We flew over from England for our sons wedding, four of us including my 4 year old grandson Archie. The team were fabulous, they were always on hand to help and made each and every one of us feel special. Gillian, Vee and Martha, a big thank-you to you guys, England could learn a lot from your customer service and people skills, always smiling We loved our daily chats and you were all so patient and kind with Archie especially when he was counting down the time for the Uber to arrive on a daily basis!!!! 😀. Gillian, thank you so much for the chocolates you bought Archie and to Vee for the cookies, we were so so touched that you ladies did that for him, he was just so so chuffed.
Also a big thank you to Linda for looking after us and chatting to us at breakfast, again always smiling.
We originally had 1 room but decided to book another and Martha sorted an interconnecting room for us which was just perfect. The hotel was very clean, the rooms spacious and the beds very comfy, great showers too, the hotel services staff were always polite and helped keep our rooms tidy and clean, not easy with a four year old spreading Lego everywhere 😀
We would all definitely use this hotel in the future and would recommend it, it’s in a really great location to get out and about. The King Street Cafe was really good as was The Chateau, both good places to eat and within walking distance.
For us this hotel and its team was a hidden gem, can’t wait to come and stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MarthaHorne, Front Office Manager at Hampton Inn Franklin
Responded 5 Feb 2020
Jacqueline, Thank you so much for your wonderful review! It was such a delight to have you and your family stay with us. Congratulations on your son's wedding! What a wonderful family you have. We were all so sad to see you leave. Hopefully you will need to visit your son and daughter-in-law, and we will have the pleasure of your company again. Archie was adorable and he left his very own fan club behind. Thank you again for choosing the Hampton Inn, Franklin, MA, we look forward to having you stay with us again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC