We arrived early and were able to go ahead and check in, which was unexpected and much appreciated. Hayleigh, the front desk employee, was very polite and gave us a map of the area, and also answered our questions. The location is very close to downtown, right on the fringe of all of the shops and restaurants. We easily walked down Main Street from the hotel. We had a king room, and the room was large and clean, and the bed was comfortable. We didn't eat breakfast here, so I can't comment on that. For the price and proximity to downtown, you can't beat it!
Traveling and stayed in Greenville at the Holiday Inn Express, rooms were ready to check in when we arrived, staff friendly. Rooms were comfortable except our A/C gave us some problem as it kept kicking off (was in mid 90's the day were there) Repair guy came and reprogrammed the thermostat, but it still gave us some issue. Either froze or was a bit stuffy. Hotel clean, nice small pool, breakfast was good, location fantastic. This would have been a five star review if not for the A/C problem.
As some others have noted, the room did have some wear and tear, but nothing that bothered us.
The room was large and roomy with a king bed, chair, sofa and ottoman. It included a Keurig coffee maker with coffee pods, fridge, microwave and bar sink. Everything was clean. The lighting in the bathroom could have been better. Check in and out was smooth and the staff helpful. Breakfast was a little better than most and included omelettes. I didn't care for the breakfast coffee. The pool was closed for cleaning and parking was a little tight. Walking distance to food, entertainment and a CVS.
We were so excited to go to Greenville and thought this would be a good hotel. It is downtown but not really near anything; about a 15 minute walk or more to the river.
The hotel entry was nice and the front desk employee was pleasant. Biggest issue is how dirty and run down the hotel is. Bathroom is dirty and there is something that’s dripped al over several walls. Paid more for the suite but the Pull-out couch is not fit to sleep on and no linens available in the room. The beds are clean and comfortable so that is why it got more than 2 stars. I was expecting a much better experience.
When checking there was a line and no one from the back came out to help at the
desk. The person seemed to be new and not sure of what he was doing. Our credit
cards would not go through there system or they did not know how to work the
machine. We go out the next morning and spend the day in the city, come back and
no clean towels. At 12:30 PM I wake up to someone putting their key card in out
door, trying to get in the room. I tell them someone is in the room sleeping. They
were given our room at check in. I call the desk and they apologize and say the computer had us checked out of our room. We paid for two nights. How inept can
a hotel desk be????? They offered to give us a free night and extra points, but nothing has happened. Make sure you go to the hotel website and read the reviews.
There some smooth replies to some of the complaints but they aren't to worried.
We will not stay there again.