Requested a high floor away from the elevator, ended up getting the closest room to the elevator on the first floor. Walls were super thin, heard the housekeeping dryer running all day and night. Room was filthy upon check in. Beds super uncomfortable, would almost rather sleep on the floor if it wasn't so dirty. No housekeeping, must ask for new linens at the front desk... that's if someone is there. There is usually a long line at the front desk because she is the only one there, staff wise, for the entire hotel. Not to mention, they have limited hours, without a key drop box, we had to drive back to the hotel to check out during the time they were there, even though we had left ast 0600. You have to empty your own trash by taking it to the dumpster. Worst place we've ever stayed!
Last night at check in the lady at the front desk told me that with a pet it would be $61 extra and if there was no damage that $50 would be returned. Upon checking out the lady at the front desk in the morning said that the information was not true and said that she would have a talk with the lady at night. If I knew this I would not have stayed. I’m really dissatisfied they didn’t help in anyway even tho it was their error in giving me the wrong information at check in. The room was left in perfect shape upon checkout. Would not stay here again due to them not acknowledging that their own worker passed on wrong information.
Just needed a place to stay that was out of town and away from musikfest fest tourist for a night. Found this place. Stayed on Friday night so i understand if people are partying and having fun, but the walls in the room were not sound proof. It made it very hard to sleep when the people in the other room had their tv on and i could hear it through my headboard. Then the people upstairs were moving their furniture and running all around until about 3 AM. The worse thing though was the cleanliness of this hotel. There was hair everywhere. The second I got there I went to shut the door to use the bathroom and a ball of hair flew out from behind the door which scared me. Later went to get a shower and moved the bath mat to the floor just to find other hairs hiding under that. One pillow even had hair on it but thank God the other one didn't or i wouldnt have got a wink that night. I just really wish this place was cleaner.
First let me start out by saying that I work in the travel industry and I've traveled extensively and have dealt with many different types of establishments. I have never been treated as rudely as Marlene at the front desk. The Woodsprings suites website states the minimum age of check-in is 18 years old. We head out of town guests arriving age 20, and called to verify the age requirement to check in as 18. Reservation was confirmed and prepaid, but Marlene would not allow them to check in… Now stating age to check in is 21! Guests were stranded in the hotel parking lot, and I called to speak to the front desk. As I was very upset I explained to Marlene that the age restriction was verified on both the website and by phone, and she hung up on me! What type of customer service does this person provide? When I asked for a manager to speak to I was advised they would not be in until Monday ( this is on a Friday night.) if this is how they treat potential guests, I cannot imagine what it would be like to stay there. I would stay far away from this place and book elsewhere! These guests are Dean's list college students, not party animals, and to be denied check-in is ridiculous
my stay was terrible, I couldn't sleep that night because the mattress was very uncomfortable and only 2 pillows, the room smell bad this not a good first impression and the sheets look lit dirty like if they didn't changed, the blanket is good for a animal shelter not for a guest, the property look like a hospital and the room look like a room from a jail, I felt I waste my money staying at this " HOTEL". MANAGEMENT I HAVE A LOT EXPERINCE IN HOTEL PLEASE WATCH YOUR EMPLOYEE DON'T LET THEM TO RUN THIS PLACE LIKE THIS YOU ARE NOT THERE GO AND STAY FOR A NIGTH AND YOU WILL FEEL AS I FEEL NOW. I WILL NEVER STAY AT THIS BRAND AGAIN.