The front staff was beyond courteous and helpful. The room was very clean and that is very appreciated. Felt safe, it was quiet. There are nice restaurants around that you can walk to and you are literally right next to a very nice mall. However, that bed was probably the worst we have ever slept in...it's well past it's life. We each had to lay on the very end because if we didn't we literally rolled into the center because the mattress sunk in. The air conditioner was filthy, with the virus that is something especially that needs to be cleaned. We checked out very early 5:30 a.m. and as we were leaving there were some questionable people in the lobby and right outside the door, they were not guests there. Wasn't a horrible stay, again the staff was super friendly but there are some things that could stand improvement.
I selected this hotel over Christmas because 1. I've stayed at Fairfield Inns in other places and have been very pleased 2. I wanted access to an indoor pool and a nice workout room when not out/about doing other things. The pool was not open (no explanation given), the machines in the workout room didn't work properly, and the morning breakfast options were "ho-hum" - not bad, but certainly nothing special.
The room was clean, the bathroom was fine, and the heating unit worked fine. The staff were polite.
In town for a conference and had a nice overnight at the Fairfield. The Room was clean, nicely appointed and functional-I really like the atomized scent in the room. The workout room was small but functional and the breakfast delicious. Unfortunately, the internet service in my room was spotty, necessitating I work downstairs in the breakfast area. What makes this hotel, however, is the staff. They are pleasant, welcoming, and very friendly.
Great for what I needed, a one night stay. In the Harbison shopping area there is plenty of places to eat/shop nearby.
I arrived late and was greeted like an old friend. Quick check in and up to the room. The room was nice and clean, nothing special in this price point. There were multiple USB power points around the room, so no problems with charging devices.
They have gone "green" and eliminated small bottles of shampoo and conditioner, relacing them with large bottles affixed to the wall of the shower. But, going downstairs for breakfast found plastic plates, plastic knives/forks/spoons and bowls. The worst of all was the little individual thimble sized creamers for coffee. How about we save some more plastic and just put out a jug of half & half??
Breakfast was on the lower end of acceptable with very few selections, but for once I saw gluten free bread (individually wrapped).
Staff were pleasant, upbeat, positive and helpful. The rooms are big. The restrooms have lots of surface space and the showers were good. However, the building needs work. The air conditioners are the old-fashioned window kind with their own thermostat. They do not have sufficient power for the entire room. The internet access was awful. Some rooms can get access, others can't. Ours could not. We even had some problems with it in the lobby. All rooms are supposed to have microwaves. Ours did but we gave it to some people in another room who did not have one and needed it more than we did. There also was a dog in a room that was constantly barking an we stayed there for five days. We heard it every day. Thankfully we did not have a room near the dog. We would not stay there again.