No ac in one room. Vents to the ac and heat filthy. Ants in two bathrooms. Really dim lighting. Hardly any outlets. One room was skipped by room service. No one ever came about the ants. One hospitality room had a function on Friday and the dishes and room was still a mess on Sunday.
Have not stayed here before. We were a bit concerned when we pulled in due to the condition of the parking lot and general overview of the property. However we were pleasantly surprised with the condition of our room. Look like this just renovated it. Really nice. We enjoyed some drinks at the hotel bar and later on enjoyed the swimming pool and the pool arcade area. On our way home I noticed that I had lost an expensive ring that I had left on the nightstand that my daughter had given me. Called the hotel and they directed me to housekeeping. Spoke personally with Brenda and she said she would send her staff up right away to look for it. They combed the room and found it and are sending it in the mail to me. It does need some work if they want to compete with the other hotels in the area but for the price and the service I will definitely stay there again. Thank you for finding the ring that could not be replaced. Great Service!
We travel freqently and this is the worst hotel ever. First time we got our room the door key would not open the door. Went back to front desk and they gave us new keys...still wouldn't work, went to desk again and they sent a maintenance man along. Keypad was dead and he didn't know how to repair it. Okay so they give us the next room...only to open the door and about passed out from mold/mildew odor....Back to the front desk again....upgrade to the suite next door. Friday was a terrible day and was hoping for a great weekend. No....room was filty, husband bit by a spider in the middle of the night...ended up going home to an ER. Hotel not fully handicap accessible and managers were worthless. I have taken several pictures of the room and the issues. Housekeeping never even removed the trash when she came and "cleaned the room" . Food under the bed frames.....sticky stuff on the headboards, carpets filthy....kept my shoes on becuase no way I was walking on it in my bare feet. Oh and then get up saturday morning for continental breakfast...cook didnt show up til 2 hours later....poor setup....no milk for cereal, waffle syrup empty, what a joke....No better on sunday. I would not even send my worst emeny there. Too bad the holiday Inn across the street was booked full. Never had any issues with Holiday Inn. I have stayed at other Wyndham property and never experienced anything like this. Never Again.......
When walking in seemed like a nice hotel for the price upon entering the 2nd floor we were hit with a strong smell of marijuana it looked dirty we get in our room could still smell the marijuana go to take my shoes off and half the room the carpet is soaked in water. Couldnt shut the curtains it didnt look very clean. So after a 7hr drive and being exhausted we had to pack all our stuff up and go across the street and pay even more to finally get some rest not to mention your front staff it was an African american with long dreads was absolutley rude from the beginning of getting our key cards to the end of our complaint did not even apolgize just rolled his eyes I will be calling tmo to speak to a manager. Do not waste your time.
The front desk workers were not friendly at all. The key cards didnt work at first. The hotel looks dirty except the room I was In. I didnt want to touch doors etc because it was so dirty looking. I would not stay here again.