This was our first getaway during COVID. The hotel staff can’t enter your room, so no housekeeping, etc. We had to pick up fresh towels every day. Even though our room was supposedly disinfected, there were three open cans of soda when we checked in. Dreary lobby, hotel room, and our fireplace didn’t work. No CNN available from our TV menu. Restaurant was closed. Entire property needs a facelift.
The one huge bright spot: Mike Mondeblaun, front desk clerk. Warm, friendly, went out of his way to help us. Gave us great recommendations for nearby restaurants and always greeted us with a smile. Note to Hilton: promote Mike and do it before you lose him! You need more Mikes and less Jackie and Joshs.
We visited this DoubleTree during Peak Season in late February. We were not particularly impressed with the room itself for our stay, but the service we received during our visit made for a great trip! We loved the shuttle service which made it extremely easy to get to Park City Mountain and to Main Street. The hotel also provides overnight storage for ski equipment, which was helpful! We were especially thankful for the exceptional service that Mike provided by giving us recommendations for our trip, discounts on ski rentals and ski tickets, and giving us warm cookies throughout our stay. Mike went out of his way to make sure we had an amazing trip, which we did! The hotel is conveniently located next to a grocery store and walking distance (half mile) to park city mountain. Thanks again, Mike, for making it a great trip!
The staff was great. Comfortable beds. Central location. We used the hot tub and game room a lot. The buffet breakfast could have been better. Free shuttle was a big plus. Paul did a good job of getting us around town. Overall a good place to stay.
The service of the wait staff, the front desk, and the Park City concierge was excellent. The major problem we had was the lack of cleanliness and location of our room. The room was not vacuumed well and not cleaned adequately. Also agree with other TripAdvisor comments about the small size of hot tub for the demand.
The staff was amazing. The bar was relaxing. The location to the ski resort and the transportation to/from Park City was excellent. The after-ski spa and pool was great. The room was small, old, outdated and second rate.