Intro & Room:
I travelled to Rhodes for my 21st birthday with a friend.
We spent 3 nights and 4 days and really enjoyed the hotel!
Beautiful views from the sea-facing room we stayed in (I've added a photo). The service was good and quite quick, we requested an iron that came within the hour.
The room was great, well-sized. We appreciated the air-conditioning and the furnishings were nice.
The location is about a 20 minute drive from the airport, we were able to get a car from the hotel and add the charge to our room.
The street has a lot of other hotels/resorts and a few restaurants and bars within walking distance.
To get to Rhodes Town you can either take a taxi, or we were able to ride down on bikes we rented through the hotel. The bikes were brought down to the hotel after we requested them at reception.
The breakfast buffet had a good spread, I think quite standard for Marriott. Fruit and cereals, hot section with eggs, bacon, sausage, etc. Pancakes and pastries, bread. Service was good, clean tables, and a great view while enjoying breakfast.
The a la carte restaurant gave us a delicious dinner.
We were there in early September, so the hotel wasn't very full. Plenty of space on the loungers and by the pools which were kept clean and very refreshing after sunbathing.
They are a few convenient shops on the bottom level to buy snacks, drinks and a small gift shop. An ice cream shop, and a gym and spa.
We didn't end up spending much time on the private beach but it was nice enough, a pebble beach with umbrella loungers.
The staff were all so friendly and helpful, especially Anna who we corresponded with before travelling and took a photo for us the day we left! They were able to get me a beautiful bouquet of flowers, balloons and cake for my birthday.
I would definitely recommend this hotel :)
We booked this last minute (10 days prior) as Greece was open and without Quarantine. We chose the Sheraton due to its brand name and we knew it should be good.
Hotel is split level as it is built into the side of the rock with floors 1-6 reception on 7 and more rooms 8 - 12. We were on floor 4 which was ideal as we could walk up 2 floors to go to restaurant or down 3 floors to pools and hotel exit. Our friends were on 12 which necessitated two sets of lifts and not so ideal.
Our room was as you would expect huge super king bed, safe (no charge) fridge. Good blackout curtains and very quiet. The TV choice was poor not that we watch TV but there was really only BBC World News and CNN that was in English. Shower was super hot and powerful.
We were B&B and breakfast was a good spread though at times the cooked food was really only warm in the self service area - you could have had your eggs cooked to order but a fairly lengthy queue.
Pools (3) were good and there is a large area for sunbeds and we always got beds. The beach (private) is also excellent with plenty of loungers and sun umbrellas. Also much more peaceful on the beach with a nice breeze on those hot days.
Location is also good, bus stop right out side plus you can walk out of the hotel left or right and within minutes you have shops, bars restaurants.
If i had a grumble it would be that the drinks prices and food were very high eg 10 euro for a small bottle of Mythos (Supermarket next door same product 1.50). A lot of people simply went out from the pool to the supermarket and brought their own drinks back in. We only had one drink at the hotel bar all week. The premium on price was not worth it - when you have more local bars with atmosphere so close by.
We rented quad bikes close by and toured the island - plenty of free parking at Sheraton.
Overall we were very happy with the hotel its location and the fact we booked last minute
This hotel is living off the Sheraton in name only. On arrival the booking staff were very friendly and were happy to tell us we had been upgraded to a family room facing the mountain. The room looked fine with double and single beds. When looking out of the varanda/patio doors, the view was just a grey concrete retaining wall with some scrub bushes (104? Can supply picture) We refused the room and I asked for the room we booked, apparently not available. After more waiting arround they then found a sea facing room.
Given that due to Covid 19 only 50% of the hotel was in use I don't know why it took so long.
We were there on a half board catering and we didn't have a hot meal for the 11 days we were there.
We got a 10€ credit per person as we wanted to dine on Greek food not European, so we ate out on 3 occasions. The credit note was used for a bar meal that took ages and the chicken was dry and tough.
The food was only ever tepid in temperature on any meal unless you waited for a fresh omlet.
I did complain to the assistant foodhall manager and the following day the serving bays increased in temperature but the food was dried out. Following day back to tepid.
Maskes were not being used in the food hall when self serving, and breathing all over our food. The staff were also not as good at mask wearing as they should have been.
We used the stairs to save using the lift as people would get in without maskes. On one particular morning on our way down to breakfast we found someone had been sick and thrown up over the floor. On arrival at the foodhall check in I reported it to the manager, after an hour on returning the same way it was still there. I telephoned reception and reported it again.
The hotel is very expensive water at the table was 4€,( outside in the supermarket it was 1.25€ for 6 x 1.25 ltrs). 300ml beer 3€, 400ml beer 4€ and the cheapest red wine 29€ for a very average bottle.
The facilities were apparently top notch but I was told you had to pay more for the use of, although I can't confirm.
The pools were alway busy and mostly noisy, but the beach was nice and have no complaints about that. Better still just up the beach was Anna's bar restaurant, although mostly chaotic we some times got the food we ordered.
The staff generally were overworked but helpful.
Spacious resort, nice pools and beach access
Reception staff helpful and facilitate early departure professionally
Large comfortable bedroom
No covid protection, breakfast buffet with complete access for everyone to pick up whatever they want however they want.
Hotel was jam packed, kids playing football in our corridor, cricket in other areas.
As we didn't feel safe we left asap
Corona-safety: on the screen next to the lifts, they show an American video over and over again telling that they take all precautions to stop the spread of the Corona virus. Don't believe it, it is bogus. Yes, they have a hand sanitizer next to the elevator and at the entrance of the restaurant, but the density of hand sanitizers is higher at a public place like Athens airport. They don't check new arrivals for fever, like other hotels do. The waiters at the restaurant wear some transparent face masks, held at the chin, that are not effective. Moreover, some of the waiters wear the masks so low that it doesn't even come up to their chin! The restaurant is still self-service, in spite of the risks this presents. We even observed an incident where a child tasted a beaker with some entree and didn't like it, so his father put it back on the buffet! They appear to be counting on the hotel guest to stop the virus from spreading, which doesn't work.
The room: we had a panoramic room with sea view that we occupied with three persons. We had the beds made for three, in a quite small room, but only two chairs on the terrace and two bath robes, etc. And this is a 5 star hotel, givng all attention to its guests? Moreover, the TV was giving a very crappy image, that we didn't bother to watch. The bed linens were so worn out they were torn in places. The door of the shower didn't close properly, so that after each shower taken the bathroom floor flooded.