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All You Need to Know About the Pool
at Mercure Nelspruit

Pool & Beach (12)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
Room dirty Had to ask for a hair dryer Pool was exremley dirty and could not be used all 4 days of my trip Pool area was not...
... simple but hearty. Great bar with a friendly bartender. Pool area is delightful. Hotel is directly across from a...
... no BBQ facilities, there is, it is are round the back of the pool area. The suite was spacious, we did have ants in the...
Featured pool amenities
Outdoor pool

Reviews that mention pool

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Delicia C wrote a review Jan 2020
3 contributions
Room dirty
Had to ask for a hair dryer
Pool was exremley dirty and could not be used all 4 days of my trip
Pool area was not kept clean
Overall very bad experience....
Would like to hear from the hotel as to why I experienced such
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Date of stay: December 2019Trip type: Travelled with family
Value
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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travelmop_10 wrote a review Dec 2019
Denver, Colorado115 contributions49 helpful votes
While the people at the front desk were lovely, and the common areas are impressively big, the 2 room suite we stayed in was surprising sub-standard for an international brand like Mercure. Carpet was dirty (not vacuumed), the room smelled bad and furniture was long passed its useful life. Breakfast was simple but hearty. Great bar with a friendly bartender. Pool area is delightful.
Hotel is directly across from a shopping mall and about 30 -45 minute drive to the airport.
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Date of stay: December 2019
Room Tip: Ask if any rooms have been upgraded
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Karien L, Rooms Division Manager at Mercure Nelspruit
Responded 19 Dec 2019
Dear Travelmop_10 Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manger Mercure Hotel Nelspruit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rebecca wrote a review Oct 2019
Greater Manchester, United Kingdom543 contributions80 helpful votes
We booked a 2 room suite and stayed for 2 nights on route from the Kruger to Jo Burg.
Noticed a few reviews say there is no BBQ facilities, there is, it is are round the back of the pool area.
The suite was spacious, we did have ants in the kitchen area but nothing too serious. The rooms were clean and comfortable, if a little dated. Air conditioned and safe were in the suite.
Staff were friendly and welcoming, Elvis behind the bar is the man for cocktails! Pleasant sunbathing and pool area with a pool table and table tennis. Location wise it is next to a mall so for shopping of any kind, including food, it is ideal. Many good resturants a short walk from the hotel in the mall. It did get a little noisy at night with cars, but to be expected as it is next to the shopping mall and within an industrial area.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karien L, Manager at Mercure Nelspruit
Responded 10 Nov 2019
Dear Bexandco We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Elvis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hazel55_12 wrote a review Apr 2019
London, United Kingdom20 contributions10 helpful votes
Good location,right opposite Illanga Mall. Friendly staff.Furnishings and rooms a bit tired and in need of revamping.Great swimming pool but not clean when we were there.so couldn't use it!Otherwise great hotel!
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Date of stay: April 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karien L, Front Office Manager at Mercure Nelspruit
Responded 14 May 2019
Dear Hazel, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SusandeBeer wrote a review Aug 2018
4 contributions
very noisy across a busy mall no glasses in room one day when we came back from an outing the room was still not cleaned the bedding is so heavy you cant turn around the staff are friendly very nice clean swimming pool drinks at bar very expensive room service food not bad
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karien76, Rooms Division Manager at Mercure Nelspruit
Responded 31 Aug 2018
Dear Mrs S de Beer, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manger Mercure Hotel Nelspruit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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