I wish I could convey in words how much I hate this hotel. Arriving in Hiratsuka early (10am) on the morning of check in, I figured I could try to check in early to my hotel. I was feeling a little sick and overheated, and realized I needed to lay down for a bit as I had a migraine coming on. Of course, the front desk denied my early check in, saying the room was not yet ready and that check in was at 3pm. Fine, I figured I could wait in the lobby for a bit and hopefully they would have my room ready soon. NOPE! The horribly rude front desk staff, an hour later, once again informed me check in would be at exactly 3pm and not a second sooner, despite my room being ready. If I wanted to come in early, I needed to pay about $20 USD PER HOUR that I would be checking in early. Talk about a disgusting scam. I literally sat in the lobby for 5+ hours, in full view of the front desk staff, who did not once apologize or offer to allow me into my room. Even at 2:30 they still insisted I wait the final 30 minutes before I could check in. Horrible customer service and I will never stay at this hotel again!! I will also make sure all of my colleagues, who come to Hiratsuka for business, choose a different hotel. I have never witnessed such money grubbing, uncaring, disgusting behavior from hotel staff in my life. AVOID THE HOURS!!
As for the hotel, it smells like a nursing home and is dark and disgusting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC