Date of stay: August 2020Trip type: Travelled on business
So I stayed for 5 nights in August. Was not impressed. No service for the entire week. The general manager stated they would service on Wednesday. Nothing. Didn't show up. Granted, it is in the middle of the Corona virus pandemic. So I will give them a little bit of a benefit of the doubt. But if they are not going to come in at all, at least let me know. I'd say the rooms are dated, but that pretty much falls in line with a lot of the other reviews. One thing that bothers me more than anything, is when the person at the front desk tells you that there is no way that they can check you in at all before 3 o'clock in the afternoon.
Update. I decided to give them one more shot in the month of September. I am sitting out in the parking lot at 2:18 in the afternoon, still waiting on a Room. They will not release a Room for anything before 3 o'clock. There are people sitting in their cars outside. They can't even hang out in the Lobby. If my Room was not already prepaid, I would have found somewhere else to go. One of the 1st things I'm going to do when I walk in right at 3 o'clock is asked for additional Towels and supplies. Because I know for a fact they are not coming in!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHG Service, Owner at Candlewood Suites Lawton Fort Sill
Responded 5 days ago
Hello K3111YOpatricks, Thank you so much for sharing your experience with our hotel. I feel your frustrations about the room not being cleaned even on its scheduled day and for the poor check-in process. The circumstances you have mentioned are not what I want you to experience with our property. Our hotel is committed to providing our guests with the highest quality facilities. Sorry that we fell below your expectations this time. Your feedback is very important and I will share the details with the hotel staff so we can make necessary changes to improve our facility. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. Best, Ronald R. Case Manager IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC