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All You Need to Know About the Rooms
at Extended Stay America - Fayetteville - Cross Creek Mall

Room/Suite (23)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... The staff was very friendly and helpful and the hotel was in a great location. The room was nice and the beds were comfortable.
... on meals by preparing them ourselves. Overall the king size suite we reserved was very good. Bed was nice and comfy after...
... lobby was beautiful, staff great. I think I just got a bad room. Cabinet paint ripped off, fridge had rust on the side,...
Featured room amenities
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Reviews that mention rooms

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G2655BWgaryk wrote a review Apr 2020
Clearwater, Florida612 contributions38 helpful votes
The Extended Stay America in Fayetteville NC was a very nice surprise after traveling all day. The staff was very friendly and helpful and the hotel was in a great location. The room was nice and the beds were comfortable.
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Date of stay: February 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from iResponze A, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 6 Apr 2020
Thank you for evaluating your stay at Extended Stay America. We are delighted to know you were impressed with our fantastic location and loved various aspects like our upscale accommodations as well as the attentive service provided by our staff. We look forward to making your next trip exceptional as well. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrew C wrote a review May 2019
New Bern, North Carolina137 contributions28 helpful votes
We had a baseball tournament in the area on Memorial Day weekend. We booked this Extended Stay America due to its location, past reviews, price and of course, to save money on meals by preparing them ourselves. Overall the king size suite we reserved was very good. Bed was nice and comfy after these past 100 degree days to come back to. A couple of things to think about, we travelled with our pup. She was plenty comfy in the room as we were gone most of the day over the weekend, the bedroom has a nice closet where we placed her kennel. The entrance to the room needs to be reconfigured as there is a 90 degree angle which is hard to navigate with their luggage carrier. The bathroom is pretty tiny. Enough room in the bathroom for 1, and 1 only. Upon check in ask the person at the counter for their bin of pots, pans and dinnerware, that'll save you a trip back downstairs. The room itself was comfortable for the 3 of us (plus pup). 2nair conditioners in the room provided comfort not only for the livingroom area where the pullout sofa was located but also for our bedroom. Before anyone asks no we didnt make it to the pool (although it looked nice) because we were too busy at the tournament and too tired once we got back from it. We would definitely stay here again as it was a great price, comfortable accommodations, within walking distance to several nice restaurants (if you don't feel like cooking) and the customer service is superb! Thank you Extended Stay America Cross Creek Mall for a great stay! PS, the reason for 4 instead of 5 stars was basically just the entryway into the room. It was a little cramped.
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 28 May 2019
Dear Andrew, Thanks for choosing Extended Stay America while you were here to playing baseball tournament. It is delightful to know you appreciated our convenient location and spacious rooms, as well as our friendly service. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jstayhow wrote a review Dec 2018
4 contributions1 helpful vote
Disappointed to say the least. The lobby was beautiful, staff great. I think I just got a bad room. Cabinet paint ripped off, fridge had rust on the side, towels just laying by the sink. Door in bathroom scrubs the shower curtain rail - not even sure how possible - the bathtub has a few marks on the bottom, paint in bathroom has spots looks like a non matching paint color, has an odor and the bed has a few stains. I'm looking over the other reviews and pictures, though most outdated, I think I might have just gotten a bad room? Not sure. See pics. Older hotel I guess. Calling front desk now.
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 29 Dec 2018
Thank you for taking the time to post a review. We are sorry for the issues you encountered and regret the inconvenience it caused. We have shared your concern with the housekeeping team to be more diligent with their efforts so that our future guests never encounter a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jenniferlp4 wrote a review Mar 2018
5 contributions3 helpful votes
Clean place to stay. Staff was nice. Like the fact of a private room. On the downside the breakfast consisted of double chocolate muffins, hard oat batsand coffee. Also the toilet didn't flush properly. I think ithe has something to do with water conservation. But overall I will definitely stay here when I visit again!
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Date of stay: March 2018Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 4 Mar 2018
Jennifer, thank you for staying at Extended Stay America. We are happy to know you liked our courteous service and well-kept property. We value your feedback as it will help us improve our facilities moving forward. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jean C wrote a review Oct 2017
Hot Springs Village, Arkansas9 contributions2 helpful votes
Only problem was smell in hallway. Personnel were helpful and nice to deal with. Very convenient location. Nice having the suite, more living get space. They are pet friendly which is the main reason we chose this hotel. Will try another Extended Stay if we travel with our dog.
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Date of stay: October 2017Trip type: Travelled solo
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Review collected in partnership with Extended Stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 9 Oct 2017
Jean, thank you for staying at Extended Stay America while here for your reunion. We are pleased to read our courteous associates and the pet-friendly feature left you with a good impression of our hotel. Your feedback is of utmost value to us as it will help us to improve. We appreciate you being our guest and hope to see you and your furry-friend again in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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