Hilton Wenchang
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Hilton Wenchang

No.28 Ziwei Road Longlou Town, Wenchang 571333 China
Traveller (179)
Room & Suite (64)
Dining (48)

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About

4.5
#3 of 28 hotels in Wenchang
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Offering a beautiful beach front location and wonderful views of Qishui Bay, the Hilton Wenchang hotel is well connected to downtown Wenchang, and is only 25 minutes from the city center. Haikou International Airport is only 80 minutes drive .Hotel offers 435 guest rooms including Deluxe rooms, Executive suites and villas. A variety of spaces for meetings and events, including a Ballroom, a dividable multifunction room and 6 meeting rooms can meet different requirements. 5 chic restaurants and bars ,2 outdoor swimming pools, 1 family entertainment room and 1 24-hour fitness centre makes your holiday a memorable moment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Tennis court
Babysitting
Wifi
Indoor pool
Restaurant
Breakfast available
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Boutique

Location

No.28 Ziwei Road Longlou Town, Wenchang 571333 China
Name/address in local language
Getting there
Haikou Airport
64.7 km
See all flights
Qionghai Bo'ao Airport
79.2 km
See all flights
89Reviews2Q+A3Room tips

Reviews
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Detailed Reviews
CongCongHuiHui wrote a review Jul 2021
Mannheim, Germany
5.0 of 5 bubbles
Usually we stay at Wanning and then move to Sanya. Was the first time staying at Wenchang Hilton. Frankly speaking I didn’t know what to expect. But…

First impression, staff is very friendly and helpful, we booked a villa (my wife, 2 kids and in-laws) and it was WOW…house and pool are spacious!!!

The hotel surroundings reminded me on a botanical garden, white sand beach is nearby (very clean), pool is ok and provides nice toys for kids, (only downside was that two additional pools had been under renovations but wasn’t mentioned anywhere). I particularly liked the jocking route around the beach through a little ‘jungle’ track, wonderful scenery.

Food- ok considering money value we had been ok with. There is a Chinese restaurant which provides local cuisine and a western one (was ok). If you like you can try restaurants nearby in Wenchang (had the feeling choices had been limited).

All in all - money value and what you get is fair. For a week break perfect.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Omantis wrote a review Sept 2018
Singapore, Singapore
4.0 of 5 bubbles
The Hilton Wenchang exuded the luxury of an international 5 star hotel: its heavy wood accented structure is reminiscent of a Indonesian/Thai resort.
Comfortable beds, clean sheets and well maintained bathrooms.
I could understand why I hadn't seen a single foreign guest in the place. It's located quite a distance from the any retail or eating establishments. So unless you have a set of wheels, your stay would well be very much confined to the sprawling estate.
Given that there is no access to internet platforms like Google, we felt totally isolated. There were no newspapers nor magazines in the room at all.
There were two outside pools and an indoor pool, the latter would only be open on rainy days.
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pathfinder807374, 经理 at Hilton Wenchang
Responded 6 Oct 2018
Dear Guest, First please allow me to extend my sincere thanks of choosing Hilton Wenchang as your stay in Wenchang and kindly share your experiences. Hilton Wenchang sits beside the beautiful Qishui Bay and offers you the heavenly fresh air away from the hustle and bustle, presents a pure natural relaxing destination. We thank you for your positive comments on our hotel‘s environment and hotel 's service, we will continue to focus on enhancing service standard for your better experience next time. Looking forward to your next stay with us. Hilton Wenchang
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelKeks wrote a review Dec 2016
5.0 of 5 bubbles
This place was rather modern/new, had good Gold status benefits such as afternoon tea, cocktails, dinner snacks served at the bar. View from room onto the Wenchang cosmodrome and a very very nice beach with coconut treet just outside (not property of hotel apparently but free clean and nice). The status guest service was good, decent english was spoken by the front desk manager. He told me that the hotel director is German, I would rate this fact as a plus for the hotel as it surely positively influences quality of services etc :-)

Downside was ... overcrowded breakfast and staff didn't get the cleaning of empty tables done but rather stayed around staring into the air. I had to actively ask staff to do their damn job and clean up tables so we can sit and eat. This is an unnecessary inconvenience and shall better be fixed. Other then that breakfast quality was good.

We will stay in this hotel again!
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Date of stay: December 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 文昌希尔顿, 经理 at Hilton Wenchang
Responded 28 Aug 2017
Dear TravelKeks, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We are sorry that you did not have a satisfactory experience during breakfast. We will give the staff more training.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael K wrote a review Apr 2022
Bangkok, Thailand
+1
1.0 of 5 bubbles
The place is falling apart and dilapidated with signs of no to poor investment.

Before I write about the property itself, if you are a Hilton member with diamond or gold status, do not expect your benefits to be honored here. Booking two rooms under a diamond and gold member accounts, breakfast was declined as free. The executive lounge is not open. They have an happy hour with 2 drinks on the menu and a beer, no real food offerings besides some left over pastries from breakfast, that is even though the property lists an executive lounge that is open on the Hilton website. The staff claimed the lounge is closed because of COVID, yet there are no COVID restrictions in place here and no cases at all. Furthermore, the lounge upon walking by looks like it hasn't been opened in many years.

All the outdoor pools are closed as has been reported by other guests. The sole onsite restaurant is disgustingly dirty, see photos. The only pro is the beach is somewhat nice but it doesn't belong to Hilton therefore there's quite a bit of trash lying around. You can just as easily book a nearby cheaper hotel or apartment.

The breakfast is worse than most Hamptons in China. Though the scale of the breakfast area makes it look like it serves a lot but the offering and food quality isn't much better if not entirely worse than a 2 or 3 star hotel.

I can't say this is the worst Hilton I've been at in terms of overall property quality, sadly there' a few below it, but it is definitely the worst I've ever been treated at by the staff. Generally Hilton's have been extremely kind and caring, but here you get treated like a pest.

There isn't much else around the property in walking distance, so if you are not driving, this is not the place to come to.

Wifi doesn't work, make sure you have a good data plan. Property is in range of 5g towers getting 50-100 mbps.
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Date of stay: April 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Y wrote a review Oct 2020
Singapore, Singapore
2.0 of 5 bubbles
Excellent hotel but needs some serious maintenance. Also, facilities were probably at best at 30% due to COVID... but at least the pool should be open... I mean common, it’s a beachfront hotel. Even so, the real problem and reason for poor rating is the smoke detector randomly going off at 3:00 am in the morning. We spoke with reception and they apparently remotely cut the line but never called us back... so we were just up, waiting in the room. Hotel needs to find proper management and training soon or maybe better off just staying closed for a little while longer.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lester553 wrote a review Jul 2016
Singapore, Singapore
1.0 of 5 bubbles
Front desk does not know how to operate the visa machine and checking out time in the morning took me 30mins and then the front desk ask me if he could do the transaction in the afternoon (which mean after i left) Ridiculous
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2016
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonWenchang, Marcom Coordinator at Hilton Wenchang
Responded 23 Aug 2016
Dear Trip Advisor Member, Thank you for staying with us and spending your precious time to leave us your feedback. We are sorry to read that you are not satisfied with your stay. Exceptional Guest service is the foundation of our brand promise, and your feedback will help us to improve. Thank you once again for your comments!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ken E wrote a review Dec 2016
Phoenix, Arizona
+1
4.0 of 5 bubbles
Here on business trip with our Asia team. The hotel is very nice. Rooms are great, with great views. Breakfast is pretty good, dinner not bad too. Not a lot of options outside the hotel as there is really nothing around. Still in development. As others have noted, the staff is a bit inexperienced. I heard the hotel has been open about one year. I knew this when I tried to order a martini at the bar. No one knew how to make one. But we had fun with it, and showed them. All and all, a good relaxing trip.
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Date of stay: December 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 文昌希尔顿, 经理 at Hilton Wenchang
Responded 28 Aug 2017
Dear guest, Thank you for taking the time to share your feedbackregarding your recent stay with us at Hilton Wenchang. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minhajur Rahman wrote a review Nov 2019
Haikou, China
5.0 of 5 bubbles
I travel with my some Chinese friends in may 2019, Before Visiting Hilton Wenchang i don’t think it will be my one of the most memorable journey. Everything was good food qualit, standard service & good behaviour.
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Date of stay: May 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bladdamasta wrote a review Jul 2019
Manly, Australia
+1
5.0 of 5 bubbles
There’s plenty to like about this hotel. The foyer is incredible, the staff are very helpful and friendly, I stayed in my largest ever hotel room, the views are great and the one pool that was open was huge. There’s access to a beach and there’s a boardwalk that makes for a good morning walk.

I’m a Westerner and I was the only Westerner there - so these comments aren’t relevant for 99% of visitors. Without a car, the hotel is isolated. Foreigners aren’t allowed to visit Tonggu Ridge which is nearby.

The Executive Lounge was closed. I sneaked a look and the view looked great over the beach. The temporary set up in the Tonggu Lounge was pleasant and well catered, but not the same. Also, the pool with a swim up bar (for adults and kids was closed (grrr).

The beach is easily accessible but not swimmable. You can dip your toes in, but it is too rocky.

Would only visit again if I could hire my own car.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taras Y wrote a review May 2019
Вэньчан
5.0 of 5 bubbles
It was our third time in this hotel. Last time the hotel left not very good empression (crowdy, bit dirty, lack of service). But this time they made our 1 night stay just perfect. Being a member of Hilton Honors gave us opportunity to receive room upgrade, late check-out and very nice staff attitude. We ordered free transfer, and they sent a private minivan for us. The sea view from the room was ideal. Buffet dinner was very dilicious with a lot of seafood.
But breakfast isn't verious, mostly suitable for chinese.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pathfinder807374, 经理 at Hilton Wenchang
Responded 28 May 2019
Dear Guest, First please allow me to extend my sincere thanks of choosing Hilton Wenchang as your stay in Wenchang and kindly share your experiences. Hilton Wenchang sits beside the beautiful Qishui Bay and offers you the heavenly fresh air away from the hustle and bustle, presents a pure natural relaxing destination. We thank you for your positive comments on our hotel‘s environment and hotel 's service, we will continue to focus on enhancing service standard for your better experience next time. Looking forward to your next stay with us. Hilton Wenchang
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from HiltonWenchang
China31 contributions
Dear Sir/Madam, I sincerely apologize for reply lately. I am sorry for It's true that our Executive Lounge hasn't open temporary. Hotel has provide free shuttle bus from Wenchang railway station to hotel everyday, and you just make reservation 24 hours in advance by calling: 0898 3199 8888.We try hard to make sure all of our guests have a rewarding experience at our hotel and hope that you are in the area you will consider staying with us.
leelanc2018 wrote a tip Apr 2018
Sydney, Australia36 contributions32 helpful votes
5.0 of 5 bubbles
""Launch Pad View Room" a view to see Spacecraft Launch Site and ocean"
Read full review
davemccombs wrote a tip Mar 2018
Xi'an, China8 contributions5 helpful votes
5.0 of 5 bubbles
"The distance from the train station is a bit far I suggest making a reservation with the hotel for pick up by shuttle."
Read full review
Minnie Y wrote a tip Oct 2015
Seattle, Washington539 contributions150 helpful votes
5.0 of 5 bubbles
"Most of the rooms have ocean view as well as garden view. East side facing is cooler than west side facing."
Read full review
Not the right property for you?
There are more places to choose from in the Wenchang area.
PRICE RANGE
$137 - $160 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanWenchang
NUMBER OF ROOMS
435
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON WENCHANG - Hotel Reviews & Price Comparison (China) - Tripadvisor

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Nearby attractions include Tonggu Ridge (4.3 km).
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