I have stayed here before and it was very good however this stay we couldn't get anyone to answer the lobby phone so we couldn't get anyone to fix our problems. The room was damp, the chair mildewed, and we could not get a blanket for the pull out couch.
First time booking on Priceline and will be the last!For starters this was mini honeymoon.I booked here for hot tub/spa which they had neither,even though there were signs indicating there was.They did switch us to room with whirlpool tub for one of our 2 nights,but pump on tub kept coming on all night on its own.Then had to move to regular room for second night.Hotel staff was apologetic,Priceline was no help.The ONLY thing good about the stay was the company of my new bride.Goodbye Priceline,hello Hotels.com
It took me several years to return to this property and I am glad to be back. It went through quite a remodel and it just looks great. The room was wonderful and the staff was great. We all wore our masks and everyone was pretty amused about the whole situation. You can't beat this location as it is so close to KCI and I-29. You can get to anywhere from here. I hope to be back next year with or without a mask.
I am driving across the country alone, in the middle of a pandemic (I'm a nurse going to a hot spot). So, suddenly I am seeing the world a little differently. Things like whether the hotel has restaurant on site, or a lap length pool - those priorities are out the window. So, my current priorities are as stated in the title. I will add that the water pressure was excellent, room was really spacious, easy access to the parking lot (if you're alone and have to haul in multiple items, it matters), the windows open to air by 5" or so, the blind system is excellent. ALSO, you can PARK DIRECTLY IN FRONT OF YOUR WINDOW on 1st floor. Just adds assurance for those of us who have everything we own stuffed into a car :) Their grab and go (modified for the pandemic) was a piece of fruit, granola bar, water, and yogurt (? on last one). The staff were all exceptionally friendly. I had an excellent experience. Parking lot was extremely well lit for those who are traveling by moving van, and the hotel is away from town but right on the highway so it's convenient and you don't get any loiters. I was very happy with my stay. Oh, just in case it matters to others, you can hear the neighboring room (my neighbor was really loud) so if you are an extremely light sleeper then request one away from others.
We are both 'Diamond Select' members with BW. We were checked in by Zach, who was pretty much the worst front-desk employee we have encountered in 20+ years of traveling. He couldn't be more disrespectful, hostile, and unwelcoming if he tried. It's almost like he went to a special school to learn those skills. I seriously question the judgment of the person who hires someone like that to work at a hotel front-desk.
The room was tolerable, but the AC/heat was extremely noisy. We had a choice of either turning it off and being cold, or leaving it on and being unable to sleep.
Both the shuttle drivers we encountered were very pleasant and personable. Either of them would be a much, much better choice for the front-desk than Zach. Just give them some training and put them in charge of the front-desk, your guests will be so much happier.
The main issue with the shuttle is that the timings are very inconvenient. There should be one every half hour, not every hour as they offer. Also, the shuttle van has only 5-6 seats, which likely causes problems during peak times.
This is our second time at this hotel, and both times it has disappointed.