Date of stay: June 2019Trip type: Travelled with family
My father and I arrived late in the evening due to a late flight. We were not let into the hotel. Staff was so rude to us! They charge your card right away instead of when you check out. The room was horrifying! Stains on the sheets, no hangers in the closet, shower head held together by fabric, bathroom door would not close and plastic cups filthy. We were afraid to lay down but also so tired we didn’t want to sleep in our car. Alarm clock didn’t work and you couldn’t not call the front desk because the phone did not have a cord. We were registered for a 3 night stay. We immediately checked out that morning and found a hotel elsewhere. Do yourself a favor...pick another!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RLResponse, Guest Relations Manager at Americas Best Value Inn & Suites - Griffin
Responded 17 Jun 2019
Dear Alesia, It saddens us that you decided to cut your visit with us short, and we are so sorry that our hospitality fell short of our high standards. The condition of your room was unacceptable as well as the service you received, and we will take action immediately. Please, forgive us. We would appreciate any opportunity to regain your patronage and impress you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC