This was our second stay at El Dorado Casitas Royale. The first was for our wedding in November in which we had three event functions and 80 guests and were blown out of the water by the professionalism, attention to detail and quality of every single event we had. We were anxious to see what a non-event/ regular vacation was like at the resort and again, our expectations were thoroughly exceeded! Our consierge’s, Maritza and Jaime were super attentive and helped us plan everything. They even made two dinner reservations for us before we arrived to ensure we got the best right from the start. Even though gyms are not open in Mexico yet, we had more activity and workouts than we knew what to do with. Morning yoga everyday with Audi was FABULOUS. Her teaching is incredible! Then outdoor crossfit/ HIIT style workouts beachside with Hugo were amazing and water aerobics and salsa lessons with Josie and Majo kept our afternoons busy. The event staff; Hugo, Josie and Majo really made our trip. From the above activities to beach volleyball, ping pong, and Spanish lessons, they were exceptional and made this trip the extreme fun that it was.
We also thoroughly enjoyed all of the nightly entertainment. The circus show, fire show, bands, magician and Michael Jackson were so professional and entertaining. It felt like we were at a mini Cirque su solei! The dinner theater experience at Fuego with Chef Eduardo, Leo, the MC, Juan the funny character and Uncle Pablo the amazing guitarist/ singer was such an awesome, unexpected addition!!!!
Restaurants- we are also extremely pleased with the food selection at the resort! They have a giant green house and grow all their own vegetables and herbs so the food is always super fresh. Our morning trip to the health bar for homemade juices and smoothies was an everyday routine for us. We love Santa Fe and had a great experience with Jaime and Manuel. D’Italia was also fabulous and Eliezar was an excellent server and helped us with ordering the best on the menu.
Last but not least, our experience in the sales center of Exotic travel with Victor and Gisele was fabulous from the minute we arrived until the minute we left. They helped us with booking the rest of our month in Mexico at the best rates and assisted us in going to their favorite vacation spots.
The experience has been so out-of-this-world that we will be returning in less than a month. The cleanliness, attention to detail and overall royal service is unlike any resort we have been to before. The smiles and desire of the staff to make everyone’s stay the absolute best is apparent in every single encounter. We love all of you at El Dorado Royale and Generations! Muchas gracias se sus amigos, Spencer & Tracey Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma
Responded 7 Aug 2020
Dear traceywinnwellness , Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma Kind Regards, Your Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC