First, the good. The front desk attendant was very welcoming and friendly, and we checked in quickly. The breakfast was generous and had lots of variety. The cinnamon rolls did not disappoint! Now the not so good. The mattresses in our room were in sore need of replacing. My mattress cratered in the middle and I kept rolling in. The mattress on the foldout sofa was just awful. Thin, lumpy and dingy. Our 20 year old son slept on it, poorly. I was glad to see the volume dispensers of shampoo, conditioner and body wash in the shower, which is better for the environment than all those little disposable containers, but that plus was offset by the massive amounts of styrofoam. My total bill was around $200, which seemed way too high for bad mattresses.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing
Responded 30 Aug 2019
Dear HenrysOnTheGo, Thank you for your kind review of your stay with us at our Holiday Inn Express Hotel & Suites East Lansing. We appreciate your very positive comments regarding our breakfast, your check in experience and the volume dispensers in the bathroom. I will gladly share your laudatory review with our personnel. I have also taken note of your review about the mattresses in our room. Please be assured that I will recommend it to our management for assessment. I apologize for the inconvenience. We would be pleased to welcome you back soon and we would be happy to assist you for any further concerns and requests. Best Regards, Ben W. Case Manager IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC