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4.5
#4 of 5 hotels in Cherasco
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Hotel 4 stelle immerso nella campagna di Cherasco, dotato di ristorante interno del giovane chef Matteo Morra e ampio giardino fiorito con piscina esterna ed area solarium, è il luogo ideale per vacanze di assoluto relax, gusto ed esperienze. Grazie alla conoscenza e alla passione dello chef Matteo Morra, è possibile organizzare degustazioni di vino, formaggi, cooking class e show cooking. Non mancano inoltre le attività per vivere a pieno il territorio, in diretto contatto con la natura quali yoga, noleggio E-bike, well-being e molto altro. Ottimo punto di partenza per visitare i rinomati peasini delle Langhe come Barolo, La Morra, Monforte d'Alba a pochi chilometri dal resort.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Amazing hotel ... the team are very friendly and helpful ... clean and comfy rooms ... quiet and relaxing atmosphere ... I definitely recommended the hotel for all kinds of travels.
Thanks a lot, Ahmed
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luca Mascarello, Proprietario at Resort Limax Acis
Responded 11 May 2024
Dear Mr Ahmed, thank you for your positive review. It was a pleasure to meet you and we are really glad to read you have found your self well at the resort. We hope to see you soon. Resort Limax Acis Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Family run small Hotel. Centrally located for sites and landscape.
Excellent breakfast and wonderful restaurant. Good wine card.
Knowledgable staff on what to see and do. Good language skilled and friendly staff. Nothing too much to ask.
Each room is different in size and decor. We used 4 do can judge. Modern bathrooms. A/C and good size clean swimming pool available.
Good value for money
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Date of stay: June 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrancescaT2261, Responsabile reception at Resort Limax Acis
Responded 15 Jun 2019
Dear Loraine, thank you so much for your wonderful review. We've been so glad for your enjoying the stay and appreciating the helpful service you received from our team, it was a pleasure for us having you and your friends among our guests: you are such friendly and nice people, we really hope to welcome you again in future.
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What can I say except that there are no defects! Everything perfect, welcome, cleanliness, rooms, common areas, food A unique experience immersed in peace RATING 10 Immersed in the greenery of the Langhe a few steps from villages and cellars Excellent position We will definitely be back
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't usually review a structure so negatively, the previous 316 reviews prove it, but unfortunately what happened disappointed us a lot and inevitably influenced our opinion. Introduction, we booked 4 rooms (1 Deluxe, 1 Superior, 2 standard) about 2 months in advance with a "non-refundable" rate for 2 nights (7 adults + 1 child). Again through the hotel we booked in advance 2 dinners for 7 people plus 1 child at the hotel restaurant (which is a separate management and it shows) and the electric bicycles. All in a quick and professional manner as expected from a structure that claims to be four-star. The context is that of a family trip to celebrate a birthday, therefore an organized and anticipated trip. Unfortunately, bad luck sometimes manifests itself. In our case, our 8-month-old daughter falls ill and due to a binding medical treatment we are forced to skip the first of the two nights and postpone the departure to the next day, while the rest of the group arrives at the hotel as scheduled. Out of good manners and courtesy, the day we discover that we cannot leave (two days before our scheduled arrival), we decide to inform the hotel of this situation, without expecting anything especially in light of the fact that we knew that the rate we had choice was non-refundable. We simply warned that we would arrive the next day. The person on the phone was kind, said he was sorry and reiterated that the fee was indeed non-refundable. No problem, we simply arrive the next day (this is our thought). Frustrated by not being able to leave for a much wanted trip and celebrate from the first evening, we still prepared to pack our bags ready to leave the next day (we live a 2 hour drive from the hotel). The disappointment manifested itself the day before our departure, when the rest of the group reached the hotel. One of our group jokingly asks the person at the reception to "steal" the Superior room booked and paid for for me, my partner and my daughter at the expense of his Standard room. The response that arrives also disappoints and shocks the people in front of the reception: the room was immediately put back on sale when I called. We were warned of this situation and I immediately called the property to get clarification and explaining that I booked and paid for the room in advance for two nights (naively thinking that the reservation went from the check-in time on the day of the first night to check-out of the day following the second night, but no) The person on the phone explains to me that the policy of the structure is this, although I have already paid for the room for 2 nights, failure to show up implies the cancellation of the room.
Therefore I would have had the room available only from the check-in time (therefore in the afternoon) of the following day, as if I had only booked and paid for the second night. And not only that, he insists on telling me that I'm the one who canceled the reservation. Furthermore, obviously we would never have known that the room had already been resold, if there had not been an attempt to occupy our room by another member of the party, because no one warned us of this. The room was simply put back on sale, deliberately ignoring the fact that we could have simply turned up the following day at 09:30 in the morning, confident in the fact that we had already booked and paid for the room. It was made clear to me that if I showed up in the morning I obviously wouldn't have my room available because it had already been resold. Unfortunately, I have never experienced this modus operandi in any other facility I have traveled to. The whole thing was handled in an absolutely unprofessional way. We were extremely disappointed and the holiday was ruined for the whole group, especially because when I asked to communicate my discomfort about the following situation to the management or the hotel managers, unfortunately I did not receive a response or two lines from them. No position taken (which I am sure I will receive after the following review), no contact made, no attempt at mediation. Only the same person at the reception who, embarrassed, could do nothing but repeat to me what had already been told to me on the phone. My advice is therefore to be very careful if you book multiple nights with a non-refundable rate in this structure, if you don't show up on the first night (even warning) it will cause unforeseen events, flight delays, etc. your room will be put back on sale and you will only be able to access it at check-in or when it is ready after the previous guest has vacated it. The bitter taste in the mouth was great, especially for the treatment received in a special situation. It has never been a question of money, it is and has been a question of knowing how to behave appropriately towards a customer. Unfortunately, in this specific case there were some gaps. I hope that the property's policy changes in the future so that no other guest has to face such an unpleasant situation again.
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Date of stay: October 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in this property with my husband and my Swiss shepherd, a very beautiful place surrounded by greenery, very nice and well-kept rooms, even the standard room was spacious. Great attention to our 4-legged friends, upon presentation, indicating the size of the animal, the resort will provide a kennel, bowls and welcome biscuits. Excellent buffet breakfast with egg menu.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Prenotato in occasione di Cheese a Bra, molto comodo a 5 minuti di strada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in the greenery of the Langhe, and the staff is truly hospitable and knows how to solve every problem. Thanks to the staff our holiday became an unforgettable time! Thank you all for welcoming us and assisting us in all our needs! Thank you with all my heart
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything from the moment you enter this Resort exceeds expectations for the clean rooms, the pool surrounded by greenery and pure relaxation, the comfortable spaces, the very kind and always helpful hotel staff. Thanks to Alessandra, Chiara and Fabio and goodbye.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful discovery!( and now they will have us as customers for future stays in the area!). We have been visiting the Langhe for a long time because we find it a magical place where we can really relax, savor the tranquility of the place, savor dishes as once again (not to mention the wine that is sublime) and.... recharge the batteries to then return to everyday stressful life. Not in the Langhe. We completely disconnect for a few days and this is good for us!
The Limax Acis Resort enters our book (book is bad we are in Italy) after a thorough search. We wanted something more than usual. And here I got it. The place is gorgeous, 4 stars all deserved. The rooms as I like (yes I know I was a bit heavy but the game was worth the result) elegant and with a special cleanliness. Breakfast in the morning good with excellent raw materials. The reception first of Fabio, and then of Alessandra and Chiara (the boss) was exquisite. Professional, competent, they immediately understood what we wanted giving us appropriate advice, with new directions, new places to see, new taverns, new restaurants. Always with grace but above all with passion! They were really good, putting us at ease always. It was a real pleasure talking to them. I will be back hopefully soon (but sure I will be back!) I really want to taste again the taste of the beautiful and the true. Well done!
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Date of stay: August 2024
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Trip type: Travelled as a couple
Room Tip: Assaporate la tranquillità e affidatevi a Fabio, Alessandra e Chiara per qualsiasi cosa! sarete...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fantastic to repeat nice welcome great massage the food and all the staff fantastic location cleanliness the silence and very good Elizabeth for massage and all the male and female staff brafissimo chef MATTEO MORRA thank you
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Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights at this property. We enjoyed the silence in which the Resort is immersed and the cleanliness of both the rooms and the common areas. The pool is very pleasant and relaxing. Breakfast offers both the buffet and the a la carte menu, what is proposed is very good but the service and 'a little messy. On the contrary, dining at the restaurant, we found excellent service but not all the dishes on offer were interesting and well cooked.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$235 - $396 (Based on Average Rates for a Standard Room)
LOCATION
ItalyPiedmontProvince of CuneoCherasco
NUMBER OF ROOMS
13
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