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All You Need to Know About the Rooms
at Red Roof Inn Lansing East - MSU

Room/Suite (31)
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Guests1 room, 2 adults, 0 children
US$78
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Room review highlights
... bit, and then I went back out to our car to go check out our room with my boyfriend. Now, this hotel was recommended to us by...
... disappointed by how long it took to get us checked into the room... probably a good 15 minutes or so. (Somehow the front desk...
This was the most horrible room ever. My horse barn floor is cleaner. The carpet was so dirty that I did not dare walk barefoot....

Reviews that mention rooms

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Cindy F wrote a review Mar 2020
Flushing, Michigan81 contributions25 helpful votes
+1
We checked in around 5pm or so.. the clerk was very nice. Taller gentleman with curly hair. We saw him outside when we pulled in, and he had been Lysoling all of the door handles to the rooms, which I can very much appreciate, because I'm immunocompromised. We chatted a bit, and then I went back out to our car to go check out our room with my boyfriend. Now, this hotel was recommended to us by a friend who has stayed there before. We know it wasn't a Hilton or something super fancy or expensive (and we weren't looking for that,) so we pull around, I pull out the cards, put the card in the slot, tried to turn the handle.. nada.. tried again.. nada.. tried the 2nd card.. nada.. boyfriend comes up with a genius idea to try and lift the handle UP vs down, and we got in. Ok great.. we can deal with that.

Normally I take pictures before I bring everything in, but I had to go to the bathroom really bad, and my boyfriend proceeded to bring things in. Now, we booked a disability access room. On first look, everything appeared to be ok... til I go to the bathroom. You open the door, and there's a sewer access that looks like black mold is all around it, and it's dirty as heck. Look up, and there's dead bugs and a ton of dust on the bathroom vent/light fixture in the bathroom... in the winter.. in March. The toilet was clean.. we had to hold down the handle to get it to flush properly.. but we're ok with that.. so then I go to wash my hands at the sink that's outside of the room. There was already water in it that didn't drain. I wash my hands, and the sink is nearly full. So I call my boyfriend over, and he figures out that the replacement drain stopper won't stay open, so he puts his hand in this nasty two person wash water, pulls the drain up, and it goes down. We did not figure out until the last night how to get this drain stopper out of the sink, and left it on top of the sink countertop, so we wouldn't have to deal with it again. This is during a COVID-19 outbreak, by the way. The last thing I need is to put my hands in dirty water to let the sink drain... but that's what I did every time I washed my hands til he could figure out how to remove said drain stopper.

7 or 8pm rolls around, and the WIFI cuts off both of our laptops. We do everything we can on our end to rectify the situation, and it was clear it wasn't our devices. The kind desk clerk puts us through to tech support, and he tells my boyfriend to do a few things that didn't work and hung up. My boyfriend is not a patient man, and has some pretty bad anxiety. I'm frustrated as all heck, so I call the front desk back, and the gentleman came down with his phone to try and connect to the WIFI on our side of the hotel (they have many different routers. Sometimes we could pick up number 4, but the strongest was 5.) He tries connecting with his phone, and couldn't get it to work either. He calls tech support back. Tech support calls our room phone, where I proceed to talk with him, and try working things out for over 2 hours. We tried rebooting. We tried different connections. He boosted connection power, he rebooted the routers remotely. He cut power to the routers remotely and restarted them. We did commands in DOS of all things (thank goodness I'm a tech-savvy, calm person and know what the heck I'm doing for the most part on a computer so I can figure out most situations on my own.) Eventually, we ran out of things to try, so he says just keep trying. Eventually it will let you in. Ok dude.. thanks.. idk how much y'all paid for that tech support call, but it was pretty pointless. About 1:15AM, WIFI starts working again magically out of the blue...and continued to work til Monday morning when we checked out.

The ceilings of the overhangs to the rooms were in serious disrepair. Pieces were falling down in spots, they had stains all over. Our room ac/heater was extremely loud, and we had to leave the door to the control panel up, or else it rattled so loudly there's no way we would have been able to sleep through all of that.

On the disability access point.. the room was barrier-free (aside from the closing bathroom door,) but had issues. The space between the foot of the bed and the rolling desk chair and desk was very narrow. A person with a regular sized wheel chair -might- fit through it, but definitely not a larger person with a wider wheel chair. The commode had handles on two sides, but the shower did not. In fact, the shower didn't even have a ledge where you could put your soap, shampoo, etc. We had to put our body wash and shampoo on the floor. The shower was barrier free.. so that was a positive. Just make sure you shut the curtain, because just by testing the water, water sprayed halfway across the bathroom making the floor extremely slippery, and there was no drain in the bathroom floor to take care of this issue, so it had to dry on its own, or you had to towel it dry. It took an extremely long time before the hot water kicked in, so it was quite wet by the time I found the right temperature. It was a standard low-flow shower head.

We have no idea about the breakfast offerings, as we did not check these out. I saw a soda vending machine in the lobby.. no idea where the ice machine was, but we had a bucket and bag for some. Kudos on the little personal package of tissues. The refrigerator, microwave, and TV worked fine. On a positive note, this is the only hotel we've stayed at that has had so many actually working power outlets. Both bedside stands had 3 or 4 plugs each, both bedside lamps had power plugs, the desk lamp had a power plug, the microwave even had two plugs, and there were still 3 or 4 extra ones all over the room.

There was a mystery sound coming either from the next room or the room above us, which the desk clerk heard while he was in there with us dealing with the WIFI situation. It wasn't adult times sounds, but either slamming or something mechanical that seemed to come from the corner by the sink or the bathroom.. we're not sure. We learned to ignore it, or just turned the TV up. It just happened at random through out our stay.

The walls needed a good spot cleaning. There was a huge stain just below the bathroom light switch, and a few more around the room. The bed was fairly comfortable, but could feel every time anyone moved or rolled over easily. All four pillows were comfortable, so thank you for that. Bed linens were clean. Maid service knocked on the morning of day-2, and asked if we needed anything. We exchanged towels and got a roll of toilet paper. She was kind. So while your staff were outstanding to us in person, there are some things that need to be worked out. I hope they work out, because there was an obvious building permit taped to the window of the lobby. Hopefully you're working on things to make other people's experience better, but we won't be back.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from redroof029, General Manager at Red Roof Inn Lansing East - MSU
Responded 24 Mar 2020
Good Afternoon, We sincerely apologize for not having a positive experience with us during your last stay. I have spoken to my staff regarding the issues you have described so we can take care of them. I have been in contact with tech support about the issue with our WI-FI. Breakfast was not explain to you because we have temporarily suspended breakfast due to the COVID-19 outbreak. Again, we sincerely apologize for your stay not being as enjoyable as it could have been. We strive to provide quality lodging for those who need it & hope you would give us another chance next time your in need of lodging. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New_friends_GR wrote a review Oct 2019
Grand Rapids, Michigan3,324 contributions105 helpful votes
My spouse and I spent a Saturday night in October 2019 at this Red Roof Inn. We arrived at around 3 p.m. on that Saturday and were disappointed by how long it took to get us checked into the room... probably a good 15 minutes or so. (Somehow the front desk was slammed at that time, and I felt bad for the front desk staff because they seemed to be dealing with some computer issues that were slowing things down.)

Something awkward happened, too, when the gentleman assisting with the check-in offered us some bottled water... only to discover, after he'd offered it to us, that no bottled water was available. Again... I felt bad for the guy because I didn't get the impression that this was his fault at all.

When I first made the reservation, I'd asked for a room with a king-sized bed. Unfortunately there weren't any king rooms available, so we took a room with two double beds. (The double beds were kinda small.) Our room (#209) was fine... no complaints, really.

This property does have breakfast available. (I don't usually see that at Red Roof Inns.) My spouse and I tend to be picky about breakfast, so we ate breakfast elsewhere.

I'm glad we stayed here, and it wasn't that bad, but I'm not sure I'd stay here again based on some of these issues that seem to come from management.
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Date of stay: October 2019
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from redroof029, Manager at Red Roof Inn Lansing East - MSU
Responded 5 Dec 2019
Dear valued guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for having issues with with your stay. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kathy Taylor wrote a review Oct 2019
2 contributions
This was the most horrible room ever. My horse barn floor is cleaner. The carpet was so dirty that I did not dare walk barefoot. The bedside lamp did not work, the only electrical outlet for use at the sink did not work. The shower head had a huge hole in the wall, was afraid to use. Left 2 days early. Never again! Housekeeping tried to do a good job.
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Date of stay: June 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from redroof029, Manager at Red Roof Inn Lansing East - MSU
Responded 5 Dec 2019
Dear kathy, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING EAST - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for having issues with cleanliness of our rooms. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linde Barrera wrote a review Mar 2019
Brooklyn, New York47 contributions8 helpful votes
I am visiting Michigan’s state capital building, Michigan History Center, and RE Olds Transportation Museum. I chose Red Roof Inn #029 for its cleanliness, comfortable bed, convenient location, economy price and helpful kind staff. I checked in on Monday night, March 4, 2019 and Corinne C. was not only efficient but sweet. She saw I needed tissues and gave me a pack, immediately. I had spoken with her on the phone earlier as to what public city bus to take from the Greyhound/CATA station and she told me #20, which was correct. Corinne also told me that they make coffee at regular intervals throughout the day and their continental breakfast is available from 6 am to 9 am. My room is toasty warm too and I am grateful because the temperature outside this evening was about 18 degrees! I give this hotel 5 out of 5 stars.
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Date of stay: March 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Jamie O wrote a review Feb 2019
Oak Forest3 contributions2 helpful votes
We have been staying at this hotel for thr last 6 or 7 years when we come up for the Spartan Stampede Rodeo. The staff is always very friendly and this year we stayed in one of the remodeled rooms which was very nice! The room was on the smaller side, but it was perfect for what we needed for the night. We will always choose this hotel!
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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