I stayed one night en route to Pittsburgh PA. Hotel is well situated off of the highway, which is a plus for a tired traveller. However, the room was very dated and the Television did not work, despite attempts to fix it in the room. The computer in the lobby had no service, and workers at the front desk neglected it. If you wanted coffee, you'd have to spend most of your time attempting to place the coffee lid on the cup without it breaking. The breakfast had small choices which were fine, but the juices were terrible. They tasted like poorly flavored plastic drinks. Each one tasted as if they were kept in the same machine for years without being cleaned. Speaking of cleaning, the hotel was not well cared for. The pool water looked disgusting and the family refused to swim in it. The elevator had hand smudges and smears all over the door. All throughout our floor, there were crumbs and the carpets were unclean. In our room, the pull-out couch had crumbs as well, and the sheets were poorly placed. The extra blanket wasn't even properly folded. Under the chair, the floor wasn't cleaned. Even though the workers at the front desk told us our room was cleaned, we just can't believe them. However, we did manage to sleep for the night and get to our destination the next day. Don't plan a long vacation at this place. Only choose this hotel if you're spending a night or two in the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Marcy F, General Manager at Comfort Suites
Responded 3 Aug 2018
On behalf of the entire staff, I would like to apologize for the issues you experienced during your stay. We are planning a complete guest room renovation this fall so hopefully the rooms will look more modern. The company that provides the juice machine was scheduled to come in to adjust the water to concentrate ratio. The pool is extremely clean and inviting on most days, but there are times a guest may cause the pool to have to be closed or shut down for maintenance, which is what we found to be he case at that time. The elevator is cleaned several times a day, but easily picks up everyone's hand prints so at times is difficult to keep up with. There is no excuse for the dirty floor in your room except that our housekeeper did a poor job with your room and this will be addressed. We appreciate your feedback as it helps us to make improvements when necessary. Thanks for letting us know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC