Amongst the multitudes of OYO's right next to eavch other, this one was promoted as a 'premium stay option'.
after booking through the OYO app, i got a message asking me to call the property to confirm (very unusual). so i did, and the guy asked me to call back in 5 mins to confirm.
Called back and then they said all good to go.
Arrived at the hotel, and as soon as I was ready to check in, OYO sent me a message stating that as per 'my request' the hotel room was cancelled. WHILE I WAS IN THE LOBBY.
the staff then said for me to pay cash. It took a further 20 mins for the room to be ready. Which we then walked into and discovered that the pillows HAD NOT been changed and had the creases from the previous sleeper (as well as the stench of tandoori food).
just not good enough - super shady experience and NEVER AGAIN!
Hotel was very bad condition bad smell . When passing to room it was bad smell and restaurant also very bad smell from A.c. but staff is very helful. We we not stay next time.breakfast is optional.no choices
A good stay on a short business trip. Room was good and clean though a bit small. But majority of places at Mumbai have small rooms. So not an issue. Breakfast was good. Food was tasty. Staff were a bit slow to respond. On few occasions I had to remind them twice about my requirement. But its OK. Surely recommend this hotel.
Would not call it a bad experience but this place needs urgent attention. Too early for a judgement but when I arrived there was no AC on in the lobby which I can understand as the hour was late. But the passages was a bit shabby. Room also lacked maintenance and the AC did not work properly. This is my Go To place for business and leisure visits to Mumbai. Location is fantastic. Bang below Marol metro station. Hope they improvise.
I thoroughly enjoyed my stay at Concord Galaxy. The staff were helpful, the food was delicious and my room was clean and comfortable. Breakfast was included and was really good. When I needed to go to the airport they provided a taxi service amd the driver was excellent.