When I called to make reservation, I specifically asked if there was a pool at the hotel. The agent said that there was, then I asked if it was indoor, as it is December 31? Agent responded Yes. So, that was what we were really looking for in a hotel stay. So, I reserved the room for our stay. I called the other hotel that I had a reservation at that was cheaper and offered the exact same amenities as you but no pool. Then on, December 31, 2019, My fiance and I are trying to check in, not only does the computer not work on my Visa card, so I have to use the ATM in the hotel, that charged me $3.50 and my bank charges are $2.50. Then, I ask about the pool and find out that the only pool is an outdoor pool. I was very upset. If it wasn't going to cost me a cancellation fee, we were just going to leave. I really would like to get some type of compensation for the inconveniences of my stay as I would have been able to save almost $35.00 not including my ATM fees, had I not been told the false information from YOUR AGENT about a pool.
Hotel was clean and the room was very nice. A large breakfast area. Front desk people were nice and helpful. Has an outdoor pool and several restaurants located nearby. Easy access to the highway. Overall a good place to stay.
This hotel is very dirty and in need of serious updates and repairs. There were broken appliances in the hallway. The odor in the elevator was perhaps urine and mildew. The room for the most part was clean enough to sleep in, but you could see that the furniture is not moved to vacuum around. The bathroom was very dirty. The pool was very dirty. The staff were very friendly though.
Halls and elevator smelled awful. WiFi poor. 3rd floor hall cluttered with stuff. Towels shoved under ice machine. Carpeting filthy. Rooms dirty. Sink slow to drain. Bath mat dirty. Pool and bed okay. Needs major deep cleaning and major renovations! Never again.
Teri and Paula at the front desk were wonderful. The rooms have very nice furniture. The bathrooms and walls are needing an update. The Breakfast was very good with a lot of variety. Eggs, Sausage, bagels, fruit all looked after very well by Sue. There is no indoor pool and I did not use the gym. The beds and pillows were very comfortable. I would stay here again as it is close to the casino and many restaurants.