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All You Need to Know About the Rooms
at Protea Hotel by Marriott Kruger Gate

Room/Suite (137)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... between the airport and hotel. Nice welcome, very clean room, a few bugs - but it's South Africa and you're in the bush!!...
Room: 401 is the place to be for a junior suite- on the edge with an extra outside lounge and outside shower. A beautiful...
... Marriott brand. 1. The rooms: we stayed in the new section (room 440) in a beautifully decorated room. However, our patio...
Most popular question about the rooms
I am planning on staying here in April in a room with two double/queen beds. Do the rooms have a mini fridge / bar fridge to keep small items cold ? What type of meals are on...
Answer from Stephen M
Mar 2018 |
yes there was a fridge in our room. Re Breakfast If you are going on Safari a Packed breakfast is available and a packed lunch...
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Reviews that mention rooms

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David C wrote a review Mar 2021
Burbank, California84 contributions201 helpful votes
I pre arranged a pick up from Skukuza Airport, and if that's where you arrive, I recommend you do that. Easy pick up and we saw animals between the airport and hotel. Nice welcome, very clean room, a few bugs - but it's South Africa and you're in the bush!! Very comfortable room, AC worked great. Good breakfast and dinners. Staff tried really hard, remembered my name, room number and coffee order in the mornings. More than I expected. Lots of small wows throughout the stay. I would absolutely return and highly recommend. Francois the GM was also a perfect host, and visible to the guests. Thanks to Nomonde for pick up, drop off, and communication prior to arrival.
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Date of stay: March 2021
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Protea Hotel by Marriott Kruger Gate, Marketing at Protea Hotel by Marriott Kruger Gate
Responded 2 weeks ago
Dear David On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Protea Hotel Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We also recognize these are unusual times and we thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaydenuss wrote a review Feb 2021
Skukuza, South Africa48 contributions
Room: 401 is the place to be for a junior suite- on the edge with an extra outside lounge and outside shower. A beautiful room for two. The decor is stunning and the bed... basically a cloud.

Pool: it's a view and a half- looking into the Kruger you're sure to spot some wildlife. Roel and Walter were superb waiters and made sure we had everything we needed.

Massages: we had an incredible couples massage in the tree tops- a must do!

Food: the breakfasts were delicious, but if you aren't a fan of eating the same creatures you're here to admire then the dinners will fall a star short. #vegetarian
Book yourself a Private Dining Experience in the lookout-AMAZING

Kruger Park: 100meters from the Paul Kruger Gate-ideal. Self drive is R210 for two.

Children: definitely kiddie friendly
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Protea Hotel by Marriott Kruger Gate, Marketing at Protea Hotel by Marriott Kruger Gate
Responded 28 Feb 2021
Dear Jadenuss Thank you for sharing your experience with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are so glad to hear your enjoyed the new Suites and the look-out! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bernie wrote a review Jan 2021
Johannesburg, South Africa38 contributions16 helpful votes
Our favourite hotel is sinking FAST!!! This is our third visit to the Kruger Gate hotel in 2020. We were here in Feb, September and now in December (28 December to 1 Jan 2021). On each visit the hotel’s service, food and hospitality deteriorated at such a pace that sadly we will not come return unless something drastically changes. This hotel, in its current state, is not worthy of being associated with the Marriott brand.

1. The rooms: we stayed in the new section (room 440) in a beautifully decorated room. However, our patio was dirty on arrival and only cleaned on the last day of our four night stay.
2. Food: appalling is an Understatement for the food both in terms of quality and quantity. The boma dinners that used to be a highlight for many guests of this hotel has now become the most disappointing event of the day! The same tasteless, unattractive and poor quality food was dished up four nights in a row! ‘Wors’ pap and tomato ‘sheba’ sauce is the highlight of the meal. For new years eve the same dismal dishes were presented with not so much as the slightest effort to make it special for the guests or to make it ‘feel or look’ like new years eve.
3. Deck and pool service: this was the most frustrating experience of the whole holiday. Drink orders, took on average, one hour. Food orders on EVERY occasion had to be repeated and took ridiculously long. Hotel guests were so frustrated with staff and their lack of competence which caused more anxiety amongst staff. It is evident in service that limited staff are trained in hospitality services at this hotel.
4. Staff: with the exception of two people (Sam Monareng and Experience Mduli) the staff were unfriendly, incapable and VERY unhelpful. Sam was doing his best with limited resources, night after night to try and manage the chaos during dinner service! As an qualified HR person it is evident that this ship is without a captain! We have not ONCE during our stay encountered anyone from management during the rounds and checking up on guests. The reception staff where also very unfriendly upon arrival. Upon checkout we were asked about our stay and clearly not interested in our reply the front desk person dismissed my husband’s response.
5. Rates: This hotel charges top dollar but delivers below expected standard service. Marriott further advertises a 25% discount on accommodation on Facebook till end of January 2021 but when trying to access this through the Bon Voyage app it is simple not available. Front desk was again totally unhelpful and incompetent to assist with the Bon Voyage application.

In conclusion, I have written several positive reviews about this hotel over, give and take, the last 10 years. Based on our current experience I rate this hotel a 2/10 and would not encourage anyone to visit this hotel in its current state.

NOTE: I am totally aware of the impact that Covid-19 is having on the hospitality industry and this hotel in particular. However, most of the challenges the hotel are facing can be resolved without blaming it on Covid.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes1 Save
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Response from Protea Hotel by Marriott Kruger Gate, Marketing at Protea Hotel by Marriott Kruger Gate
Responded 7 Jan 2021
Thank you for taking the time to share your thoughts regarding these issues and for your stay with us at Protea Hotel by Marriott Kruger Gate. We appreciate you bringing it to our attention. The General Manager has been looking into the matters brought to our attention and he had a meeting with his management team as well as the junior staff and did some training on the matters. We are doing everything to avoid this from occurring going forward and we take these matters up very seriously. We hope to welcome you to the hotel real soon when travel brings you back to the Kruger National Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walkertravel50 wrote a review Dec 2020
York, United Kingdom460 contributions74 helpful votes
Lovely communal areas, low rise and a great place for us for one night before we entered Kruger.

Reception, housekeeping and the guy in the coffee shop are awesome. Restaurant staff average, we thought the buffet dinner was surprisingly good, enough choice for most people, breakfast was just ok.

For us, we loved the room after an overnight flight, well worth the upgrade if you can.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Protea Hotel by Marriott Kruger Gate, Marketing at Protea Hotel by Marriott Kruger Gate
Responded 7 Jan 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Kruger Gate. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most, our valuable GUESTS!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llueca wrote a review Dec 2020
London, United Kingdom221 contributions50 helpful votes
What I like the most about this hotel is that it is literally at the entrance of the Kruger park. It makes it so convenient for safaris and self drives rather than driving for many KMs.

Room furniture is rather simple and a bit old but very clean and functional. I know there are luxury hotels in Kruger but here you get all you expect from a hotel in the middle of the jungle!

The swimming pool area and the bar are amazing and you even get to see some elephants and other animals from there. The gym is also very nice and new.

I would definitely recommend to stay here

Suggestions:
- improve room service menu. Offer some healthy options such as salads and some meat dishes (no sandwiches or rolls, just meat like a steak)
- make sure someone is in the swimming pool area in the morning or at least leave some towels available for the guests
- put towels in the gym and clean it more often
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Protea Hotel by Marriott Kruger Gate, Marketing at Protea Hotel by Marriott Kruger Gate
Responded 7 Jan 2021
We are delighted that you enjoyed your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most our valuable GUESTS! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We also recognize these are unusual times and we thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Stephen M
Mar 2018 |
yes there was a fridge in our room. Re Breakfast If you are going on Safari a Packed breakfast is available and a packed lunch if you are out then. Both need to be booked the night before.
1 vote
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Meagan H asked a question Aug 2017
Haverhill, Massachusetts1 contribution
Does anyone know/remember what the room security deposit is per night for incidentals?
Answer from bbwilletslp
Aug 2017 |
No idea.
0 votes
Answer from oxcebo
Aug 2017 |
Based on our experience, it includes dinner and breakfast. It should be explicit in booking com site
0 votes
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Answer from CraigBianca
Nov 2015 |
I would ask for a ground floor room close to the swimming pool as the buck seem to gather there, it's a bit of a distance from the lobby but you can order drinks and food from the bar. Perfect place to have a sundowner
1 vote
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Answer from Elna B
Nov 2015 |
Purified Water ,tea and coffee bags are provided. Personnel very helpful will provide you with more if you ask.
0 votes
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