We stayed at the Hilton Garden Inn Gatlinburg the last week in September. We were well pleased with the cleanliness of the room and the procedures being followed during this pandemic. Breakfast was wonderful! We have stayed here before, but things seem to have improved greatly since our last stay. We look forward to returning in the near future.
Visited this hotel for two nights in August. The hotel room was clean. However, perhaps all hotels are now using some sort of cleaning product that is sprayed, but there was an odor in the room of cleaning chemicals. Even the Keurig coffee-pods we used in the morning made the coffee taste of those chemicals. Can't say for sure what the source was, but the smell wasn't pleasant. Because of "Covid-19" people aren't really congregating in lobby areas. But, the lobby restaurant didn't give great choices for food and the attendant paid literally zero attention to us as we stood waiting for someone to help us. We had to get a menu from the front desk. Both front desk attendants with whom I dealt were very personable, and pleasant. We ended up leaving early to return home because we just didn't care for Gatlinburg, in general.
Room was clean. Hotel hot tub was nice located outside near firepit. The location was great for us. It was near most of the attractions and restaurants we liked. But I wouldn't consider it Mountain view. Dont pay extra for mountain view not worth it.
Lovely hotel, good service from front desk to breakfast staff. Very clean rooms and public areas, easy parking, beautiful room. Had gas fireplace in room, very nice tough! Off the main drag but still very walkable to all the attractions. Right by entrance to Great Smokey Mountain Par
The Hilton Garden Inn Gatlinburg did not disappoint, as usual. One of our favorite hotels in Gatlinburg. The lobby has a nice fireplace with plenty of comfy seating for reading and relaxing. The room was clean and modern with comfortable beds.
My only disappointment was the bartender seemed disgusted to have to be there, but we didn’t let that hinder our fun weekend In Gatlinburg.