1. The location is very good and just a 5 minute walk from the Karol Bagh metro station.
2. Check-in is open all night so you can walk in whenever you want.
3. The hotel and the rooms are maintained well - and are quite pleasant (unlike other hotels in the area, you can see things out the windows)
4. The food in the hotel is below average. Its best to get a room without breakfast. There are a number of great breakfast places within walking distance.
5. The billing is a little shady. I asked to pay my room service bill by CC - suddenly, GST got added. Asked for a proper printed bill, and they couldnt give me one. So be ready for those antics.
6. Otherwise, the staff is ok, Not great, but efficient and functional.
All-in-all, a good place to stay on a business trip when you are planning to only sleep in the hotel.
Stayed here one night as part of an organised tour. Room was clean, spacious and bathroom OK. Tea & coffee making bits but no kettle!. Would have been nice if staff had uniform so you could idenitfy them. Communal areas could have done with a good sweep and clean. Breakfast was served in basement - dirty room and poor choice but attentive staff.
I stayed in this hotel for a couple of days and during the stay I found that there were some good things and some things that could be improved about the hotel.
The good things are;
The staff are polite and helpful, the hotel is clean, the rooms are maintained well.
There is a park bang opposite the hotel for those people who would like to take a morning walk.
The room service is quick and very good. Food taste is very good and the prices reasonable.
Free Wifi is quite good and fast.
Things that can improve are;
Making the complimentary breakfast spread a little more wider-presently one gets a limited choice of Poha, Parathas with a side dish, two options of corn flakes, milk of medium consistency, one variety of fresh juice only! People from South India who do not fancy eating Parathas for breakfast have hardly any choice! But then since the hotel is located in South Delhi with quite a few south Indian restaurants, the hotel management expects them to have it outside!?
Kits in the bath do not have tooth brush, paste and a shaving kit which is normally standard in such hotels.
So it is frugal all the way and that makes the guest wince that the daily rental of the hotel appears to be over priced for the facilities offered er rather for what have not been offered.
Maybe that is the standard of Delhi but it certainly pinched me is what I have to say!
I shall certainly recommend this hotel for others to stay for safety and calm comforts. I too do not mind staying in the hotel again.
But surely, the hotel can give more facilities for the cost!
Spent a night in this hotel, our stay was pleasant.The room service was speedy and staff helpful and friendly, SreeRam (staff), was polite and pleasant. I had no hassles with wi-fi. The breakfast was good, I recommend eating at the hotel.
We recently went on a ten day trip around north India. Our tour started with the capital, New Delhi.
The hotel is in Karol bagh and is in walkable distance to the metro station. Although, it's situated deep in an alley. The bus wouldn't fit through this alley in the day time, so we had to walk.
We were a group of fifteen so we had booked seven rooms beforehand. The check in process was too slow. Took almost forty five minutes. There's only one lift from the hotel lobby and that too it doesn't go to the first floor where most of our rooms were. The hotel boys just stand around and do nothing. They barely help with the luggage.
In one of the rooms, the electric lock wasn't working. When I told this to one of the hotel staff, he suggested I used the cylinder lock on top of the door. I told him I cant, because I'm short. He tells me that's my problem and not his. When complained about this to the manager, he did nothing.
Now in the same room, the shower area is separated from the rest of the toilet by a glass barrier. This glass barrier had an opening and by the time you're done with the shower, the whole toilet would be flooded.
One day we were there, they served us breakfast in the basement where it was really hot and untidy. The breakfast area didn't even have a proper hand wash place. We had to wash our hands using the water dispenser.
I cannot stress on how bad the service of the people were in this hotel. We had a really bad experience staying here.
Wouldn't recommend it to anyone.