To the owner who treated us so Poorly during our brief stay: I worked for Hyatt Hotels and Resorts as a front desk agent, concierge, Catering Sales Assistant, Executive Assistant, Catering Sales Manager, Group Sales Manager, Front Office Assistant Manager, and IT Sales Manager at 4 different properties, - over a span of 11 years. Your goal as a hotel manager/owner is to provide the Best service, accommodations, and experience possible to each and every guest: Consistently! and offer a rate which is Competitive to what you are providing. Any hotel manager who can't contain their emotions when dealing with the Public, who can't Not, not take it personally: will *Fail. I Never let a single guest complaint in my 11 years fluster me. In All my years traveling I have NEVER had a hotel staff member enter my room with her key, unlocking the security lock, without knocking, knowing their guest is in the room dressing, attempting to depart. I have *Never been *Harassed as I was at your Motel. I Did travel from Orlando where we were staying at The Silver Lake Resort for $118 dollars a night, which was, a True *Resort. I assumed a small Resort property, as you have advertised, in such a small town (Cape Coral) would be priced appropriately at the $105 I was charged to stay at your hotel. Not $50 less than The Westin (a True Resort property), which was charging only $155.00 on this night. You should Change your name to The Dolphin Key *Inn!!! and Stop misleading the public so grossly. Your rates should Never be more than 1/2 of what The Westin is charging! Your rates should be competitive with your "Comp Set", - that is: the other hotels in the area, but, you can't quite compete with The Westin and should price accordingly so people are not upset and do not feel misled upon their arrival! You should also have laminated directions to use your unique European showers in plain vision in each and every room as I am certain you get a lot of calls. You And your staff should all go through hotel management training as you Clearly do Not know how to run a motel! It takes More than renovating it, - you have NO service skills! Every room should at Least have the standard iron and ironing board in it?! Every room should have a Do Not Disturb card that can Easily be placed in it's key lock! or a sign to hang on the doorknob and it should be Respected no matter what!!! A 10am check out is Ridiculous! Offer your guests 'something' of quality since you have Very little to offer in both location and accommodations! I felt like I was staying at a scary Bates Motel, outside of the somewhat renovated and clean room, But, you should have invested in more comfortable beds! We will certainly never forget our stay with you! Good Luck running your newly acquired *INN! You Need it!