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All You Need to Know About the Rooms
at Aloft San Antonio Airport

Room/Suite (40)
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Guests1 room, 2 adults, 0 children
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US$99
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US$84
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Room review highlights
... I’m sorry, but that’s NO excuse as to how gross this room was. The shower floor was literally black and what looked to...
... I have been waiting eight days for a contract for my wedding room block and have not received it. I have spoken to Megan...
The room layout is weird why wall off the bathroom? And please put some shears on the windows. It’s either black out or open....
Most popular question about the rooms
How can you advertise Room Service or having a restaurant when you have neither? If you say the Lion and Rose is your restaurant and room service then why can I not charge my...
Answer from Mmannke
Dec 2014 |
I do not eat at the hotel . I dine at la Cantera or the Quarry. la Madeline is also in that same parking lot
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Reviews that mention rooms

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Kay wrote a review Jul 2020
1 contribution
I have stayed in many Alofts before, and never have I experienced such a disgusting hotel in my life. It simply started when we arrived on 07/25/20, and my fiancé had to use the restrooms from hours of travel in the vehicle. She came back to the vehicle to help unload luggage and voiced how dirty the lobby restrooms were. I honestly didn’t think much of it and brushed it off. We checked in and were placed on the floor two. The moment we stepped in, just the feeling of it felt unclean. We did travel with two dogs and I figured, because I work in the hospitality industry, maybe we were put in here due to the puppies. I’m sorry, but that’s NO excuse as to how gross this room was. The shower floor was literally black and what looked to be mold in the cracks. The towels had brown spots on them as if someone had use them before. In my opinion, dirty and dingy towels should never be placed into a guest room, but rather thrown out. That is disgusting! They then relocated us to the first level which felt fine, although the shower still looked the same. At this point we were extremely exhausted and tired of moving our belongings so we left for the day. When we returned later that night around 11/12am, we were about to get ready for bed. I went to the front desk to see if I could get some towels and cleaning supplies to clean the shower myself. At first the Night Auditor, I’m assuming, told me he could’ve give me anything because there wasn’t any.... behind him was an abundance of cleaning supplies. I didn’t say anything, I took my towels and proceeded to my room. I had zero time for what could’ve been useless argument. As I was walking he then yelled for me to come back because he saw the cleaning supplies behind him. Convenient. Side note, During this time of COVID, there’s no way a guest should feel dirty in their own room. These rooms should be thoroughly cleaned and believe me they are far from it. As I went back to my room I cleaned the shower and literally, the FIRST wipe with a white towel, was COVERED In dirt. Go figure. I returned the cleaning supplies to front desk when I was finished, and noticed that the Night Audits finger nails were sooooooo dirty, I didn’t even want to touch him! I’m sorry but in the handbook it clearly states how to be presentable and properly groomed which he was far from. It looked as though he had been working on a car prior to his shift! The icing on the cake was FINALLY getting ready for bed, only to pull the sheets back and see dried up blood spots on the pillow! We informed the front desk and had to move again bc he insisted we do at 12AM. Overall this was a horrible stay. We weren’t looking to be compensated what so ever, but rather looking for a legitimate reason as to why we kept running into issues. I would never stay here again. I’m all about customer service and satisfaction and that wasn’t even given properly. Please save your money and time and book elsewhere. Especially during this unfortunate pandemic. If I could have given zero stars believe me I would but I’m forced to choose one which will of course, be one.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Joe Colunga, General Manager at Aloft San Antonio Airport
Responded 3 weeks ago
We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Aloft San Antonio Airport, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackie C wrote a review Apr 2020
1 contribution
This is a review purely about the customer service from Megan and the sales department. I have been waiting eight days for a contract for my wedding room block and have not received it. I have spoken to Megan twice. I had left two messages without a call back and sometimes I would call the front desk with no answer.

I have also spoken to the AGM who assured me an Amanda (I think also in the sales department)would call me. Never did. I booked another hotel close by to give my group some options. They sent the contract and everything was good to go within five days. I talked to this other hotel a day after first speaking with Megan. I am on a very tight deadline due to my own schedule and even after speaking with Megan on Tuesday to follow up she still has not sent my contract. This would be different if the second hotel I booked did the same thing, but nope, I got fantastic correspondence and customer service from them from start to finish.

I will be looking elsewhere for another hotel for a room block.
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Date of stay: April 2020
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Joe Colunga, General Manager at Aloft San Antonio Airport
Responded 3 weeks ago
Dear Jackie We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Aloha welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fritz_the_1st wrote a review Dec 2019
Roswell, Georgia703 contributions337 helpful votes
The room layout is weird why wall off the bathroom? And please put some shears on the windows. It’s either black out or open. They have the old Marriott tv package which is a disappointment. Staff and prices are good.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from jcaloft, General Manager at Aloft San Antonio Airport
Responded 31 Jan 2020
Thank you for taking the time to complete our survey, your feedback is important to us. We want to thank you for choosing our hotel for your visit. We are happy to know that you enjoyed your stay and hope to see you again in future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tasha801 wrote a review Nov 2019
Salt Lake City, Utah119 contributions15 helpful votes
It's fine if you just need an "ok" place to stay. i had expected more from a Marriott property; however, for the price, I just took what I could find last minute.

The inside of lobby looks chic and hip; however, there seems to be some confusion with management of staff. To keep a long story short and to give the employees the benefit of the doubt, I'll only say that they need to be organized and work as a team. It will help streamline their approach and instill confidence in themselves and from their guests.

My room was fine. It was clean and the bed was fine. I did notice; however, that the shower seemed to be limited on hot water. Meaning, my hottest setting was "some hot" water mixed in with the "high warm" water. It didn't go any higher. Maybe I'm being picky..

I went out to eat because the inservice menu prices were absolutely out of control and unreasonably priced even for a hotel and especially when I know it's a "house" creation of something that doesn't guarantee me quality compared if I just go out.

Again, this is not slander the hotel, but merely to say, if they can manage more effectively and cohesively with the guest experience in mind that is MORE than just a fancy decor inside the lobby - they might be considered higher on the scale of ratings that are usually of a Marriott property.

Best of fortune to you, Aloft - I hope to see changes in the future that benefit you and your staff! :)
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Date of stay: November 2019Trip type: Travelled on business
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HeatherAGM, Assistant General Manager at Aloft San Antonio Airport
Responded 21 Nov 2019
Dear Tash1269 Thank you for taking the time to share your valuable feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to help us improve and make us more successful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stipe2020 wrote a review Nov 2019
2 contributions
This the worst Marriott property ever. I have stayed at Aloft hotels  in New York and Baltimore and they put this Aloft to shame. I checked in after a long day of travel and had to change my room three times due to dirty bathrooms and room. The showers and bathrooms had dirty floors and hair all over the place. The toilet was dirty. The carpet also has dirty brown spots all over the entrance area of the room. I am scheduled to be here for two days, but I will be checking out tomorrow morning. The hotel elevator was the first sign. It was gross and filthy. Then the hallway walls and doors are run down and grungy.  I also forgot to mention the hotel phone was full of dust and did not work when I tried to call the first desk to avoid going downstairs for the third time to change my room. I work right down the street from Marriott HQ in Maryland and I plan on hand delivering my review.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HeatherAGM, Assistant General Manager at Aloft San Antonio Airport
Responded 21 Nov 2019
Dear Stipe2020 Please accept our sincere apologies that your recent visit was less than exceptional. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels. Our team of dedicated associates work tirelessly to insure each of our guests have a pleasant experience, so we regret that you left our hotel less than wowed. We hope you’ll visit us in the future so we can deliver a more pleasant experience. Please contact me directly I would love to speak to you about your experience. Joe Colunga 210-253-8585
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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