Hotel is falling apart but the worst of all is the food. Worst experience ever. We had HB option but had to give it up after 2 days of the horrible food they served. For breakfast they served toast & jam plus watered down juice, 1 croissant per person was served upon special request. Water leakage from the ceiling lamp in the room !! Hotel offered another room however the fridge door was falling out & bed linen had to be moved by yourself.
As a fit and active 68 year old I have travelled often alone for many many years. I just cannot believe my horrid experience at this hotel. I went to Ischia to see a garden I had dreamed of visiting...that part of holiday did not disappoint.
My room firstly not ready....by 2 hours....had to wait in hot sun...fine that happens...key wouldnt let me in the room 3 times..handle came off door twice...gardener tried...cleaner tried...eventually they managed to release a lever that had stuck...it got worse...then I got locked in the room, for an hour.
I banged on the window of patio door...eventually gardener got me out! The phone did not work...worryingly notice on wall regarding what to do in the event of a fire...ring reception..how...no details...I tried every button.
Towels...One bath one bidet one hand...they had to last 4 days...temperatures very high...2 showers a day....towels werent changed.
Eventually having had other problems I put them in a bag and took them to reception.
Reception tries hard..Stephanie but few people have even a smattering of basic English...that doesnt help.
I decided to write a formal complaint on back of my booking form...it was still on the reception when I left 3 days later....along with several others...now acknowledgement whatsoever.
Eventually maintenance came and fixed my door....next day the handle came off again!!!!!
Morning breakfast was fun...buffet style....the wayter was put in the tea pots around half 7...still there...but cold at 8.30...tea wouldnt brew...tried to explain..no action taken.
Day before I left...there were 4 tables all complaining together...several were going to put on trip adviser.
This is not a fake review it is genuine...I am doing this because I do not want other people to have the same experience...customer service is none existent.
Even in Ischia town...people asked me in the shops where I stayed...when I told them...they said "Mamma Mia".."Oh my God" etc. they said this hotel should have been closed years ago...and its giving the island a bad reputation.
Ischia is a stunning place with some lovely people...but this spot is worse than I have ever experienced in all my years of travelling
Its faded grandeur could be so lovely....quaint..yes...beautiful gardens...yes...but its truly horrible...cannot believe some reviews actually liked it...clearly they didnt have my problems...
Ischia is a magnificent and very green island. It is very attractive place to rest with an incredible atmosphere. Hotel La Bagattella is unique and is situated in good place. The Hotel has a really beautiful and well maintained garden .Interior of the hotel is decorated in vintage style and you can feel like on holiday when visiting your grandmother. Hotel staff is very kind and helpful, rooms are cleaned very well and every day.The biggest let down are the meals though. I was prepared for modest breakfast but:
- When we came to the dining room we had to wait for 20 minutes for a butter while a member of staff was walking around the room and singing!
- One day one of the waiting staff approach a buffet and took away whole jug with drink leaving all hotel guests with only1 jug.
- When we came for breakfast we had to wait for half an hour for someone to bring some cheese or ham because there was absolutely none. I reckon they wanted us to eat jam which there was plenty of...
- On 4th day they run out of regular tea bags (black tea) and when I asked for some more the very smiling waitress replied simply that there was none left!
The food that we chose for dinner was tasty, but the waiting time between the courses was far too long and whole dinner last 2 hours ! Bored guests were checking their phones. One day after a very long wait for pudding we received a very tiny slice of pineapple. Was it even worth to wait?
The fact the interior is decorated in old style does not mean that coffee machine should be super old too. By old coffee machine I mean machine which was literally spitting out with mud.
I know that this beautiful island will be always packed with tourists and Hotel La Bagattella will be having more guests, but I also think that we tourists and guests, we deserve professional service and most importantly to be treated with respect.
Myself and my two daughters aged 13 and 23 stayed for our Summer break here in this beautiful hotel.
We have stayed in Ischia before but thought we would try a hotel near a beach.
We arrived late, midnight almost after catching the last ferry over from Naples.
We were all tired but when we were shown to our beautiful room instantly felt so happy.
Our balcony looked out over the swimming pool and all the lovely Hibiscus flowers.
The man on reception Joe helpfully led me to the bar area outside and even though they were closing I was served with an ice cold bottle of Rosé and soft drinks.
The room had a fridge which was great to keep the wine cold.
Our stay was lovely throughout, room cleaned everyday, floral covers with crisp white sheets underneath.
We were staying including breakfast, which is served 7.30-9.30.
It’s a cold breakfast of ham/cheese/ bread / croissant, cereal, juice, tea and coffee. Things did run out especially as a lot of the families helped themselves and took things out of the dining room for their lunch presumably.
However whenever you asked Nino or any of the waiters they were quick to replenish anything.
I loved this hotel, it’s probably not to everyone’s taste as it’s nice and quiet but I found it authentically Italian, small and friendly.
I loved the old style charm, the location is perfect with a short walk to a beautiful beach and seafront restaurants.
Thank you very much, I hope to one day stay again in your beautiful hotel.
I have stayed in many hotels over the years but the few that I have checked out of early could be counted on the fingers of one hand. La Bagatella just made that list. This is some completely new definition of what constitutes a four star hotel. Let me explain.
The main complaint is that it is shabby. The room is "clean" to a point, but could do with a proper deep clean. The public areas are poorly lit and desperately need a coat of paint. Everything is just a little bit grubby.
The staff are friendly, but have not the slightest idea of what constitutes good service. Everything is done by the book - and the book was written in 1970...
There's a "spa" - which shuts from lunchtime until 7pm. There's a pool - which has the filtration turned off, resulting in a sheen of sun tan oil and a small sargasso sea of dead bugs and tree debris swirling around you as you try to swim. Oh yes, swimming... Don't you dare try to do so without a swimming cap... Trust me, they have more to worry about than the odd stray hair.
Food? Yes, that's an interesting one. Having paid for it, we tried to have breakfast there - once. The coffee machine was broken, and nobody seemed in the least bit interested in fixing or replenishing it. God help you if you came down partway through service - once it's gone it's gone, and no amount of asking results in anyone lifting a finger to refresh the tired and sweaty-looking buffet.
Ten minutes after pointing out that the machine was not working a cup of coffee was produced. Just the one, for both of us... I can honestly say in thirty years I have not had a bad cup of coffee in Italy - until that one.
Dinner? Oh no, not if you haven't booked in advance.
Drinks from the pool bar? It took the waiter three visits inside to serve a simple glass of white wine and a campari soda (pre-bottled, no ice...)
Nobody actually cares. When we checked out less than halfway through our planned stay not a question was asked, not a word was said. We are only customers, after all.
Just one word of advice sums up La Bagattella.