so that you can get to the station. If you prefer can book a Limousine bus to the airport but have to do it at least 1 day beforehand and it costs 3200 yen per person.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Citadines Shinjuku hotel is in a quieter area of Shinjuku. We stayed for 5 nights and could not fault the hotel room which was very spacious for Tokyo standards. The apartment allow you to cook if you want and there is a fantastic supermarket about 5 minutes walk from the hotel called Ito Yokado (much much better than 7/11 and Family marts for precooked foods). Hotel is also very close to metro station and only 2 stops by metro to Shinjuku station. Would highly recommend this hotel. Also don't miss a visit to the Shinjuku Gyoen (national gardens) only a 10 minute walk from hotel.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is an excellent choice for staying in Tokyo, as it has an unbeatable location in one of the best spots in Shinjuku, close to the main attractions (such as Kabuchiko, Golden Gai, Samurai Museum, the stores and Shunjuku station). Even if the area is kind of chaotic, the hotel was very well preserved and clean, room is spacious (for Japanese standards). As it's a walking distance away from so many restaurants, bars and places of interest, it's a no-brainer for any tourist or traveler who wants to experience Tokyo.
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Date of stay: November 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 10 nights from September 2nd and loved every minute of our visit which was enhanced by staying at this hotel. We found the reception staff to always be very friendly and efficient. The breakfast was perfectly acceptable with a decent choice of pastries, cereal, yoghurt and tinned fruit etc. ( although don't expect a full UK type cooked breakfast ) The location is also very good, with a number of small restaurants in close proximity and a wider choice of bars and other restaurants approximately a 10-15 minute walk away. The hotel is also well located for access to the Tokyo Metro system, with the nearest station ( Shinjuku Gyoemmae) about a 7 minute walk from the hotel. From there you are able to travel to any part of Tokyo ( or further ) you may wish to visit. The room itself was to a good standard with fresh towels provided every day and a really comfortable bed ensuring a good nights sleep every night. The room was also very quiet, so no noise that might keep you awake. All in all, an excellent choice of hotel in a good location with very friendly staff. Highly recommended.
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo
Responded 16 Sept 2023
Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I were expecting the rooms to be tiny but in actual fact they were pretty good by Tokyo standards! The rooms were clean and tidy and the bed comfortable. We had breakfast at the hotel included. This was nothing special by normal hotel standards as far as range goes but we were happy with what was provided and it did the job. There is a 7-Eleven store right next to the hotel and only a relatively short walk to the main part of Shinjuku and train stations. Overall I would recommend this hotel and would stay again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Second stay to this hotel. First was in 2016. Still a great option for those who want to stay close to Shinjuku. Large rooms by Japan standards. Firm but comfortable beds with two pillow options. Staff on hand were very helpful with local restaurant tips and assistance with transport.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
With hundreds of hotels to choose from in Tokyo, we were glad to have chosen this one. The rooms were large and well furnished, with comfortable beds and loads of storage space. Our room was cleaned and beds made every day. The location was wonderfully convenient as Shinjuku-gyoemmae metro station was just a few hundred metres away, as was the magnificent Shinjuku Gyoen National Garden. We could also walk to Shinjuku Station in about twenty minutes, or take the bus from just outside the hotel. We were far enough from Shinjuku Station to not be bothered by noise or crowds. What stood out for us was the helpful and professional service from reception staff, including storing our luggage for a few hours and calling a taxi for us on the day we checked out. Would highly recommend!
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Date of stay: June 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shinjuku Tokyo Citadines, お客様サービス / フロント オフィス at Citadines Shinjuku Tokyo
Responded 2 weeks ago
Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. We are glad to hear that you were having a great time. We truly appreciate your positive feedback. Have a lovely summer season. Sincerely yours, Guest Service Team
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We stayed here for 6 nights and honestly could not fault it. The hotel is located about a 15 minute walk from Shinjuku Station, but there are two smaller stations located closer. The reception staff were extremely friendly and polite, and spoke impeccable English. We were too early to check in but were offered coffee and to sit in the lounge. This is an aparthotel, and the room was very spacious. The bed was king size and very comfortable. The kitchenette had a hob, microwave and fridge, and was well equipped. The shower was very powerful. We were really impressed by how much storage there was in the room - we were able to unpack fully and still had one fully unused cupboard. The hotel itself was very quiet - we did not hear anything while in the room. There is an option to add breakfast but we did not book this. Overall, an excellent stay - would thoroughly recommend!
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Date of stay: July 2023
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo
Responded 27 Aug 2023
Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku . We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great studio with all you need for a pleasant stay, quiet sleep even if walking distance to sleepless Shinjuku. More space than expected for Tokyo. Practical but simple decoration.fantastic location close to a beautiful park.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are two Citadines in Shinjuku so make sure you go to the correct one. Easy to access the very efficient train system. Lots of great and cheap food shops and restaurants. Surprised that the pizza was so so good. Ignore the C virus and just go there.
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Review collected in partnership with Cancelon.com
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
London, United Kingdom147 contributions82 helpful votes
Hi Rebekah,
I don’t think they do but I’m not sure especially if it’s for a longer period of time. I remember arriving early (4 hours before checkin time) and they kept my suitcase in the reception area for the few hours that’s why I don’t think there is a storage area.
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