The AC hotel near to Cape Town’s famous Victoria & Alfred Waterfront was our base for four nights as we explored beautiful Cape Town. Location is the huge bonus here really, the hotel was clean, nicely designed, modern and all the staff friendly and unobtrusive. It does the job perfectly well if you are looking for a nice place to sleep but intend not to spend a lot time in your room.
Our room overlooked Cape Town’s container port although you can book rooms that look out over the city and up towards Table Mountain. Hardly the most exotic view of the Mother City but the sound proofing is good and you cannot really hear the comings and goings just a short distance away. The cruise port could be seen from our room as well which gives you nice views of any visiting ocean liners. The room itself all worked exactly as expected with an easy to use safe, desk, chair, plenty of lighting as well as natural light. Our bed was huge and extremely comfortable, housekeeping kept the room tidy and it really was spotless. The bathroom was contemporary with a superb shower but no bath, nothing spectacular but very functional.
Location, location, location is what it’s all about with the AC Hotel. Marriott have cleverly targeted the hotel to appeal to those who don’t want to pay the big prices to be on the V&A Waterfront but want to be within a short walk of all the action. The walk took 5-10 minutes at a steady pace, it’s not glamorous (you go past a building site, Audi dealership and a petrol station) but I felt that it was perfectly safe to do in the day and at night. If you have any doubt or don’t want to walk Uber is used commonly all over Cape Town and is very cheap and safe so ideal for the 3 or 4 minute car journey. Aside from being close to the V&A the hotel is also near to the main highway in and out of Cape Town that you use for the airport as well as being a short car journey from the sights and sounds of the central business district.
Breakfast is largely a buffet with a small menu of dishes that are cooked to order, these are nice for a change as the buffet can become quite repetitive after a few days. The buffet itself is unspectacular but the quality of the food was fine, there were always plenty of staff buzzing around to fill things up and it never seemed overwhelmed with people either.
I would stay at the hotel again, it provides a value for money place to stay and is an ideal base for visiting a lot of the main attractions that Cape Town has to offer. Sure it’s not the grandest hotel in the city but if you intend to to spend a lot of your time exploring, do you really need the lavish grandeur and high cost of the really upmarket hotels?
I have stayed in this hotel for 2 weeks for my business trip and during this period I had worst hotel experience in my life. Because of following reasons I will never choose a Marriott hotel ever again:
- 200 Swiss francs (around 200 US dollars) got stolen from my hotel room. After escalating this to the reception, they took a note of it but never acted or informed me even though I have followed it up several times.
- My laundry got lost. Once I gave them my laundry to wash, after more than 12 hours of not receiving it, I went to reception who told me that I have never gave it to them and were very unprofessional. I had to convince them with describing the receptionist to whom I gave it to in details for them to start believing me that I really gave them my laundry. After one day they figured out that I indeed gave it to them and only then they delivered my laundry back. Very unpleasant situation as all my laundry included all my clothes.
- The elevator was not functioning properly during all the 2 weeks. Even though the hotel had 2 elevators, one was not properly working, as there were no stairs I had sometimes to wait even more than 10 min for other elevator to be free and come to my floor.
- Room service: after ordering a stake I had to wait over 1 hour for it to be delivered to my room, steak was already cold, the butter melted and soaked in the stake, fries were very sloppy and soaked as well, and dessert as it was hot chocolate moose, it was not anymore as everything was melted with one another.
I am usually not a picky person and not writing any reviews however in this case I wanted to make sure to let people know to STAY AWAY from this hotel at all cost as it was the worst experience ever (and I have travelled a lot).
We booked the AC Hotel as part of my wife's 60th birthday celebrations. Where do I start. We arrived before our room was ready so went for lunch in the restaurant. The staff were so amazingly friendly, helpful and fun. Couldn't fault the food or the wine.The room was really comfortable, we had a mountain view king with amazing views of Table Mountain. It was well equipped with everything you needed. To get to the V&A Waterfront you have four options.The free water taxi from the rear of the hotel to the One & Only Hotel, vouchers from reception, the free shuttle bus from the front of the hotel to the Silo. Both run on the hour. Times vary summer and winter.Third is through a small gate, out through the front door left along the building when you get to the carpark entrance you will see the gate in the fence. The V&A is a five minute walk Finally you can pay for an Uber.
Breakfast is something else the choice of food was amazing and excellent. During our stay a serious fire broke out near Clifton First beach where the rest of the family were staying in an Airbnb. They had to evacuate but the staff at the AC stepped in and we has a room arranged for them within 5mins. The hotel smelled slightly of smoke after they arrived but at least they were safe. All in all no complaints and next time in Cape Town we will be staying at the AC Hotel.
I am a little late to post this but I would not want my unfortunate experience to go unannounced. I have been choosing Marriott for my business stays and have high status. I thought it would be a great idea to take my family here and enjoy a stay only for pleasure. During the reservation I have asked for an upgrade if possible or a bunk bed for my sister. Upon arrival everything seemed fine, when I entered the room the bunk bed was not placed and I called in. The bunk bed seemed fine only to fit a small person but my sister was okay with it. The first morning my sister specified she was not able to sleep because the bunk bed was so uncomfortable, when I tried it it was unbelievable it was like a rock. I went to the reception and asked if we could have another bunk bed, they said no this was the only kind they had. He went in talked to the manager, I asked if we could change our room to fit another bed and they said tonight the reservations were totally occupied and tomorrow they would be more than happy to help. The next morning I went up to the reception and reminded them jokingly saying "we had a bunk bed situation", " can you make sure our room is ready for tonight?", the receptionist named Muneerah without even listening to me, and in a very rude manner said that she had no idea and that it was not possible. I told her the manager was informed and if she could check that would be great. Then grabbed breakfast very quickly to attend our tour. We returned at 10 pm and stopped at the reception. The receptionist on duty were not informed and the night manager was not informed of the situation. I told them this was my third time explaining the situation and we needed to change rooms, they said they have no availability for the night. I told them that this was unacceptable and they help us at last our room being ready at 12 am and us having to move everything. They checked on us but there was no further apologies or any sort of cute gesture. In the morning I went to the manager to ask what the problem was her name was, Marelize ( if I am not mistaken with the orange hair ) she said she was sorry and that she would talk to find out where the communication issue happened I asked for Muneerah's name as by the time I did not know and she was not wearing a name tag, Marelize said that she couldnot provide a name in the end giving it in as by policy they have to wear name tags. Marelize told me that she should have had a name tag ( telling me that I ve seen wrong) which tomorrow again we saw she had not. I went up to Muneerah to let her know that she was very rude and that she took no action upon a request that was made and I needed to escalate this. I approached Marriott employees being honest and the next days of our stay because of this we did not even get a good morning from them, experiencing their attitude. Also it is important to mention that the general manager (David) was informed but never stepped down to oversee the issue or talk to us.
Because of my unfortunate stay I will do anything in my power not to stay and prefer Marriott Hotels for a while. I always had pleasant experiences and treated and was treated as family in my long stays. After staying over 200 + days in the last 1.5 years I will be switching my choice for business travels too after this experience we had to go through in Cape Town with my family.
After emailing the hotel and advising them of time of arrival for the 3 rooms I booked, the check in process was very very slow. The other two rooms received upgrades and welcome gifts, I received nothing, which may sound petty, but this is the 4th or 5th time I have visited. Apart from that staff good again, food good, room clean.