Staff is welcoming and accommodating. Like that the location is off a main thoroughfare; what "road" noise you hear is from the T a short distance away. Room was spacious and clean but not without its problems: toilet ran, only one panel for mirrored closet door hung, no clock radio (had to ask for one) and furniture that has seen better days. Front desk seemingly concerned mentioning that the problem of well-worn furniture is being addressed and concerned enough to adjust our bill with reward points. The pool is of adequate size but does not give a sparkling appearance. Breakfast is good - eggs, meats, cheeses, breads, yoghurt, waffles with many topping choices, oatmeal, fresh fruit. Lucky for us, the inn was not crowded so it was very quiet and no problem getting a table at breakfast. Still, when returning next spring would stay at this Residence Inn; our first choice for many years.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from KateE1522, Director of Sales at Residence Inn Boston Franklin
Responded 19 Jun 2019
Thank you for sharing your experience at the Residence Inn Boston Franklin through TRIP ADVISOR. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC