Date of stay: June 2017Trip type: Travelled with family
A difficult review to write as it's not straightforward so I left it for a while but here goes.
After a week's stay the initial staff attitude, maybe a bit defensive, seemed to open right up and they became very friendly. They were absolutely marvellous in how they took great care of my elderly Mum and I must re-iterate my thanks to them. A broken blind was mended the same day. They're only human, just like us, a "Good morning", "Please" and "thank you" goes a long way. I thought they were great.
Breakfast? - again, it was an OK buffet, but not one you'd talk about when you got home but a terrific terrace sea-front location.
Swimming Pool/Bar area - really lovely. Clean and big. Designated sun loungers are yours for your whole stay so no panic about not getting one. There's also little private beach for you to use.
Here's the rub. The main hotel rooms, reception and dining room need major refurbishment. This is not a question of style or taste but the fabric itself is showing it's age. The prices Maga Circe charge set an expectation level that isn't wholey met. The actual room/bathrooom interior is probably 2 star. The view is 5 star. It's a good hotel that could be great.
Conundrum for the management is: If we can already charge high rates and get the occupancy levels we need/want then what incentive is there to do anything? To be honest, there didn't seem to be no real hotel competition in Circeo San Felice either.
I've come to a conclusion that opinions of this hotel seem to be split between the younger/middle aged visitor and a more "mature" visitor. The latter seem very happy with their experience based on older seaside hotels where the former, younger/middle aged, more travelled? age group seem less convinced.
As I said at the beginning it's a difficlut review to write. The Maga Circe? Great in a few areas. Could do so much better. Hence my 3
Room Tip: The main reason to stay here is the sea view; make sure you get one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MagaCirce1935, Responsabile relazioni pubbliche at Hotel Maga Circe
Responded 31 Jul 2017
Thank you for your review. It really sums our own feeling about our place. But I must add that the interior common areas has been redone completly less than 8 years ago. It is a long period of time indeed, but keep in mind that even if we are open all the year round, we basicly work only 4 months a year so we are surprised that you noticed such a big damage on the fabrics. Most of the rooms have been refurniched even though the style is still the same. Only a couple of days ago a guest complained about it. Funny is she was complaining about forniture that had been bought in May 2017. Sometimes our work is very frustrating exactly because of that kind of judgements. It is true that we give all our energy to the exteriors, but soon we will also take care of the interiors again and we hope that everybody will see the difference. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC