Keep your expectations low and you'll enjoy the stay. The hotel room is okay, basic. the pool is clean but the spa doesn't work. Real problem is maid service, what I mean to say is there is none!
When we came in the floors in the entry and lobby had water dripped all over them, just waiting for a fall! Going up to the room: The elevators and hallways really need a vacuum cleaner (30 hours later, all the same crumbs and dirt is still there). We are worried with every trip up and down the elevator, it sounds like a '74 Ford pickup is pulling us up.
In the room, it all looked good. Clean, spacious, and a lovely view of Walmart across the street. And a meat locker to sleep in. We tried to adjust the a/c, finally settled on unplugging the unit for a while. Went down and sat at the pool for 2 hours until the room thawed. All the cool stuff I expect for $130 a night.
All is good first night, luckily we are not in a room near the '74 Ford elevator, so it's pretty quiet. Next morning, we go out for a day trip to the Guadalupe Mountains. I make sure that all trash is in the trash cans, dirty towels and washrags are in a pile under the sink. I try not to leave a mess to be cleaned up, as usual.
When we return, I see that they have been in the room, the bed is made up. Sheets are not changed. I'm good with that, no waste. Dirty towels are gone. THAT'S IT! Ashtrays are not emptied, trash is all still there, clean towels are not stocked, new toiletries are not stocked. I have to wonder WHY they came in our room? Hubby gathers the trash and takes it to the front desk, giving it to the desk clerk. He had to get clean towels and shampoos for us. You would expect that at that point the clerk would offer an apology, but I suppose our bar is set a bit high. No apology offered. When my husband mentioned that customer service includes empathy when there's a problem, she did apologize. Little late when you have to ask for it. We will check out tomorrow. I promise there will be NO TIP left for the maid at this place.
And just as a side note: they are quick to offer the place down the street, Alfredo's, as the best food around. Take that with a grain of salt. It was horrid AND it made me sick. Not heartburn, literally MADE ME SICK. Be careful with that place.
Overall, bypass Pecos TX. The mosquitoes are mean too!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos
Responded 19 Jul 2015
Dear tascott2015, Thank you for taking the time to write a review of our hotel. It truly disheartening that you found your recent stay less than desirable. Allow me to apologize for any inconvenience you may have experienced with our housekeeping service. I have taken note of your comments and rest assured that these concerns will be looked into. Sincerely, Faith R Case Manager IHGCare
This response is the subjective opinion of the management representative and not of TripAdvisor LLC