Awful!! We reserved online and paid for the late checkout option at 3pm because we were going downtown and wouldn’t be back in time for regular checkout at 11am. I confirmed the late checkout during check-in and was told yes, no problem. Upon returning to checkout at 2:45pm we were informed that they didn’t have a late checkout option, they already checked us out, and we didn’t talk to him the night before. Thankfully we had removed all our personal items from the room otherwise I doubt we could’ve retrieved them! He said he wasn’t going to charge us for an additional day, and acted like he was doing me a favor when we had already made arrangements the night before. I don’t trust him, I will be watching my account! Very rude, not listening, talked down to me. I was pissed. The room was gross and didn’t match the pictures online. None of their security cameras work and their breakfast options were minimal. Will not be returning and will be warning others not to come here. Save yourself money and trouble and don’t come here.
If I could give this hotel a negative rating I would. This was by far the grosses hotel I’ve stayed in. We had a concert we were running late for, so we were not in the room long initially, however we did manage to notice the terrible musty smell and find more than one bug in the bathroom along with a toilet in terrible need of replacement, but we just needed a place to sleep so we brushed it off and left. We left for a concert and upon coming back, pulled the blankets to climb into bed and were even more disgusted. There were MULTIPLE long, black hairs on the pillows and under the comforter on the sheets (no one in our friend group has black hair). The sheets and pillow cases also had many stains and dirt marks (looked like makeup someone had slept in and then they just flipped the pillow over instead of washing it) all over them. We left and did not even stay in the hotel. Now that I am trying to get a refund for refusing to sleep in their dirty beds and room, they are trying to deny me a refund because I was there, left and then came back and didn’t initially voice an issue with the room. We were in the hotel room for maybe 20 minutes as we changed quick and went to the bathroom before leaving for the concert. They are claiming we had time to check the room then and come to them with issues if we had any. Why is it my job to inspect the room immediately upon arrival? Is a hotel not supposed to provide clean bedding and a clean room? The whole point of the hotel experience to is to a clean, comfortable, home away from home. This is what you expect when you book and it’s sad that this hotel makes it their customers problems for expecting this after providing a dirty room and having no remorse for it. Not once did they apologize for the room being dirty even after we proved to them it was not our imagination by showing them a couple of the many pictures we could’ve taken in that room.
If it’s any tell to how bad it was, we ended up driving 4 hours home at 12:30 am instead of staying in the hotel.
Someone needs to send a health inspector or someone into this hotel and get it shut down.
We needed a place to sleep in this area so we could attend a family function nearby. I searched online and made the reservation a couple weeks in advance. Our room was clean and comfortable. The staff was very courteous. The continental breakfast was adequate and the coffee was very good and fresh. We didn't need anything fancy, just comfortable, and that it was. There is also a beautiful Catholic Church, Our Lady of Perpetual Help, across the street, which was a major factor in choosing this motel, as we planned to go to Palm Sunday Mass this morning.
As always I was pleased with the friendly service and amenities provided by this establishment. Check-in was a breeze. My room was comfortaKansas City Streetcar |ble and tastefully furnished.
The Broadway 47 metro stops right in front, continuing north to Westport, The Plaza, CVS, Mc Donalds, Gates BBQ, etc, reaching a walmart supercenter at it's turnaround point. In the other direction is Crown Center, Union Bus Station, Downtown, The Kansas City Streetcar , The Power & Light District, and the Metro transit hub, with connections to worlds of fun, area casinos and other destinations of interest.
You can leave your car in the well lighted parking lot and use the metro for painless transportation! Less than 100 feet from the entrance is an excellent oriental restaurant with a wide selection of delicious fare, a buffet, and delivery. In the office you will see several menus for wide range of local cuisine that can be delivered right to your door!
America's Best at Linwood & Broadway is the best option for affordable lodging with superior access to the best that Kansas City Has to Offer!
Three Thumbs Up!
It never ceases to amaze me how people base their reviews on champagne tastes on a beer budget.
I was in KC on a football weekend, We had reservations for dinner & drinks in the Old Westport area a mile South of the hotel. We were looking for a decent, safe place to sleep a the cheapest price we could without having to take a taxi/Uber from Westport to our hotel so we picked this one.
For less that $100 in Downtown KC, we were very near where we needed to be and maybe a 20 minute drive to the stadium complex. My son had just bought a new Infinity in KC that afternoon and had no qualms about parking it at this hotel. The parking area was safe, monitored by surveillance, and in a decent neighborhood. We didn't think twice and even walked a mile to Westport straight down Broadway from the hotel without the least difficulty or encountering any "sketchy" people whatsoever.
We didn't get a hearty welcome or a handshake from the attendant but we really weren't after one or offended that he didn't offer. He was polite, efficient, and got us checked in promptly.The non-smoking room did have a few burn holes in the comforter but there was absolutely no residual smoke smell anywhere. The carpet appeared clean enough (though I didn't inspect it with a fine toothed comb for debris), the bathroom was adequately clean and sized for one person at a time (we don't do group potty trips), and the A/C was perfectly functional if not a tad noisy but not alarmingly so. The beds were comfortable enough for a sound night's sleep. The hotel needs some updating but what doesn't? We were surprisingly very satisfied with our experience. It's a decent place and I would absolutely stay here again under similar circumstances and needs.
From some of these reviews, you'd think that this was a serial killer hangout or a vampire lair in a ramshackle nuclear dump site. I'm pleased to report that this wasn't the case so - as always - take extremely negative comments about this hotel or any review with a grain of salt. I'm glad I did because I ended up with a good value.