We are traveling for work and the staff accommodated us both on check in and check out, which totally saves us!! We stayed in a room without carpet and felt like it was clean, very roomy & the bed was comfy! The AC worked just fine and believe me, it was SO HOT!!! We had absolutely no problems with the water pressure that some mentioned. Parking in the front lot could get a little tricky but we were able to find spots every time. We needed to be close to the Chase bldg so chose this area & was glad we did. We had everything we needed within a 1-5 mile radius. HEB, Target, Petsmart, Starbucks & tons of restaurants. We would stay here again if ever in McAllen.
I was stunned by the lack od concern by the management of this facility. One would think that they would want people to return after the opening of the State after the corona virus shutdown. The room was clean but I'm not sure it had been sanitized. There were no coffee cups, coffee or cream and sugar packages.
I was charged full price for this stay. I don't have a problem with that as long as what is advertised on their website is true. Their website says continental breakfast is included in the price. The management are using the corona virus as an excuse to not have breakfast available. I think, since there is a refrigerator and microwave in the room, breakfast items should be placed in the room. When restaurants are closed and visitors aren't aware if what is available in the area motel management should step up and provide what they advertise.
Victor was Awesome.. This is a great place to stay. The room was very clean. The bed was comfortable. The rates were great. The only thing Is the breakfast isn’t worth going down for, but it doesn’t matter because there are several restaurants in walking distance so who cares. Victor definitely needs a raise. Good job Victor and thanks for making us feel invited as soon as we walked in. I would definitely stay here again.
cleaning staff gets upset you need the room and want to change you floors since it's not convenient for them to clean the one you need and reserved. they yell and are rude even to there own staff. sadly
Well sized, newly renovated rooms, convenient to Mcallen shopping & restaurants and awesome customer service. Vince welcomed us with open arms and he saved my day by finding my Ipad that I left behind in the room. Great value and I will definitely stay there again. Thanks again.