Date of stay: March 2020
Just returned from a 10 day stay at the GF Gran Costa Adeje. From check in which was quick and efficient to our departure we could not fault this hotel in any way. The bedroom was spacious as was the bathroom. Plenty of wardrobe space for hanging clothes, shelves in the wardrobes. The safe was easy to programme and use. Without exception from check-in staff to room cleaning staff to bar staff to the people handing out the pool towels and the pool bar staff all were extremely friendly, helpful and efficient. The restaurant deserves special mention as not only was the variety of food at all meals quite exceptional, plus hot food was always hot, sometimes the plates were a little too hot to handle but there was a supply of small serviettes to hold the plates with. In all our years of travel this is the only hotel we have been to where we haven't had to pick up a plate or glass and return it because it had food stains or wasn't property clean. This really made a very big impression on us. The machines to dispense both the butter and jams were very clever and saved a lot of hassle. The coffee machines in the restaurant dispensed very good coffee and the fruit juices at breakfast were also of a very good quality.
The staff in the restaurant were exceptional - as soon as we sat down at a table someone was there, either to ask what drinks we'd like, or if the table hadn't been relayed to relay it immediately for use. Clearing finished plates away was also immediate. This struck us as very well organised and the company had certainly trained their staff to a superb degree. The entertainment was better than any we had previously experienced in any hotel. This ranged from singers, instrumentalists, flamenco dancers and a magician. This is a large hotel with more than enough seating in the lounge area to watch the entertainment. The pool areas are also very large with loads of sunbeds and parasols. Definitely no need to reserve a sunbed as there was more than enough to go round. Small wooden tables by each sunbed. One of the pools was heated which was pleasant, the other pool wasn't heated, so up to the individual to pick which one they would feel happy in. Neither of the pools was deep, but certainly both were fine for swimming in, but not to dive into. The big bonus around the pool was it was quite quiet and the only major noise was when the animation team appeared for water aerobics. If music was playing in the background it was very quiet. Although the facilities in the hotel had to be closed by order of the Spanish Government for the last two days of our holiday the hotel did everything possible to make our stay as enjoyable as possible in the circumstances. We shall definitely return to this hotel.
Room Tip: From previous review by another guest at this hotel it seems that the lift to the 5th floor does...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Manager GF Hoteles, Director General at GF Gran Costa Adeje
Responded 8 Apr 2020
Dear Guest, Thank you very much for your kind comments. We're glad to know our services reached your expectations, and we look forward to welcoming you in the near future. All my best regards Manager GF Gran Costa Adeje
This response is the subjective opinion of the management representative and not of TripAdvisor LLC