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All You Need to Know About the Pool
at Crowne Plaza Queretaro

Pool & Beach (4)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... to connect me with clients using their own operator. Gym/ Pool – didn’t have time to see or enjoy Hotel is quite far from...
... has a phantastic view over the city, but is very dark. The pool was not in use and looked like it wasn't used for long time....
... decompress. The only issues that I had with the hotel is the pool is small, and the room key reader in elevator #1 didn't...
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Outdoor pool

Reviews that mention pool

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TraceyMH wrote a review Apr 2017
Toronto, Canada454 contributions92 helpful votes
+1
Crowne Plaza Queretaro
I arrived around 1:00am – As a Spire member was upgraded to a suite. This one was huge and beautiful – wish I could have stayed another night. The bed(king) super comfortable and the room was nice and spacious and had a beautiful view of Queretaro. Single stall bathroom and shower was nice with lots of amenities, mirror for makeup, hairdryer, and a robe and swan on the bed and slippers on the floor- really nice.
Restaurant – hotel has a very ample buffet – and staff was very attentive.
Staff – very very helpful – I had some computer and phone issues and they spent a lot of time to help me and went out of their way to connect me with clients using their own operator.
Gym/ Pool – didn’t have time to see or enjoy
Hotel is quite far from the airport – though if you are going somewhere downtown – everything is far from the airport - I understand now that if travelling from Mexico City or any other “nearby towns” just take the bus. The ride from the airport was almost an hour. TIP: leaving the airport one can go left or right – both end up at the same place but if you are arriving during afternoon traffic – go LEFT to San Luis Potosi – you will not run into so much traffic.
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Date of stay: November 2016Trip type: Travelled on business
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Marc0Ant0ni0M, Guest Relations Manager at Crowne Plaza Queretaro
Responded 7 Apr 2017
Good da TraceyMH Thank you so much for your comments, we take very seriously our guests´s opinions and we are so glad to read that you had a good time during this recent stay with us, please keep us in mind on further trips to Querétaro. Best of luck.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomas C wrote a review Nov 2015
Suzhou146 contributions36 helpful votes
Nice and convenient hotel with business customer as their main target. The rooms are OK, modern and with everything equipped what is expected today. All rooms have a beautiful view at the city. Staff is friendly and supportive. Breakfast, Lunch and Dinner are OK, but not outstanding or worth an extra trip to the hotel. The bar has a phantastic view over the city, but is very dark. The pool was not in use and looked like it wasn't used for long time. Distance to down town is too far to be a perfect sight seeing hotel.
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Date of stay: October 2015Trip type: Travelled on business
Room Tip: First or second floor, they count from the top down
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro
Responded 17 Nov 2015
Good day Thank you so much from all the staff at the Crowne Plaza Queretaro, its great to read good comments like yours. We hope to see you back soon. Best regards and thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chad D wrote a review Oct 2015
Yale, Michigan49 contributions19 helpful votes
My associates and I stayed at the Crown Plaza during a recent business trip. The rooms were very clean. The beds were very comfortable. The view of the city was breath-taking, and the staff were exceptional. In the morning, we would dine on Pollo Pibil, and eggs. After a long day of negotiations, it was a great place to come back to and decompress. The only issues that I had with the hotel is the pool is small, and the room key reader in elevator #1 didn't function.
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Date of stay: October 2015Trip type: Travelled on business
Room Tip: Try to book a room on the business section of the third floor. They are large, quiet, and offer a...
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro
Responded 23 Oct 2015
Good evening Thank you so much for sharing your comments this recent stay with us, it really is a pleasure to read good experiences from our guests. We long to welcome you back soon. Thank you again and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John_Zwicke wrote a review Sep 2015
San Salvador, El Salvador173 contributions45 helpful votes
+1
I recently stayed at the Crowne Plaza Hotel on a long business trip that was broken up into a 6-day stay, then back home for four days, then returning for 12 days. The hotel is a nice property with a great view overlooking the city of Querétaro. Built on a hillside, almost all the rooms have a great view.

The room itself is spacious and well furnish. Bed (king sized) was very comfortable. The décor is a more modern flair with deep red walls and art deco lamps. For myself I prefer a more practical and useful décor, the art deco lamps although very cool liking didn’t offer the lighting I would prefer.

The bathroom was spacious with a separate large walk in shower with wonderful tile features and glass doors. The sink and vanity arrangement was clean and modern with a granite counter top and raised sink basin. For me, the lighting was terrible and the mirror a bit too far away for shaving. I can’t imagine how it would be for a woman to apply makeup and do her hair. The bathroom did have a swivel makeup mirror, but again the lighting just seemed a bit dim and inadequate.

The amenities are adequate; the gym is small, but guests can use either the Holiday Inn or Crowne Plaza gyms (the hotels are attached to each other). The pool at the Holiday is by far nicer and larger than the strangely triangular shaped pool at the Crowne Plaza.

Breakfast at the hotel restaurant was good, not great, but good. I had to eat breakfast the first thing in the morning (6:00 am), and the restaurant was just opening up so understandably the pace seemed a bit unorganized. The signage wasn’t always in place at the food station to let you know what it was. I have traveled all over the world, and I do have to say this was one the strangest selection of food for a breakfast buffet. I have spent almost two years in Central America (El Salvador), and you always have your staple foods. It seems to be hit and miss here.

Service was good, but everyday I asked if they had tomato juice only to get a blank stare. My Spanish is not perfect, but tomato in English isn’t that much different the in Spanish. Plus the restaurant had a bar as well, come on I know you have tomato juice at the bar please make an effort to get it.

I did use the laundry service as well, and they did a great job. Sometimes you didn’t get all your things back, or you got someone else things but they were quick to straighten things out.

Housekeeping always did a great job. They accommodated my special request to have extra coffee packs. Thank you very mush to the housekeeping staff in for room 1212!!!

All in all, I would have to say that if the hotel made some minor improvements in the customer service arena it would be a four or five-star review. Little things like getting change at the front desk; we as Americans want to give your staff tips, but you MUST have change available to the guest. It was nearly IMPOSSIBLE to get change at the hotel. Post cards…please have stamps available so your guests can mail a post card. If you can’t have stamps, then please off the service of your concierge to mail it for you.

I do want to give a special shout out to the concierge Richard for all of his assistance in getting me a ride into town. Also to the young lady at the front desk (I’m sorry I didn’t get your name) but she helped figure out how to dial a phone number from my USA cell phone. She gave me her personal cell phone number so I could test out my phone. Thanks for your help!!!
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Date of stay: August 2015Trip type: Travelled on business
Room Tip: There are a few rooms that face the parking lot...do not get these rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro
Responded 8 Sep 2015
Good day John On behalf of all the staff at the Crowne Plaza Querétaro, we want to thank you for taking the time to share your comments on your recent stay with us, we strongly believe that our guest´s feedback is the best way to realize what we are doing right or wrong. We will forward your message to the proper areas and will work hard on the issues your are writing about. We hope to welcome you back soon and will be glad to thank you in person. Thank you again and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CUNKEN wrote a review Jul 2014
Cancun70 contributions34 helpful votes
The rooms and reception service are excellent. very comfortable beds. The location although great for a spectacular view over te city is not very convenient and there is nothing around that you can walk to. the restaurant is expensive and A plate of dried pasta covered ina luke warm cream sauce is NOT spaghetti carbonara !!!!! No bacon , no eggs .... Come on guys get a chef who can cook basics !!!!! The pool is very small and during our visit was way too hot . after a few days this fault was rectified.
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Date of stay: July 2014Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro
Responded 1 Aug 2014
Good day Thank you so much for sharing your comments, there´s no better way to find weak areas than the guests´s feedback. We will personally speak with all the areas involved in your comments and will take action immediately. Thank you again for your comments and we long to back you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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