Email to corporate:
For my daughter’s move-in to Penn State University, I selected accommodations closest to campus. The Ramada Inn. The 1st room had a dirty toilet (urine was dried on the seat). The man at the front desk apologized and moved us to another room. As I was sanitizing the new room (Clorox wipes), I heard the family next to us (who had checked in just after us) outside screaming and yelling "Let's Go!" I opened the door and the woman yelled “Bed Bugs!!” Sure enough, I pulled back the cover and they were sitting there without a care in the world. Bed bugs. So, I returned the second set of keys and was told that I would receive a full refund. Everything else was sold out! Everything! So, my daughter and I slept (she slept while I kept watch) in my rented SUV parked in the Sheetz gas station parking lot. I stayed up All night and instead of having an additional day to help her get settled, I had to get in the road, without sleep for over 24hours and head home. Thankfully, I made it. Traumatized.
Although, I am still waiting for my refund, the BIGGER issue is that during a global pandemic this hotel is not even taking normal precautions. This was Move in week and parents from all over were in town to get there children squared away at Penn State main campus. How could the the Ramada by Wyndham be so careless and unconcerned about it’s guest’s safety?
I am still traumatized and in shock and I think that this place should be closed pending an inspection.
Ramada by Wyndham State College Hotel & Conference Center 1450 South Atherton Street, State College, PA US (814) 238‑3001
I will keep sending emails, calling, leaving messages and escalating it as far as I need to to get answers (and my refund).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC