Date of stay: June 2020
I rarely write bad reviews but this property was so disappointing I am compelled to warn my fellow travelers.
Normally, Marriott is a brand that you can trust but this property is a 2 star hotel, not a 4 star resort. It appears to have been built in the 80's, it's exterior corridor, the beach is tiny, the pool is packed with no social distancing, the parking garage is a joke, and they charge $15/night for parking. Kids running around screaming and yelling after 11pm with parents nowhere to be found. Probably not surprising considering the guests at this hotel appear to be Motel Six regulars.
The overall condition of the property is run down and in dire need of maintenance. The pictures on the Marriott website are completely deceiving as well. Consider yourself warned and stay away from this place.
Room Tip: Stay at another property
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Shannon Burdge, General Manager at Key Largo Bay Marriott Beach Resort
Responded 9 Jul 2020
Dear hahabye, I am very sorry you did not enjoy your stay. I am somewhat surprised by your review. We have just completed a major renovation of our rooms and pool deck and both are exceptionally well maintained. If you stayed during the July 4th holiday, the hotel was quite busy with families this could explain the volume of business at the pool and beach. Again, my apologies your stay did not go as planned, we do appreciate the feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC