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Shangri-La Hotel, Tokyo

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Traveller (1239)
Room & Suite (461)
Dining (126)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(73 reviews)
“escort service”(11 reviews)
“train station”(73 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel, Tokyo
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Contact Info
Hotel website
Name/address in local language
Offers from Shangri-La Hotel, Tokyo
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Reviews (1,625)
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929 results
Traveller rating
814
93
16
5
1
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LanguageEnglish
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814
93
16
5
1
Show reviews that mention
All reviewshorizon clubescort servicetrain stationlobby loungemeet and greetnarita expresscorner roomdaimaru department storejapanese restaurantnespresso machineoffice buildinglittle thingsbeautiful roomwet roomrain showercity viewsuperb hotel
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1 - 5 of 929 reviews
Reviewed 3 days ago

We got a Horizon Club room facing the Royal Palace for 5 nights. From the moment we arrived the hotel till the time we left, everything (did I say, "Everything"?) went perfectly. Room, Services, and Staff. The staff at the Horizon Club couldn't be better....More

Thank Mune T
Reviewed 4 days ago via mobile

Everyone knows that Tokyo is one of the most expensive cities in the world. But an experience that will truly demonstrate how much the Japanese regard their customers as “Kings/ Queens” it has to go to the newly established Shangri-la hotel . Perfectly located adjacent...More

Thank Steven L
Reviewed 4 days ago via mobile

We stayed there for the end of our Tokyo trip and we were extremely satisfied by the hotel. Off course, the premises are amazing but the staff makes a great difference... they can manage bookings even when a restaurant is fully booked. Really nice breakfast...More

Thank richard_D07
Reviewed 5 days ago via mobile

My wife and I stayed here on our honeymoon for 5 days during a trip around East Asia. Knowing that the Shangri-La is a premium 5 star hotel, we had high hopes and it completely exceeded all of our expectations. As most people have already...More

Thank Daniel J
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 2 days ago

Dear Daniel J Thanks a lot for your great review. We are very glad that the team managed to impress and that we could make your special occasion truly memorable. It was a real pleasure for everyone to look after you and we all hope...More

Reviewed 2 weeks ago

Beautiful property in a good location near Ginza and right outside Tokyo station. If into nightlife, might want to stay closer to Shibuya, but subway was right there. The lobby is on the 28th floor and there is a beautiful lobby bar with panoramic city...More

2  Thank Alexandra W
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 2 days ago

Dear Alexandra W Thank you very much for your review and we are delighted to learn that you enjoyed your honeymoon stay with us and that we could make it special for you. Miki and her team are also very pleased to receive such wonderful...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$518 - US$980 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$518 - US$980 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1239)
Room & Suite (461)
Dining (126)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
roadster76
2 June 2018|
Answer
Response from sulunz | Reviewed this property |
Tattoos while still rare in Japan are becoming more acceptable. Anyway the pool is very private and the Japanese are so polite I’m sure no one will say anything. Having said that I did not see any Japanese with tattoos.
0
Votes
ongo51720
17 April 2018|
AnswerShow all 9 answers
Response from Mint-onmy-Pillow | Reviewed this property |
I thought the breakfast was outstanding. Plentiful with quite a few dishes to choose from. Amazing pastries too
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
Room Tips
"Go around the 28th floor and face north if possible, not noisy at all."
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"Go for the Horizon Club option to guarantee a room with a great view"
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"Horizon club rooms"
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"Horizon Room"
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